What's new in Agentforce
Agentforce is ready for bigger jobs.
Launch purpose-built agents faster, keep complex work moving across days and week, and continuously improve performance — all with humans in control.
Explore what's new
Five new ways to put agents to work
Purpose-built agents
Start ready for the job
Launch agents for sales, service, HR, and more, with job-specific subagents, prebuilt actions, and Salesforce context already in place.
Long-Horizon Runtime
Keep work moving
Let agents pursue goals across days and weeks, retain context, adapt their plans, and complete multi-touch workflows with human oversight.
Agent Optimizer
Improve every agent
Find bottlenecks, understand performance, and get actionable recommendations from a built-in tuning partner.
AI Skills in Coworker
Teach once, work everywhere
Create reusable capabilities for AI teammates and bring them into the tools where work already happens.
Multi-Agent Orchestration
Turn agents into teams
Route work, share context, and coordinate specialized agents across complex customer and operational journeys.
Take a closer look
Built for real work, from day one
Explore how each capability helps teams launch faster, stay productive longer, and get more value from every agent.
Portfolio of Purpose-Built Agents
Start ready
Move past the blank canvas and put proven agent patterns to work immediately. Each purpose-built agent is designed for a specific role across sales, service, HR, supply chain, and more, with the subagents, actions, and Salesforce data context needed to begin delivering value. Teams can spend less time assembling the basics and more time tailoring the experience to the way their business works.
Long-Horizon Runtime
Keep work moving
Give agents goals that extend beyond a single conversation. The Long-Horizon Runtime maintains context across days and weeks, adjusts the plan as conditions change, and continues coordinating follow-ups across a multi-touch workflow. Built-in checkpoints keep people informed and in control, so agents can handle longer-running work without turning autonomy into a black box.
Agent Optimizer
Improve every agent
Turn agent improvement into an ongoing practice. Agent Optimizer observes performance, surfaces friction in instructions and workflows, and recommends specific changes teams can act on. Because those insights appear inside the existing workflow, builders can move from identifying a problem to tuning the agent faster — and keep improving quality as real-world usage grows.
AI Skills in Coworker
Teach once. Work anywhere.
Capture a useful task once, then make it available to AI teammates across the places people already work. AI Skills can surface in Slack, Microsoft Teams, desktop, mobile, ChatGPT, and Claude, helping teams reuse trusted ways of working instead of rebuilding the same capability channel by channel. The result is a more consistent experience wherever work begins.
Multi-Agent Orchestration
Turn agents into teams
Bring specialized agents together around a shared outcome. Multi-Agent Orchestration dynamically sends work to the right agent, carries context between each step, and coordinates handoffs across systems and departments. Customers and employees get one connected journey while every agent contributes the expertise it was built to provide.
Ready to take the next step with Agentforce?
Build agents fast.
Take a closer look at how agent building works in our library.
Get expert guidance.
Launch Agentforce with speed, confidence, and ROI you can measure.
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