Stat Library

84% of US business leaders feel AI agents could make data more accessible

Top Retail Industry Opportunities

1. Leverage AI
2. Implement unified commerce
3. Increase e-commerce sales
4. Improve customer service
5. Increase store associate productivity

Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).

Shoppers’ Top Agent Use Cases

1. Answer questions for faster customer service
2. Optimize loyalty points
3. Complete returns and exchanges
4. Secure high-demand products before they sell out
5. Buy items when they reach a target price

85% of retailers agree AI advancements are transforming retail.

The average shopper belongs to four loyalty programs.

• 77% of shoppers belong to at least one loyalty program
• 35% of shoppers belong to a loyalty program they’ve never used

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

75% of retailers say AI agents will be essential for a competitive edge by 2026.

Top Retail Industry Challenges

1. Increased competition
2. Inflation and high costs
3. Rising customer acquisition costs
4. Changing consumer behavior
5. Costs of returns

YouTube is the most popular social platform for product discovery

40% of Gen Z uses TikTok to discover products, vs. 4% of baby boomers.

80% of IT security leaders believe AI agents introduce new security opportunities