{"id":19313,"date":"2018-03-21T05:00:00","date_gmt":"2018-03-21T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=19313"},"modified":"2020-09-18T00:36:42","modified_gmt":"2020-09-18T00:36:42","slug":"on-ai-and-the-future-of-work-panel-discussion","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/on-ai-and-the-future-of-work-panel-discussion\/","title":{"rendered":"On AI and the Future of Work: Panel Discussion"},"content":{"rendered":"<div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"https:\/\/www.washingtonpost.com\/video\/postlive\/the-future-of-work-ai-and-automation\/2018\/03\/20\/1f9f531a-2c59-11e8-8dc9-3b51e028b845_video.html?utm_term=.c95cca5a6a63\">\n\t\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19314-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"357\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19314\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=300&amp;h=143 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=264&amp;h=126 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=500&amp;h=238 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=678&amp;h=323 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=150&amp;h=71 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=405&amp;h=193 405w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t<\/a>\n\t\n<\/figure><div id=\"19314-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"https:\/\/www.washingtonpost.com\/video\/postlive\/the-future-of-work-ai-and-automation\/2018\/03\/20\/1f9f531a-2c59-11e8-8dc9-3b51e028b845_video.html?utm_term=.c95cca5a6a63\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"357\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19314\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=300&amp;h=143 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=264&amp;h=126 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=500&amp;h=238 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=678&amp;h=323 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=150&amp;h=71 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/trang.jpg?w=405&amp;h=193 405w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/>\n\t<\/a>\n\t\n<\/figure><\/div><\/div><\/div>\n<p>In a <a href=\"https:\/\/www.washingtonpost.com\/post-live-2018-transformers-artificial-intelligence\/?utm_term=.bc0d183ba5b7\">panel hosted by the Washington Post<\/a>, Peter Schwartz, chief futurist at Salesforce; Mona Vernon, chief technology officer, Thomson Reuters Labs; and Douglas Terrier, acting chief technologist at NASA offered their views on the evolution of AI and and its impact on the future of work. The panel was moderated by Anna Rothschild, science reporter at the Washington Post.<\/p><p>All of the panelists shared the belief that AI will augment humans, not replace or rule them. \u201cThere are a lot of bad people to deal with before we get to bad robots,\u201d Schwartz said.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19312-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"434\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19312\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg 770w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=678&amp;h=382 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=342&amp;h=193 342w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/a>\n<\/figure><div id=\"19312-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"434\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19312\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg 770w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=678&amp;h=382 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/jef.jpg?w=342&amp;h=193 342w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\n<\/figure><\/div><\/div><\/div><p>Robots are already working alongside humans in factories, and AI will continue to take on tasks that are better suited for intelligent machines. Thomson Reuters built a tool that deals with understanding increasingly complex data privacy regulation and proliferation of information. \u201cThis gives data privacy experts an augmentation, or superpower, so they don\u2019t miss information they would otherwise be looking for,\u201d Vernon said.\u201dUnder the umbrella of AI is the maturity of a set of digital technologies that now can really help emerging markets leapfrog.\u201d<\/p><p>\u201cIn the search for earth-like planets we have use a lot of machine learning and AI to process the volumes data. No human can look at the volume of data and sort out the patterns in it. Those same algorithms are used in any big data set when we try to look for patterns, such as looking at crops around the country and how to reprogram airplane flight paths,\u201d Terrier said.<\/p><p>According to Schwartz, a shortage of jobs won\u2019t be the problem in the AI future, but many occupations will require retraining and new skills. He predicts that a \u201cdelivery economy\u201d is emerging that will require more truck drivers, not less, as self-driving vehicles take over to streets. \u201cThe truck driver of tomorrow is actually going to behave like the guys who fly remote piloted vehicles today,\u201d he said.<\/p><p>Like drone pilots, the new generation of truck drivers will be able to remotely operate several vehicles. \u201cThey\u2019ll drive it around the city streets, supplementing the AI on board, and the AI will drive down the freeway. So, they\u2019ll be driving five trucks, not one. And in fact, a company in Las Vegas called <a href=\"http:\/\/starsky.io\/\">Starsky Robotics<\/a> is actually building it right now; they think they can do 10 trucks,\u201d Schwartz said. \u201cThe skillset is Grand Theft Auto,\u201d he added.<\/p><p>\u201cWe\u2019re going to have to update our skills as the technology continues to change, because it\u2019s going to be a continuous process,\u201d Terrier said. This will require investments from both the private and public sector.<\/p><p>While the panelists were optimistic about the AI-augmented future and economic opportunities, they express concern about the \u201cblack box\u201d problem, determining how an algorithm arrived at a decision and whether it is working equitably and fairly. \u201cThis is an especially difficult issue because as the algorithm gets more and more sophisticated, it learns, becomes more complex, and it is frankly, very difficult to unpack why it made the particular recommendations,\u201d Schwartz said. \u201cAnd if it\u2019s made a recommendation that you get credit for your house and you don\u2019t, she wants to know why. And that is a challenge of unpacking that algorithm\u2026.I do think this is a bit of a challenge for the industry, to try and figure out the rules for algorithmic transparency.\u201d<\/p><p><a href=\"https:\/\/www.washingtonpost.com\/video\/postlive\/the-future-of-work-ai-and-automation\/2018\/03\/20\/1f9f531a-2c59-11e8-8dc9-3b51e028b845_video.html?utm_term=.b51df0c59df1\">Watch the video<\/a> or <a href=\"https:\/\/www.washingtonpost.com\/blogs\/post-live\/wp\/2018\/03\/20\/transcript-transformers-artificial-intelligence\/?utm_term=.26afee2ba6f1\">read the transcript<\/a> of the full Washington Post Live Transformers: Artificial Intelligence event.<\/p>","protected":false},"excerpt":{"rendered":"<p>In a panel hosted by the Washington Post, Peter Schwartz, chief futurist at Salesforce; Mona Vernon, chief technology officer, Thomson Reuters Labs; and Douglas Terrier, acting chief technologist at NASA offered their views on the evolution of AI and and its impact on the future of work. The panel was moderated by Anna Rothschild, science [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1916,1915],"sf_topic":[1737,1732,1763],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[2055],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[1962],"class_list":["post-19313","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-artificial-intelligence","sf_theme-future-of-work","sf_topic-artificial-intelligence","sf_topic-future-of-work","sf_topic-innovation","sf_multimedia_asset-video","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>On AI and the Future of Work: Panel Discussion - Salesforce<\/title>\n<meta name=\"description\" content=\"In a panel hosted by the Washington Post, Peter Schwartz, chief futurist at Salesforce; 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