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Salesforce Named Leader in Healthcare CRM by KLAS for Third Year in a Row

For the third year in a row, KLAS–a healthcare data and insights organization–has recognized Salesforce as the 2020 Category Leader in CRM for Healthcare in its “Best in KLAS: Software and Services” report.

Healthcare and life sciences organizations are focused on improving health outcomes and driving efficiencies. However, many still depend on disparate systems that obscure a 360-view of the healthcare consumer, hindering collaboration and innovation. Concurrently, consumers expectations for experiences and care that is relevant and timely to them as individuals are higher than ever before.

Salesforce has been fortunate to partner with leading healthcare companies to deliver an engagement platform that provides end-to-end digital journeys that strengthen relationships and build trust with customers, whether they’re patients, members, providers, or partners.

“Best in KLAS winners set the standard of excellence in their market segment….It serves as a signal to providers that they should expect only the best from the winning vendors,” said Adam Gale, President of KLAS.

KLAS introduced the CRM category in 2018 to reflect the growing importance of relationship management in healthcare. We’re happy to be recognized by KLAS for three consecutive years, and we remain committed to helping healthcare organizations transform patient engagement.


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