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Stat Source Month/Year
26% of commerce organizations have headless commerce architecture, and 59% plan to implement it by 2024. State of Commerce 06/2022
36% of commerce organizations plan investments in first-party data strategies by 2024. State of Commerce 06/2022
40% of commerce organizations feel completely prepared to handle new payment types. State of Commerce 06/2022
45% of commerce organizations are prioritizing process automation through 2024. State of Commerce 06/2022
45% of commerce professionals are very confident in their organization’s ability to implement an artificial intelligence strategy. State of Commerce 06/2022
54% of revenue is expected to come from digital channels by 2024 (up from 42% in 2022 and 30% in 2020). State of Commerce 06/2022
60% of commerce organizations have expanded into new channels since 2020. State of Commerce 06/2022
81% of commerce organizations are in the process of expanding into new channels. State of Commerce 06/2022
88% of commerce organizations say they’re impacted by the depreciation of third-party cookies. State of Commerce 06/2022
88% of commerce professionals believe customers will place increasingly larger, complex orders online by 2024. State of Commerce 06/2022
An average of 15% of purchases are returned. State of Commerce 06/2022
Companies using the following commerce channels: Website: 57%, Social media: 56%, Third-party marketplaces: 51%, Customer service: 47%, Point-of-sale: 45%, Sales representatives: 44%, Mobile app: 43%, Third-party distributors: 41% State of Commerce 06/2022
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