{"id":19918,"date":"2019-10-15T05:00:00","date_gmt":"2019-10-15T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=19918"},"modified":"2020-09-18T00:35:35","modified_gmt":"2020-09-18T00:35:35","slug":"the-state-of-retail-around-the-globe-highlights-from-the-new-connected-shoppers-report","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/the-state-of-retail-around-the-globe-highlights-from-the-new-connected-shoppers-report\/","title":{"rendered":"The State of Retail Around the Globe: Highlights from the New Connected Shoppers Report"},"content":{"rendered":"<p>For years, we\u2019ve heard repeated warnings of a \u201cretail apocalypse,\u201d yet consumer spending has <a href=\"https:\/\/www.bea.gov\/data\/consumer-spending\/main\">continued to rise<\/a>. The true story of retail is one of transformation, rather than decline, as evidenced by findings in a newly released Salesforce Research study. (<a href=\"https:\/\/ctt.ec\/aa93V\">Click to Tweet<\/a>)<\/p><p>The third <a href=\"https:\/\/www.salesforce.com\/form\/industries\/connected-shopper-report-2019\/\">Connected Shoppers Report<\/a>, based on a survey of over 10,000 consumers across the world, highlights key trends changing shopper behavior and expectations, as well as insights on how the 2019 holiday shopping season will unfold. Some questions we set out to answer include:<\/p><ul class=\"wp-block-list\"> <li>What are the value propositions of brands, retailers, and online marketplaces?<\/li> <li>Which new purchase points are gaining popularity?<\/li> <li>How is the role of the store changing?<\/li> <li>Are shoppers becoming more eco-conscious?<\/li> <\/ul><p>Here are some noteworthy findings:<\/p><p><b>Retailers, Brands, and Online Marketplaces are Battling for Wallet Share<\/b><\/p><p>Amazon is the juggernaut in most discussions around retail disruption, and its influence is palpable \u2013 consumers say nearly half (47%) of their online purchases occur on online marketplaces like Amazon, eBay, and Alibaba. Yet with over a quarter (26%) of online purchases occurring on retailer websites and apps \u2014 as well as 18% across brand websites and apps as direct-to-consumer (D2C) business models take hold \u2013 the ecommerce landscape remains a battlefield.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19913-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"881\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19913\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=768&amp;h=769 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=678&amp;h=679 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a>\n<\/figure><div id=\"19913-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"881\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19913\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=768&amp;h=769 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=678&amp;h=679 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n<\/figure><\/div><\/div><\/div><p>Eighty-six percent of survey respondents report shopping across a combination of retailers, brands, <i>and<\/i> online marketplaces, citing different value propositions for each. Retailers, for instance, win on return and exchange policies, brands on product authenticity or quality, and online retailers on price.<\/p><p>Distributions vary across regions, with the Emirati and Brazilian shoppers particularly drawn to brand websites and apps, and Japanese and German shoppers sourcing the greatest share of purchases from online marketplaces.<\/p><p><b>New Purchase Points Are Transforming eCommerce<\/b><\/p><p>eCommerce is moving beyond vendors\u2019 own physical and digital properties. Increasingly, consumers are interested in purchasing from retailers and brands on their favored third-party platforms, from voice to video. Gen Z consumers are the most likely to embrace shopping apps and social media when browsing and making purchases, while millennials are more drawn to chatbots and instant messaging than other generations. Both millennials and Gen Zers share enthusiasm for mobile wallets.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19914-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"469\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19914\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=300&amp;h=160 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=768&amp;h=409 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=264&amp;h=141 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=500&amp;h=266 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=678&amp;h=361 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=150&amp;h=80 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=362&amp;h=193 362w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a>\n<\/figure><div id=\"19914-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"469\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19914\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=300&amp;h=160 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=768&amp;h=409 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=264&amp;h=141 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=500&amp;h=266 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=678&amp;h=361 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=150&amp;h=80 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS2.png?w=362&amp;h=193 362w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n<\/figure><\/div><\/div><\/div><p>Shoppers in the Asia-Pacific region are significantly more likely than those in European and North American countries to experiment with these new shopping channels.<\/p><p><b>Stores Aren\u2019t Dying \u2013 They\u2019re Evolving<\/b><\/p><p>Eighty-one percent of survey respondents still turn to brick-and-mortar stores to discover and evaluate new products. The store\u2019s top value propositions \u2013 touching and feeling merchandise, the overall experience, and getting merchandise immediately \u2013 endure from earlier retail eras. <\/p><p>Yet stores are also being challenged to bridge the online and offline divide. The majority of shoppers have, for example, bought products online for in-store pickup (commonly known as click and collect) and arranged shipping of merchandise unavailable in-store. Millennials \u2013 not Gen Zers \u2013 are the most likely to have used stores in this manner.