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No matter what’s happening in the world, customers still need service. Internet connections still go down, homes still need refrigerators, and washing machines still require maintenance. Customers still want fast and complete service the first time.
Along with best practices, the right technology mitigates today’s safety concerns surrounding in-person service. That’s where visual remote assistance comes in, to help customers get the service they need, while prioritizing safety and maximizing experiences for both customers and employees.
Salesforce’s Visual Remote Assistant empowers field service teams to meet the challenges in today’s environment, and diagnose problems remotely. Salesforce VP Eric Jacobson has a story on the topic on our blog. Read the full story here.