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Communications and Media
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Customer Service and Support
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
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Artificial Intelligence
Can AI Predict When a Telecom Customer Will Churn? Our Communications Cloud GM Says Yes.
Commerce
Connections 2021 Paints a Vision for the Future of Personalized Digital Experiences
Innovation
Salesforce’s Bret Taylor kicks off Industries Summit: How Customer 360 is Driving Digital Transformation
Digital Transformation
Introducing Salesforce Industries — Go Digital Fast with New Industry Clouds Built on the Salesforce Customer 360 Platform