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Salesforce Achieves Net Zero Residual Emissions Across Its Value Chain and 100% Renewable Energy

astro holding plant w animated tree background
astro holding plant w animated tree background

Editor’s Note: This article, which originally posted on September 21, 2021, has been updated to reflect the latest net zero terminology. In addition, Salesforce Sustainability Cloud is now referred to as Net Zero Cloud. For more on Salesforce’s sustainability initiatives, please read our FAQs.

Salesforce achieves net zero residual emissions across its value chain and 100% renewable energy 

Sustainability Cloud 2.0 launches to help customers reach net zero residual emissions, faster

In partnership with Global Citizen and, Salesforce funds an additional 30M trees this year to reach its goal of 100M trees by 2030; donates $1M to American Forests and One Tree Planted

San Francisco — September 21, 2021 — Salesforce (NYSE: CRM), the global leader in CRM, today announced that it has achieved net zero residual emissions* across its full value chain and has achieved 100% renewable energy** for its operations. Salesforce developed emissions reductions strategies across Scope 1, 2, and 3 in four key categories‌ — ‌work from anywhere, infrastructure, business travel, and supply chain.

Salesforce is also unveiling Sustainability Cloud 2.0 to accelerate customers’ path to net zero , empowering organizations to track and reduce their carbon emissions and become a sustainable business. New innovations include Slack-First Sustainability for better collaboration with suppliers, a carbon-credit ecosystem, and industry specific climate action plans. 

“Climate change is one of the most pressing crises we face as a planet, and each one of us has a responsibility to help,” said Marc Benioff, CEO and Chair, Salesforce. “I’m proud that Salesforce is one of the few companies to have achieved net zero residual emissions* and 100% renewable energy** for our operations, but we can’t stop until we embrace every solution and get every business on board. Together, we can sequester 100 gigatons of carbon by restoring, conserving or growing 1 trillion trees; energize an ecopreneur revolution to develop innovative climate solutions; and accelerate the Fortune 1000 to reach Net Zero.”

“I’m proud that Salesforce is one of the few companies to have achieved Net Zero and 100% renewable energy, but we can’t stop until we embrace every solution and get every business on board.”

marc benioff, chair and ceo, salesforce

“Climate change impacts everyone and everything, and it disproportionately impacts the poorest and most vulnerable, amplifying global inequality,” said Suzanne DiBianca, Chief Impact Officer and EVP of Corporate Relations at Salesforce. “Sustainability Cloud supercharged our path to Net Zero, and we’re empowering customers with the transformational tools and trusted data they need to reduce their carbon emissions and take climate action.” 

Sustainability is essential to becoming a trusted enterprise. Customers want to do business with companies that are fully committed to climate action. In fact, 58% of people are willing to spend more with businesses that fight climate change. 

Salesforce publishes Climate Action Plan to help companies accelerate sustainability goals

Salesforce is continuing to drive towards a 1.5°C future by focusing on six sustainability priorities: emissions reduction, carbon removal, trillion trees & ecosystem restoration, education & mobilization, innovation, and regulation & policy.

Today, the company is releasing its Climate Action Plan to offer a blueprint for others to accelerate their journey to Net Zero. 

“We need bold and urgent action if we are to deliver the promise of Paris and a healthier, cleaner, more resilient zero carbon world in time. Salesforce has shown significant leadership in climate action through their innovation, supply chain decarbonisation and policy advocacy work, and I encourage businesses around the world to step up now and join us in the Race to Zero emissions,” said Nigel Topping, UN High Level Climate Champions for COP26.

Salesforce’s six sustainability priorities and a blueprint for other organizations to accelerate their journey to Net Zero.

Salesforce achieved net zero residual emissions* by:

  • Committing publicly to the shared, global goal of achieving a just and equitable transition to Net Zero, in line with a 1.5°C future.
  • Prioritizing reducing emissions as quickly as possible and aligning its own full value chain emissions (Scope 1, 2, and 3) to the global trajectory of ~50% emissions reductions by 2030, and near-zero emissions by 2040. With Sustainability Cloud, Salesforce identified the most impactful opportunities to lower its carbon footprint.
  • Compensating for any remaining emissions by purchasing renewable energy and carbon credits of high credibility, impact, and co-benefits. In the long-term using removal credits only and in the near term using a combination of avoidance and removal credits.

