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Customer Engagement

Salesforce Q1 Shopping Data: As Inflation Hinders Digital Sales Growth, Retailers Must Remove Friction Points

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With the first quarter of 2022 now in the rearview mirror, Salesforce Q1 Shopping Index data shows a 3% year-over-year (YoY) decline in global digital sales. This marks the first recorded drop in the index’s nine-year history.

What’s the impact: Inflation (with average selling price up 11% in the U.S. in March), supply chain issues, and economic insecurity have all impacted consumer purchasing power. This has led to a dip in online spending after several quarters of unprecedented growth.  

Salesforce data indicates that with YoY global spend down 3%, traffic down 2%, and order volumes down 12%, consumer confidence and online spending will likely level off for the remainder of the year. Notably, Europe’s online sales (-13%) and order volume (-17%) are down significantly as people face surging fuel costs and a war on their continent.

The Salesforce perspective: “Inflation has finally caught up to bullish spending, with consumers buying fewer items from fewer retailers,” said Rob Garf, VP and GM, Retail at Salesforce. “This likely isn’t a temporary mindset, but instead a signal of a larger consumer behavioral shift. To address this, retailers must remove friction between physical and digital channels to attract and retain loyal shoppers.”

Q1 by the numbers:

Fast facts:

  • The global economy continues to feel the stress of a strained supply chain as the labor lockdowns and closing of Shanghai ports persist. 
    • Amid prolonged supply chain pressures and delays, SKU count was down 3% in Q1 2022 compared to Q1 2021.
  • Product categories with the greatest inventory decreases included:
    • Toys and Learning (-23%)
    • Appliances (-12%)
  • Flexible payment options such as Buy Now Pay Later (BNPL) are offering a safety net for consumers in uncertain times, giving them the ability to make necessary purchases instantly and pay them off gradually.
    • 9% of global Q1 2022 digital spend was done using BNPL, up 20% YoY and up 9% since Q4 2021.
    • Across the UK, BNPL accounted for 12% of spending in Q1 2021 – up 37% YoY.
    • Germany, Belgium, ANZ, and Netherlands saw the highest rates of BNPL usage in Q1, while France, Italy, Spain, and Canada saw the greatest YoY growth.

Zoom out: With exponential growth in fuel prices, increasing merchandise scarcity, and a continued rise in inflation impacting global spending habits, a major shift in consumer optimism may soon be approaching. This could drive down discretionary spending for the remainder of the year – forcing retailers to delicately balance stimulating demand and optimizing margin in their promotional calendars.

Explore further: Dive into the full data set and insights in the complete Q1 Shopping Index

Q1 Shopping Index Methodology

The Q1 Shopping Index uncovers the true shopping story through analyzing the activity of more than one billion shoppers across more than 61 countries powered by the Salesforce Commerce Cloud. Several factors are subsequently applied to extrapolate projections and actuals for the broader retail industry.

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