Back to Stat Library Home
49-60 of 554
| Stat | Action | Source | Month/Year |
|---|---|---|---|
| Curiosity is Gen Z and millennials' top sentiment about the future of AI |
|
State of the AI Connected Customer | 10/2024 |
| 85% of Gen Z say they use or would use AI. |
|
State of the AI Connected Customer | 10/2024 |
| 74% of consumers say companies treat them like a unique individual rather than a number |
|
State of the AI Connected Customer | 10/2024 |
| 71% of consumers are increasingly protective of their personal information |
|
State of the AI Connected Customer | 10/2024 |
| U.S. consumers estimate they are transferred at least once during 87% of their customer service interactions |
|
AI Consumer Experience Insights | 10/2024 |
| 67% of US consumers are frustrated when customer service can’t resolve their issues instantly. |
|
AI Consumer Experience Insights | 10/2024 |
| US consumers walk away from 31% of their customer service interactions without getting what they need. |
|
AI Consumer Experience Insights | 10/2024 |
US consumers' top customer service frustrations:
|
|
AI Consumer Experience Insights | 10/2024 |
| On average, the longest time US consumers claim to have spent trying to resolve a single issue with customer service is nine hours. |
|
AI Consumer Experience Insights | 10/2024 |
| 54% of US consumers don't care how they interact with a company as long as their problems are fixed fast. |
|
AI Consumer Experience Insights | 10/2024 |
| One-third of US consumers would rather purchase a product in an automated/digital way vs. with a person |
|
AI Consumer Experience Trends | 10/2024 |
| 84% of CIOs believe AI will be as significant to businesses as the internet |
|
CIO AI Trends | 10/2024 |