{"id":19331,"date":"2018-03-28T05:00:00","date_gmt":"2018-03-28T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=19331"},"modified":"2020-09-18T00:36:40","modified_gmt":"2020-09-18T00:36:40","slug":"fireside-chat-salesforces-marc-benioff-and-parker-harris-at-trailheadx","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/fireside-chat-salesforces-marc-benioff-and-parker-harris-at-trailheadx\/","title":{"rendered":"Fireside Chat: Salesforce&#8217;s Marc Benioff and Parker Harris at TrailheaDX"},"content":{"rendered":"<div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"https:\/\/www.salesforce.com\/video\/2371493\/\">\n\t\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19332-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"492\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19332\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg 820w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=300&amp;h=180 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=768&amp;h=461 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=264&amp;h=158 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=500&amp;h=300 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=678&amp;h=407 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=150&amp;h=90 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=322&amp;h=193 322w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/a>\n\t<\/a>\n\t\n<\/figure><div id=\"19332-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"https:\/\/www.salesforce.com\/video\/2371493\/\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"492\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19332\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg 820w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=300&amp;h=180 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=768&amp;h=461 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=264&amp;h=158 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=500&amp;h=300 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=678&amp;h=407 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=150&amp;h=90 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/movie.jpg?w=322&amp;h=193 322w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/>\n\t<\/a>\n\t\n<\/figure><\/div><\/div><\/div>\n<p>Small is beautiful. That was a central theme in a fireside chat event at Salesforce\u2019s<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2018\/3\/032618\/\"> TrailheaDX<\/a> developer conference, featuring Chairman and CEO Marc Benioff and Co-Founder and CTO Parker Harris. The discussion was moderated by Business Insider\u2019s Chief Technology Reporter Julie Bort.<\/p><p>With many Trailblazers in the audience, Bort focused some of her questions on how entrepreneurs can build successful organizations. Marc and Parker said they share the belief that small teams are effective, and big teams almost always run into problems.<\/p><p>\u201cI see these small companies that we acquire and they have small teams. Whenever they come to me and say they need 25 or 50 people,\u201d Parker said, \u201cI say that\u2019s not true. They are not thinking about it in the right way.\u201d<\/p><p>Harris cautioned about hiring the right people. \u201cI would rather have a backlog of work than a person who is not right for the team,\u201d Parker said.<\/p><p>\u201cI think something that we did very well from the beginning was we kept a really small team for a long time,\u201d Marc said. \u201cI\u2019ve always recommend keeping teams really small. Small teams are key, and if you so let your team get too big, you\u2019re going to have a problem. Small teams listen to their customers and iterate quickly.\u201d While small teams are key for development the opposite is true in sales, he added. \u201cThe only way to win a market share war is with an army.\u201d<\/p><p>Both Marc and Parker emphasized that working with the right people, not just the right number of them, is also a key concept. \u201cIf you are starting something like Salesforce it is really important to surround yourself with people who believe you will be successful, because a lot of people will tell you you\u2019re not,\u201d Benioff said. \u201cThat\u2019s part of why Salesforce had trouble getting investments from venture capitalists early on. You have to be aware of the people who are around you.\u201d<\/p><p>Among the people that Benioff said made a big difference early on for Salesforce was Dell Technologies Founder and CEO Michael Dell. \u201cHe has been not just a friend but a huge mentor and has really helped me at every stage since before Salesforce was founded,\u201d he said. \u201cOne thing I learned from him is there is no linear success and that the line goes from here to here and then there are jagged edges along the way. There are a lot of ups and downs.\u201d<\/p><p>\u201cIf you look at our history, it looks amazing, but there were hard times,\u201d Harris agreed. On the topic of efficiency, he shared what a sign above his desk says: \u201cIt needs to be fast, simple and right the first time&#8230;And did I say fast?\u201d He added that you can\u2019t always be right the first time, but when you know it\u2019s going to be wrong don\u2019t do it. <\/p><p>\u201cWe knew originally that what we were making for salespeople had to be fast, simple and right the first time,\u201d Harris said, discussing Salesforce\u2019s earliest days.<\/p><p>Benioff and Harris both emphasized that there is much innovation to come. \u201cThere are new ideas coming all the time,\u201d Marc said. \u201cThere are more ideas than we can possibly execute.\u201d He mentioned developing blockchain and cryptocurrency solutions for customers as a possible new initiative for Dreamforce in September.<\/p><p>Bort raised the topic of trust, and referenced Facebook\u2019s current privacy challenges. \u201cTrust is the highest priority in our industry now,\u201d Marc said. \u201cWe have to align behind it and constantly reinforce it. That\u2019s different from where the computer industry has been before, where the best idea wins and everything is about how good your idea is. I\u2019m not saying it\u2019s wrong to focus on an idea but at some point you have to realize you are responsible for something greater than yourself&#8230;and lead from that position. We are at a new point in technology and our values need to shift.\u201d<\/p><p>\u201cOur Ohana is being built by this transparency and everyone feels they are part of it and have a role in making change,\u201d Parker said.<\/p><p>Equality is a core Salesforce value. \u201cIn our company as the CEO when I think of gender equality, it\u2019s four things: equal advancement and opportunity&#8211;no ceilings and we want every great exec to rise; pay equality and preventing sexual harassment. In some areas we have to have a strong line and make it clear,\u201d Marc said. \u201cValues don\u2019t mean anything until they turn into behaviors.\u201d<\/p><p>Meanwhile, innovation and growth took center stage In a morning keynote address at TrailheaDX that included discussion of Salesforce\u2019s latest cloud\u2014<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2018\/03\/180328\/\">Integration Cloud<\/a>. Salesforce Chief Product Officer and President Bret Taylor emphasized that today\u2019s customer experiences must be more connected and holistic than ever before. \u201cModern customers expect connected experiences, and they want personalization in every touch point that they have with your brand. This requires taking a 360-degree look at the customer. Integration is the next big step for the Salesforce platform, and it can help you connect every experience.\u201d<\/p><p>Growth is, as always, a core value at Salesforce, where the concept of doing well in business terms is actively tied to doing good. \u201cWe\u2019ll be the fastest growing enterprise software company to reach $20 billion in revenues,\u201d Vice Chairman, President and COO Keith Block said in his morning keynote address. \u201cWe also believe we are in the business of making the world a better place. We believe that business is the greatest platform for driving change.\u201d<\/p>","protected":false},"excerpt":{"rendered":"<p>Small is beautiful. That was a central theme in a fireside chat event at Salesforce\u2019s TrailheaDX developer conference, featuring Chairman and CEO Marc Benioff and Co-Founder and CTO Parker Harris. The discussion was moderated by Business Insider\u2019s Chief Technology Reporter Julie Bort. With many Trailblazers in the audience, Bort focused some of her questions on [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1731],"sf_theme":[1915],"sf_topic":[1732,1813,1723],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[2055],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2098],"class_list":["post-19331","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-event-coverage","sf_theme-future-of-work","sf_topic-future-of-work","sf_topic-salesforce-events","sf_topic-trust","sf_multimedia_asset-video","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fireside Chat: Salesforce&#039;s Marc Benioff and Parker Harris at TrailheaDX - Salesforce<\/title>\n<meta name=\"description\" content=\"Small is beautiful. 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