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19915-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"892\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19915\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=296&amp;h=300 296w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=768&amp;h=778 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=260&amp;h=264 260w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=360&amp;h=365 360w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=678&amp;h=687 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=148&amp;h=150 148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=190&amp;h=193 190w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a>\n<\/figure><div id=\"19915-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"892\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19915\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=296&amp;h=300 296w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=768&amp;h=778 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=260&amp;h=264 260w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=360&amp;h=365 360w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=678&amp;h=687 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=148&amp;h=150 148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS3.png?w=190&amp;h=193 190w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n<\/figure><\/div><\/div><\/div><p><b>Sustainability is a Growing Factor in Buying Decisions<\/b><\/p><p>The recent <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2019\/06\/061219-g\/\">State of the Connected Customer<\/a> report found that 61% of consumers actively seek to buy from environmentally sustainable companies. As society increasingly recognizes and confronts its environmental crises, shoppers are taking a critical look at the ecological and social footprint of their purchases across retail verticals, with consumers most concerned about their food and beverage purchases.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19916-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"945\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19916\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=279&amp;h=300 279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=768&amp;h=825 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=246&amp;h=264 246w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=340&amp;h=365 340w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=678&amp;h=728 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=140&amp;h=150 140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=180&amp;h=193 180w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a>\n<\/figure><div id=\"19916-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"945\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19916\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=279&amp;h=300 279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=768&amp;h=825 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=246&amp;h=264 246w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=340&amp;h=365 340w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=678&amp;h=728 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=140&amp;h=150 140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS4.png?w=180&amp;h=193 180w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n<\/figure><\/div><\/div><\/div><p>Brands targeting younger consumers should be especially aware of this trend. Gen Z shoppers are up to 17% more likely than those from the silent and baby boomer generations to be increasingly concerned over the sustainability of a given product category.<\/p><p><b>What to Expect from 2019 Holiday Shopping<\/b><\/p><p>Salesforce is <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2019\/10\/190110-holiday-2019\/\">forecasting<\/a> a 13% year-over-year increase in digital commerce sales this holiday season, despite six fewer shopping days. Survey respondents cite sales and promo codes, in-store product availability, and free or expedited shipping as the top factors influencing their holiday purchases.<\/p><div class=\"wp-block-image__wrapper\"><figure class=\"wp-block-image size-large prevent-download\">\n\t<a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"19917-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"891\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19917\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=296&amp;h=300 296w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=768&amp;h=778 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=261&amp;h=264 261w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=360&amp;h=365 360w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=678&amp;h=686 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=148&amp;h=150 148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=191&amp;h=193 191w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a>\n<\/figure><div id=\"19917-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1><figure class=\"wp-block-image size-large prevent-download\">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"891\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-19917\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png 880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=296&amp;h=300 296w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=768&amp;h=778 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=261&amp;h=264 261w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=360&amp;h=365 360w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=678&amp;h=686 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=148&amp;h=150 148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/CS5.png?w=191&amp;h=193 191w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/>\n<\/figure><\/div><\/div><\/div><p>In the U.S., nearly four in 10 shoppers (39%) plan to shop online while celebrating Thanksgiving. Globally, nearly half (47%) vow not to make full-price holiday purchases, opting for sale items only.<\/p><p><b>Methodology<\/b><\/p><p>Data in the Connected Shoppers Report is from a double-blind survey conducted June 14\u2013July 2, 2019 that generated responses from 10,614 individuals in Australia\/New Zealand, Belgium, Brazil, Canada, France, Germany, Hong Kong, Indonesia, Israel, Italy, Japan, Mexico, the Netherlands, the Nordics, Singapore, South Africa, Spain, the United Arab Emirates, the United Kingdom\/Ireland, and the United States. All respondents are third-party panelists.<\/p><p><b>Additional Resources<\/b><\/p><ul class=\"wp-block-list\"> <li>For a deeper dive on the trends transforming retail, <a href=\"https:\/\/www.salesforce.com\/blog\/2019\/10\/retail-industry-trends.html\">read our blog post<\/a>.<\/li> <li>For all survey data and analysis, <a href=\"https:\/\/www.salesforce.com\/form\/industries\/connected-shopper-report-2019\/\">download the full report<\/a>.<\/li> <\/ul>","protected":false},"excerpt":{"rendered":"<p>New global research based on 10,000+ consumers reveals retail industry trends and changing shopper behavior to watch in 2020.<\/p>\n","protected":false},"author":34,"featured_media":19913,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"New global research based on 10,000+ consumers reveals retail industry trends and changing shopper behavior to watch in 2020.","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[],"sf_theme":[1917,1912],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[2051,2057,2052],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[1961],"class_list":["post-19918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_theme-customer-engagement","sf_theme-digital-transformation","sf_multimedia_asset-chart","sf_multimedia_asset-infographic","sf_multimedia_asset-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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