Editor’s Note: This article references Work.com for Vaccines, which has been expanded upon with the launch of Vaccine Cloud. For the latest on Salesforce’s vaccine management solutions, check out this press release and FAQ.
Manufacturing, distributing and safely administering an effective COVID-19 vaccine to billions, safely and efficiently, will be one of the most complex and large-scale logistical challenges in human history.
Today, Salesforce announced Work.com for Vaccines, to help governments and healthcare organizations more safely and efficiently manage vaccine programs at scale, from patient registration and appointment scheduling to inventory management, outcome monitoring and public health notifications.
Q. What challenges are there in deploying a vaccination program for COVID-19?
As we move closer to a COVID-19 vaccine, we are on the cusp of one of the largest mass vaccination campaigns in human history. There will be many challenges: demand for vaccines will likely be greater than initial supply, delivery and logistics issues could lead to supply chain interruptions, and health agencies will need to quickly determine eligibility prioritization.
Once a vaccine is ready to be administered, a mass outreach, coordination and scheduling campaign will be needed for governments and healthcare organizations to manage vaccine programs at scale. Organizations will also need a process to monitor people’s outcomes and experiences after receiving the vaccine, which will be critical for assisting health agencies and organizations assess the potential safety and efficacy of their vaccine program. Salesforce provides a trusted technology platform and partner ecosystem that can rapidly design, build, integrate and manage end-to-end vaccine solutions to manage inventory management and administration, appointment scheduling, notifications, outcome monitoring and more.
Q. What is Work.com?
Work.com is a suite of solutions and resources that brings together the full power of Salesforce Customer 360 to help businesses and leaders support the health and wellbeing of their employees, customers and communities with technology to support employee wellness, shift management, manual contact tracing and more.
Q. What is Work.com for Vaccines?
Work.com for Vaccines is the latest way in which Work.com can help organizations, workplaces and schools around the world build trust and safety with customers. Customers will be able to schedule vaccine administration appointments, assure the availability and maintenance of adequate vaccine doses, and coordinate with healthcare professionals to administer the vaccine to their local constituents and patients. Afterwards, they’ll be able to monitor, identify and quickly respond to help patients and constituents following vaccination.
Work.com for Vaccines is a solution that brings together the full power of Salesforce Customer 360 and the Salesforce partner ecosystem to design, build, integrate and manage end-to-end vaccine solutions that help governments and healthcare organizations more safely and efficiently manage vaccine programs at scale.
Q. Why is Salesforce getting involved in vaccine management? What expertise are you bringing to the table?
Since the start of the pandemic, we’ve worked closely with a variety of organizations to discuss the challenges they are facing and how Salesforce can help address those challenges. Earlier this year, we launched Work.com, which is already used by cities, states and companies around the world to help make their workplaces safe.
For months, we’ve been thinking through vaccine management challenges in anticipation of what will be the next critical phase of the pandemic. Work.com for Vaccines is the latest technology from Salesforce to help organizations, workplaces and schools around the world reopen safely.