Work is not where you go – it’s something you do. Businesses need to be successful from home and the office, especially in this era of flexible work. At Dreamforce New York City, Salesforce shows how organizations of all sizes, across all industries, can build a digital HQ. This begins by meeting employees where they are in this work-anywhere world.
From embracing a 360-degree view of your customer with Customer 360, to Dreampass and the latest in-person health and safety innovations, here’s a comprehensive list of all the announcements from Dreamforce New York City:
Salesforce unveils the next phase of Dreampass and new health and safety innovations to navigate in-person events
At Dreamforce NYC, Salesforce released the next phase of Dreampass along with other health and safety innovations — including the Salesforce Event Health and Safety Playbook and verifiable credential management — to help every organization build trusted environments, bring people together more safely, and help deliver a healthy future.
- Salesforce’s new Dreampass product is now available for organizations to bring people back together to help enable safer experiences by easily applying health protocols to events
- Salesforce’s transition into verifiable credential management helps businesses streamline processes and verify health credentials to further strengthen stakeholder trust
Salesforce releases health & safety playbook to help organizations plan safe, in-person events
The Salesforce Event Health and Safety Playbook, available to any business as a free resource, offers best practices for hosting attendees more safely at live events.
By letting science guide our approach, we hope that more of us — on more occasions — can come together with trust and confidence and reconnect as a community.”Brent Hyder, President and Chief People Officer, and Sarah Franklin, President and CHief Marketing Officer, Salesforce
Brent Hyder, Salesforce President and Chief People Officer and Sarah Franklin, President and Chief Marketing Officer, shared five key insights from the new playbook in a newsroom article.
The trust gap: Salesforce finds only 23% of consumers completely trust the Health Industry
To better understand the role of trust within healthcare, and what trusted health organizations are doing differently, Salesforce surveyed over 12,000 consumers in 13 countries and developed the latest edition of its Connected Health Consumer Report.
The study found that consumers who have a trusted relationship with a given health organization are much more willing to share relevant, non-medical information such as nutrition habits or access to transportation.
Salesforce’s Chief Medical Officer on COVID-19 prevention, safer gatherings, and the Omicron variant
Dr Geeta Nayyar – Salesforce’s New Chief Medical Officer – spoke to the Salesforce Newsroom on what the company has learned about running live events in a pandemic, why Salesforce is launching Dreampass and other new health and safety tools, and how she sees COVID-19 developing.
Salesforce invests additional $3M to support climate resilience
Salesforce has announced more than $3M in donations towards ecosystem restoration and climate justice, which comes in addition to the $300M commitment announced in October.
The donation is specifically focused on advancing tree equity and coastal resilience in an effort to protect communities that are experiencing extreme heat, lack of tree covering, and increased flooding. It will also contribute to advancing decarbonization for those facing disproportionate climate risk, such as lower-income communities and communities of color.
Crowley navigates toward climate action with Salesforce Net Zero Cloud
Crowley, Salesforce, and PwC today announced they will collaborate to enhance Crowley’s ability to measure and analyze carbon emissions across its full value chain with Salesforce Net Zero Cloud. By using Net Zero Cloud (formerly known as Sustainability Cloud), Crowley — a global marine solutions, transportation and logistics company — will gain comprehensive insights around its emissions and the emissions of its suppliers in order to achieve Net Zero faster.
Crowley needed a single source of truth that could take emissions data from a variety of disparate resources, such as fuel consumption in company locations in 36 different countries and island territories, and see them in real-time via one integrated, unified-view platform. With Salesforce Net Zero Cloud, Crowley can now quickly track, analyze, and report reliable environmental data and take meaningful climate action.
Ford builds new technology on Salesforce Field Service platform
Ford Motor Company, a global auto manufacturer and longtime innovator in the automotive industry, announced the launch of VIIZR, a CRM tool built on Salesforce Field Service, designed to empower small business owners — plumbers, electricians, caterers, and landscapers — to run their businesses from anywhere.
Ford is transforming its business and expanding into the digital technology market and Salesforce is excited to see Ford build deeper and differentiated relationships with its customers as VIIZR evolves.”Tyler Prince, EVP Alliances and Channels, Salesforce
Only 10% of small business owners believe today’s business productivity software tools are designed for businesses of their size, with most believing that such solutions are built for much larger companies. VIIZR fills that gap by bringing together Ford’s commercial vehicle business, Ford Pro, and Salesforce Field Service to address key pain points felt most often by small business tradespeople, including invoicing, scheduling, and managing service requests.
Salesforce and Vox Media partner for exclusive streaming of award-winning “Pivot” on Salesforce+
Salesforce and Vox Media announced a new partnership to bring video of the award-winning tech and business podcast Pivot to Salesforce+, the new streaming service.
Video of the hit podcast Pivot with Kara Swisher and Scott Galloway arrives on Salesforce+ in early 2022. Salesforce+ will now be the exclusive home for video highlights of Pivot, with selected segments from each episode airing twice a week.
IBM and MuleSoft announce global relationship to help accelerate flexibility across Public and Private Clouds
IBM and MuleSoft announced a global relationship where joint customers will benefit from planned addition of MuleSoft’s API and integration deployment option on Red Hat OpenShift and IBM Z’s real-time integrations to drive innovation.
According to the latest State of Salesforce report from IBM and Oxford Economics, nearly 30% of innovation activities and ecosystem, workforce, and customer engagement will be virtualized by 2023. The shift to digital-first customer and employee experiences has created more data from more systems than ever before – and delivering these connected digital experiences will require seamless integration of data, potentially across multiple siloed systems.
To watch more of Dreamforce New York, visit Salesforce+ here.