To address climate change, businesses need to decrease emissions and increase carbon removals from the atmosphere. Salesforce is focused on deploying natural carbon removal tools, including trees and oceans, while scaling technology-based carbon removal solutions. From ecopreneurs to enterprises — innovation is needed to expedite the path to decarbonization. 

Sustainability Cloud 2.0 gets companies to Net Zero, faster

More than 70% of people believe emissions reduction should factor into business operations, yet tracking a company’s full value chain emissions is complex and time consuming. With Sustainability Cloud, Salesforce was able to reduce its carbon accounting process from more than six months to just six weeks. 

Sustainability Cloud is designed to help customers track and reduce their emissions and take action through a full view of their environmental footprint with investor-grade data for customizable ESG reporting. This data is essential for third-party audits, financial filings, corporate reputation, and building trust with all stakeholders. Customers including Clif Bar & Company, ISDI, MillerKnoll, Uhuru, and XERO are already beginning to use Sustainability Cloud to track their carbon emissions and take action.

Travel dashboard snapshot in Salesforce Sustainability Cloud

Today, Salesforce is introducing Sustainability Cloud 2.0 to help businesses accelerate to Net Zero by making progress on the six sustainability priorities and turning commitments into action. In the next generation of Sustainability Cloud, companies will see the following: 

  • Suppliers are a significant part of the carbon reduction equation. Companies will get investor-grade scope 3 reporting with Slack-First Sustainability, allowing them to effortlessly connect and securely collaborate at scale with suppliers around science-based emission reduction targets through Slack Connect.
  • Every industry has unique needs. Businesses will be able to visualize their fastest path to Net Zero with Climate Action Planning, which includes forecasting, scenario planning and built-in decarbonization plans.
  • Climate action needs everyone to mobilize and collaborate. Salesforce is investing in building an Open Exchange Ecosystem, in which customers will be able to purchase and manage high-quality carbon credits from ecopreneurs, advocate for science-based climate policies, and democratize sustainability by educating teams.

“At Clif Bar, we are guided by our values, like striving to create a healthy and sustainable food system. We know that fostering collective climate action, in partnership with our suppliers, is key to our success,” said Roma McCaig, Senior Vice President of  Impact and Communications, Clif Bar & Company. “We’ve committed to creating a net positive impact on climate. That’s why we’re leveraging Salesforce’s Sustainability Cloud to further enhance visibility into our carbon footprint while also helping our suppliers reduce their own.”

Nature-based solutions are critical to addressing the climate crisis

At Salesforce, the environment is a key stakeholder, and trees are one of the most effective solutions to pull carbon out of the atmosphere. That’s why Salesforce is a founding partner of, a movement to conserve, restore and grow 1 trillion trees by 2030.

Through Dreamforce Gives, Salesforce is donating $1M to American Forests and One Tree Planted to advance tree equity and urban canopy in lower income communities and neighborhoods and to reforest disaster-affected areas. 

  • Dreamforce Gives: American Forests will focus its efforts in Dallas, Phoenix and Rhode Island — areas that are grappling with extreme heat and have been identified by American Forests’ Tree Equity Score as having high disparities in tree canopy — and plant more than 1,700 trees in underserved communities across these areas. One Tree Planted will plant trees globally to support urban reforestation and tree equity in lower income communities and neighborhoods.
  • Global Citizen: As part of the company’s commitment to the planet, Salesforce is partnering with leaders and activists for Global Citizen, a movement to mobilize millions of people around the world to defend the planet and defeat poverty. Inspired by the actions of global citizens and as part of the Global Citizen Live event, taking place on September 25th, and in partnership with, Salesforce will fund the restoration, conservation, and growth of an additional 30 million trees by this year driving forward its overall goal of 100M trees by the end of the decade.

The protection of our planet requires everyone — governments, investors, businesses, individuals — working together, today, to take climate action.

*That means Salesforce purchased carbon credits equivalent to our residual scope 1, 2, and 3 emissions.

**That means Salesforce utilizes renewable energy or renewable energy certificates equivalent to the electricity we use on an annual basis.

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