Skip to Content
Skip to Footer

Customer Success

City of Chicago Launches New 311 System Built on the Salesforce Platform

This week, Chicago Mayor Emanuel announced the launch of the city’s new, modernized 311 system, making it even easier for Chicago residents to access city services with an updated system that’s more accessible, transparent and user-friendly.

Chicago’s new 311 system is built on the Salesforce Platform and will:

  • Improve resident experience by making it easier to find information, submit requests and track status of requests.
  • Give residents the ability to find information or submit requests through multiple media channels, including City of Chicago’s first ever mobile app.
  • Make it easier to identify opportunities for improvement with continuous monitoring and performance measurements.
  • Optimize service delivery to decrease time to complete a service request.
  • Enable departments to better manage and track their work.

According to Mayor Emanuel, “The new, modernized 311 is a smarter system, it is a stronger system, and it is a system that works in real-time that will transform the relationship between residents and City service. We built this new system with Chicagoans, for Chicagoans to make their lives easier and strengthen neighborhood services as the fundamental building blocks of strong, healthy communities.”

To learn more about how the City of Chicago is driving digital transformation, check out this week’s announcement: Mayor Emanuel Launches Modernized Chicago 311 System

This announcement comes on the heels of the news that Salesforce is significantly expanding its regional headquarters in Chicago. Salesforce Tower Chicago is slated for completion in 2023. As part of the expansion, Salesforce plans to add 1,000 new jobs locally, over the next five years, helping fuel the city’s economic development.

Be sure to also check out how Washington, D.C. and the City and County of Denver are driving digital transformation with Salesforce:


Get the latest Salesforce News