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Stat | Source | Month/Year | |
---|---|---|---|
26% of commerce organizations have headless commerce architecture, and 59% plan to implement it by 2024. | State of Commerce | 06/2022 | |
36% of commerce organizations plan investments in first-party data strategies by 2024. | State of Commerce | 06/2022 | |
40% of commerce organizations feel completely prepared to handle new payment types. | State of Commerce | 06/2022 | |
45% of commerce organizations are prioritizing process automation through 2024. | State of Commerce | 06/2022 | |
45% of commerce professionals are very confident in their organization’s ability to implement an artificial intelligence strategy. | State of Commerce | 06/2022 | |
54% of revenue is expected to come from digital channels by 2024 (up from 42% in 2022 and 30% in 2020). | State of Commerce | 06/2022 | |
60% of commerce organizations have expanded into new channels since 2020. | State of Commerce | 06/2022 | |
81% of commerce organizations are in the process of expanding into new channels. | State of Commerce | 06/2022 | |
88% of commerce organizations say they’re impacted by the depreciation of third-party cookies. | State of Commerce | 06/2022 | |
88% of commerce professionals believe customers will place increasingly larger, complex orders online by 2024. | State of Commerce | 06/2022 | |
An average of 15% of purchases are returned. | State of Commerce | 06/2022 | |
Companies using the following commerce channels: Website: 57%, Social media: 56%, Third-party marketplaces: 51%, Customer service: 47%, Point-of-sale: 45%, Sales representatives: 44%, Mobile app: 43%, Third-party distributors: 41% | State of Commerce | 06/2022 |