Stat Library

SMBs’ top factors for evaluating new technology:

1. AI capabilities
2. Ease of use
3. Price

• 71% of SMBs are increasing their investment in AI over the next year.
• 66% of SMBs are increasing their investment in data management over the next year.

85% of SMBs with AI say they’ll get a return on their investment.

91% of SMBs with AI say it boosts their revenue

90% of SMB leaders with AI say it makes operations more efficient.

87% of SMB leaders with AI say it helps them scale

78% of SMB leaders with AI say it will be a game changer for their company.

SMB leaders’ #1 concern about AI is security.

82% of SMB leaders with AI say it will restructure their operations

While 80% of SMBs using AI believe the technology is commonly used among their peers, only a third (33%) of non-users agree.

7% of desk workers consider themselves expert AI users.

68% of desk workers believe new college graduates have more AI skills than the average employee.