Salesforce Expands the Sales Cloud Platform with Faster Prospecting, Flexible Billing and Intelligent Marketing Automation

High Velocity Sales now delivers tailored sales cadences and work queues to each inside sales rep – increasing their productivity and focus on the most valuable prospects

New Salesforce Billing streamlines the revenue lifecycle with usage-based pricing, evergreen subscriptions and flexible invoicing

Salesforce Pardot is now powered by Einstein and Lightning, aligning marketing and sales teams with AI-powered campaign insights and behavior scoring to deliver smarter, more personalized customer experiences

San Francisco, CA – September 6, 2018 – Salesforce (NYSE: CRM), the global leader in CRM, today announced advancements to the Sales Cloud platform, delivering a faster, smarter and more integrated sales process from lead-to-cash. Now, companies can complete the entire sales process, from marketing to sales to billing, right within Salesforce.

“Automation, integration and speed are essential to business success in the Fourth Industrial Revolution,” said Adam Blitzer, EVP & GM, Salesforce Sales Cloud. “By extending our Sales Cloud platform with faster prospecting, flexible billing and intelligent marketing automation, we’re providing our customers with a comprehensive and unparalleled lead-to-cash platform.”

Arming Inside Sales Teams with High Velocity Sales

Time lost on manual tasks like researching prospects leaves the average inside sales rep spending a mere 32 percent of their day selling¹. High Velocity Sales arms insides sales reps with the insights and tools needed to identify the best leads, eliminate busy work and boost pipeline. Updates to High Velocity Sales now deliver new levels of automation and intelligence, making it easier than ever to prospect faster and manage leads more effectively. New innovations include:

• Sales Cadences enable managers to create customized, pre-built activity sequences for their sales teams. With Sales Cadences, best practices can be built right into the CRM, guiding new and veteran inside sales reps through the prospecting process—including when to email a prospect, when to call and even what to say, with call scripts and email templates.

• Work Queues create a prioritized email and call list right inside Sales Cloud. Based on insights from Sales Cadences and Einstein Lead Scoring—which uses machine learning to automatically analyze which leads are most likely to convert into opportunities—Work Queues ensure that inside sales reps know exactly what next steps to take, in order to build the strongest pipeline.

Connecting Finance and Sales with Salesforce Billing

Billing processes are often the last and most difficult mile in completing the sales cycle, particularly as new recurring business models emerge. Powered by Lightning, new Salesforce Billing is the latest addition to Salesforce CPQ, enabling businesses to build deeper, recurring relationships with their customers. Now, it is easier than ever to automate renewals and adjustments, and streamline the revenue lifecycle without ever leaving Salesforce. Salesforce Billing includes:

• Usage-Based Pricing allows companies to deliver more purchase flexibility to their customers. Companies are now able to deliver quotes, contracts and orders based on the consumption of goods and services. Because it is built on the Sales Cloud Platform, all usage information, renewals, order changes and more are automatically updated and applied to the customer account—removing the need to toggle between systems.

• Evergreen Subscriptions automatically renew customer contracts. Now, customer opportunities, quotes, payments and revenue reports seamlessly update at set intervals—enabling companies to complete orders faster and generate accurate and timely revenue reports.

• Flexible Invoicing enables companies to automatically bill customers when predetermined intervals and milestones are achieved. With Flexible Invoicing, now any company has the agility required to invoice based upon the delivery of goods and services. For example if a roofing company is re-roofing a commercial building, they are able to send invoices to the building owner monthly or quarterly, or as each stage of the project is completed.

Arming Marketers with Pardot, Now Powered by Einstein and Lightning

Collaboration between sales and marketing teams is notoriously difficult to accomplish, because their systems and processes tend to be disconnected. Pardot makes collaboration between marketing and sales seamless—enabling marketers to create more leads, increase pipeline and arm sales with personalized content at the right time. With Pardot now on Lightning and Einstein, sales and marketing teams are even more closely aligned on a single platform and able to work from the same data sets, campaign insights and customer engagement history. New features for Pardot include:

• Einstein Campaign Insights enables marketers to drill down into what drives campaign engagement. Powered by machine learning, Einstein Campaign Insights uncovers which marketing campaigns are most successful based on content and subject line engagement. Now, marketers can use those insights to create even more tailored campaigns that resonate with prospects.

• Einstein Behavior Scoring identifies prospects most likely to convert, based on their engagement behavior. Einstein is able to leverage engagement history within Pardot to determine which prospects are most likely to turn into a customer, based on how they interact with website and email campaigns.

Availability and Pricing

• High Velocity Sales, including Sales Cadences and Work Queues will be generally available in February 2019.

• Salesforce Billing, including Flexible Invoicing, is generally available today. Evergreen Subscriptions for Salesforce Billing is currently in beta and will be generally available in October 2018. Usage-Based Pricing for Salesforce Billing will be available in beta in October 2018 and generally available in February 2019.

• Pardot in Lightning will be generally available in October 2018. Einstein Campaign Insights and Einstein Behavior Scoring for Pardot Einstein are currently in pilot and are expected to be generally available in February 2019.

• For pricing information on High Velocity Sales, Salesforce Billing, Pardot in Lightning and Pardot Einstein, please visit: https://www.salesforce.com/form/contact/contactme/?d=70130000000lwA8

Additional Information

• To learn more about High Velocity Sales, please visit: https://www.salesforce.com/blog/2018/09/high-velocity-sales-launch-inside-teams.html

• To get started using Salesforce Billing, take the Salesforce Billing Basics Trail here and learn more about Salesforce Billing, here.

• To learn more about Salesforce Pardot powered by Einstein and Lightning, take the Salesforce Pardot Trailmix here.

• Learn about how Kronos and Lyft Business are using Salesforce here and here.

Connect with Salesforce

• Like Salesforce, Sales Cloud, CPQ & Billing and Pardot on Facebook

• Follow @SalesCloud, @SalesforceCPQ, @Pardot and @SalesforceNews on Twitter

Sales Cloud at Dreamforce

Learn more about the latest innovations from Sales Cloud at Dreamforce, September 25 – 28, 2018. Dreamforce brings together more than 170,000 Trailblazers, global leaders and visionaries for four days of inspiration, innovation, equality and fun. Join the Sales Cloud keynote to hear about High Velocity Sales, Salesforce Billing and Salesforce Pardot, and visit the Sales Lodge in the Customer Success Expo.

¹ State of Sales Survey, Salesforce 2018