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Customer Engagement

Salesforce Celebrates Newest Customer Koa Club Members

Salesforce Koa Club welcomes the more than 4,600 customers who have been with Salesforce for 10 years at Dreamforce 2018

New Customer Koa Club community, built on Community Cloud, will give members the opportunity to network with one another, share best practices, get access to exclusive content, Customer Koa Club benefits and more

DREAMFORCE—September 24, 2018—Salesforce (NYSE: CRM), the global leader in CRM, today announced that The Adecco Group, Barclays, CBS Interactive, Pitney Bowes, REA Group, Ticketmaster and Vodafone are among the more than 4,600 customers joining Salesforce’s Customer Koa Club in 2018, which commemorates those members of the Salesforce Ohana that have been driving innovation, transforming their businesses and getting closer to their customers with Salesforce for more than a decade.

“In order to succeed, companies today must put their customers at the center of everything they do,” said Brian Millham, President of Global Customer Success and Salesforce Success Cloud. “Salesforce’s Customer Koa Club members demonstrate time and again their commitment to reimagining customer experiences as the world changes around us. We’re incredibly proud to welcome so many new customers to Customer Koa Club this year, and look forward to working with them to blaze new trails to success.”

New Customer Koa Club member Ticketmaster, a Live Nation Entertainment company that drives more than 500 million ticket transactions a year, uses Salesforce to help connect fans to live events through email and mobile campaigns, provide personalized service in its contact centers, and manage VIP experiences at amphitheaters, clubs and theaters. “Ticketmaster connects fans to unforgettable live event experiences—and Salesforce helps us deliver the right message to the right audience at the right time in their journey,” said Kathryn Frederick, EVP, Growth and Insights at Ticketmaster. “As marketers, we’re always innovating and look for trusted partners like Salesforce, who enable us to continue strengthening each and every customer relationship—even at our scale.”

This year, Customer Koa Club member SunTrust is celebrating 15 years with Salesforce. To celebrate its tenure, SunTrust will be honored on stage at the Success Cloud Dreamforce Keynote at 3 p.m. PT, Thursday, September 27 at Moscone West.

Customer Koa Club offers members exclusive access to events, VIP experiences, regional philanthropy activities, perks, and discounts, as well as an awards program. In addition, Customer Koa Club members can now access a new customer community built on Salesforce Community Cloud. The community, which is accessible online and through an exclusive mobile app, provides members with the opportunity to network, share best practices, get access to exclusive content, updates on Customer Koa Club activities and more.

Dreamforce 2018

Dreamforce 2018 is four days of innovation, inspiration & learning, equality, giving back and fun for the Salesforce Community. More than 170,000 Trailblazers from around the globe are registered to attend, and more than 10 million viewers will join online for the sold out event. Dreamforce will feature 2,700+ sessions to help every role in every industry succeed along with opportunities to get hands-on Salesforce’s latest product innovations. Every year the world’s most innovative minds come to Dreamforce to inspire, excite and motivate attendees. To learn more, please visit:

About Salesforce Success Cloud and Customer Success Group

Success Cloud empowers our customers around the world and ensures that every customer gets the most out of their Salesforce journey with the services, best-practice methodologies, innovations and strategic support that today’s businesses need most to accelerate Salesforce adoption, maximize efficiency and create real business value. For more information about Success Cloud and the Salesforce Customer Success Group, visit:

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit, or call 1-800-NO-SOFTWARE.


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