{"id":19367,"date":"2018-05-08T05:00:00","date_gmt":"2018-05-08T12:00:00","guid":{"rendered":""},"modified":"2020-09-18T00:36:34","modified_gmt":"2020-09-18T00:36:34","slug":"salesforce-named-1-crm-provider-for-fifth-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-named-1-crm-provider-for-fifth-consecutive-year\/","title":{"rendered":"Salesforce Named #1 CRM Provider for Fifth Consecutive Year"},"content":{"rendered":"<p><i>Salesforce increased its market share in 2017 by more percentage points than the rest of the top twenty CRM vendors combined<\/i><\/p><p><i>Salesforce is also #1 in sales applications, customer service applications and marketing applications<\/i><\/p><p>SAN FRANCISCO\u2014 May 8, 2018\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fifth consecutive year it has been named the #1 CRM provider by <a href=\"https:\/\/www.idc.com\/\">International Data Corporation (IDC)<\/a> in its latest <a href=\"https:\/\/www.idc.com\/tracker\/showproductinfo.jsp?prod_id=521\">Worldwide Semiannual Software Tracker<\/a>.<\/p><p>Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share in 2017 by more percentage points than the rest of the top twenty CRM vendors combined. Additionally, Salesforce has been named the market share leader in sales applications, customer service applications and marketing applications (see graphics at the end of this story).<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19363-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"805\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19363\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=280&amp;h=300 280w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=246&amp;h=264 246w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=340&amp;h=365 340w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=678&amp;h=728 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=140&amp;h=150 140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=180&amp;h=193 180w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n<\/figure><div id=\"19363-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"805\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19363\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=280&amp;h=300 280w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=246&amp;h=264 246w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=340&amp;h=365 340w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=678&amp;h=728 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=140&amp;h=150 140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/middle.jpg?w=180&amp;h=193 180w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/>\n<\/figure><\/div><\/div><\/div><p>\u201cCompanies of every size and industry are transforming how they operate in the digital age\u2014and that transformation revolves around the customer,\u201d said Keith Block, vice chairman, president and COO, Salesforce. \u201cAs the IDC report shows, companies are increasingly turning to Salesforce to accelerate their digital transformations to deliver intelligent, connected customer experiences across every touchpoint.\u201d<\/p><p>Connect with Salesforce<\/p><ul class=\"wp-block-list\"> <li>Like Salesforce on Facebook: <a href=\"http:\/\/facebook.com\/salesforce\">http:\/\/facebook.com\/salesforce<\/a>. <\/li> <li>Follow @salesforce on Twitter: <a href=\"http:\/\/twitter.com\/salesforce\">http:\/\/twitter.com\/salesforce<\/a>. <\/li> <\/ul><p><b><i>S<\/i><\/b><i><b>ource:<\/b> IDC, Worldwide Semiannual Software Tracker, April 2018. CRM Applications market includes the following IDC-defined functional markets: Sales, Customer Service, Contact Center and Marketing Applications.<\/i><\/p><p><b>About Salesforce<\/b><\/p><p>Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: <a href=\"http:\/\/www.salesforce.com\">www.salesforce.com<\/a>.<\/p><p>Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol \u201cCRM.\u201d For more information please visit https:\/\/www.salesforce.com, or call 1-800-NO-SOFTWARE.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19364-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"411\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19364\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg 790w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=264&amp;h=137 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=500&amp;h=260 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=371&amp;h=193 371w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/a>\n<\/figure><div id=\"19364-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"411\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19364\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg 790w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=264&amp;h=137 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=500&amp;h=260 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/sales.jpg?w=371&amp;h=193 371w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/>\n<\/figure><\/div><\/div><\/div><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19365-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"411\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19365\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg 790w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=264&amp;h=137 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=500&amp;h=260 500w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=500&amp;h=260 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/marketing.jpg?w=371&amp;h=193 371w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/>\n<\/figure><\/div><\/div><\/div><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19366-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"411\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19366\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg 790w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=264&amp;h=137 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=500&amp;h=260 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=371&amp;h=193 371w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/a>\n<\/figure><div id=\"19366-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"411\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19366\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg 790w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=264&amp;h=137 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=500&amp;h=260 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/service.jpg?w=371&amp;h=193 371w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/>\n<\/figure><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Salesforce increased its market share in 2017 by more percentage points than the rest of the top twenty CRM vendors combined Salesforce is also #1 in sales applications, customer service applications and marketing applications SAN FRANCISCO\u2014 May 8, 2018\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fifth consecutive year it [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":19368,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1721,1722],"sf_theme":[1917],"sf_topic":[1752,1734,1763],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-19367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements","sf_content_type-news-announcements-corporate","sf_theme-customer-engagement","sf_topic-awards-and-recognition","sf_topic-customer-engagement","sf_topic-innovation","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Named #1 CRM Provider for Fifth Consecutive Year - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce increased its market share in 2017 by more percentage points than the rest of the top twenty CRM vendors combinedSalesforce is also #1 in sales\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-named-1-crm-provider-for-fifth-consecutive-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Named #1 CRM Provider for Fifth Consecutive Year\" \/>\n<meta property=\"og:description\" content=\"Salesforce increased its market share in 2017 by more percentage points than the rest of the 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