The Health Cloud deployment, implemented by Bluewolf, a Salesforce consulting partner, will enable Silverado to provide greater personalized care to each individual they serve
SAN FRANCISCO—September 15, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that Silverado — a nationally recognized provider of home care, memory care assisted living and hospice services — has selected Salesforce Health Cloud to create more personalized and connected care experiences. By using a single console to manage all of its care offerings, the organization will improve communication and collaboration with its residents, clients and patients, as well as create more efficient workflows enabling Silverado to help even more people living with Alzheimer’s and dementia, chronic illness and those at the end of life.
According to the World Health Organization, more than 35 million people worldwide have dementia, with Alzheimer’s disease the most common cause. Patients with dementia often transition between home care, assisted living and hospice — and struggle with a fractured healthcare system that does not capture a single view of their care journey. Health Cloud will enable Silverado’s associates to deliver personalized care and a seamless experience for individuals transitioning through this journey. For example, information stored in Health Cloud will give associates a central place to learn about resident and family likes and dislikes, which creates a personalized experience and seamless handoffs between members of the Silverado team.
Along with Health Cloud, Silverado plans to use Community Cloud in the future to educate family members and share real-time updates about activities happening in their care communities; Service Cloud to coordinate nursing staff visitation schedules to those who rely on at-home services; and Sales Cloud to help sales teams work more efficiently and build stronger relationships with local healthcare providers and universities.
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“Our mission is to enrich the quality of life for every individual we touch, including our clients, residents, patients, associates and each of their families,” said Shamim Wu, president and COO, Silverado. “Silverado’s deployment of Health Cloud is the driving force behind our digital transformation and will provide associates with access to the tools and information they need to foster stronger relationships across our entire community.”
“Healthcare providers today need technology to enable more personalized and connected care for their patients, families and partners," said Joshua Newman, M.D., Chief Medical Officer, GM, Salesforce Healthcare and Life Sciences. “Using Health Cloud, Silverado will be able to build stronger relationships with their members, not just populate records. Health Cloud enables communication between members and their extended care team at any time and on any device, helping put patients at the center of care.”
“Today’s healthcare industry needs the ability to orchestrate data and build informative processes that enable people to make better decisions. Silverado understands the importance of the cloud to realize their business outcomes,” said Olga Carames, managing director of Healthcare and Life Sciences Practice for Bluewolf. “With Bluewolf and Salesforce, Silverado has reinvented its client, resident and patient experience, and built a more efficient and personalized business. We’re honored to partner with them.”
Silverado was founded in 1996 with the goal of enriching lives of those with memory loss by changing how the world cares for people with cognitive decline. Establishing this mindset as the foundation allows Silverado – and its more than 4,000 associates – to leave behind previous misconceptions and operate in a way that provides clients, residents and patients with utmost dignity, freedom, respect and quality of life. Silverado has grown to become a nationally recognized provider of home care, memory care assisted living and hospice services. With 48 locations across Arizona, California, Illinois, Texas, Utah, Washington and Wisconsin – the company delivers world-class care and unmatched service. To learn more, visit silveradocare.com or call (866) 522-8125.
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
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