{"id":20011,"date":"2019-11-05T05:00:00","date_gmt":"2019-11-05T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20011"},"modified":"2020-09-18T00:35:30","modified_gmt":"2020-09-18T00:35:30","slug":"new-research-reveals-global-consumer-trends-for-healthcare-life-sciences","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/new-research-reveals-global-consumer-trends-for-healthcare-life-sciences\/","title":{"rendered":"New Research Reveals Global Consumer Trends for Healthcare & Life Sciences"},"content":{"rendered":"

For decades, the healthcare and life sciences industries have wrestled with outdated technology and a fragmented ecosystem. Now, they face another challenge: meeting the growing expectations of healthcare consumers. Salesforce Research\u2019s newly released Connected Healthcare Consumer report<\/a>, based on a survey of nearly 6,000 healthcare consumers worldwide, provides insight into what today\u2019s healthcare consumers expect from providers, insurers, and pharmaceutical and medical device companies.<\/p>

Here are some key takeaways: [Click to Tweet<\/a>]<\/p>

Healthcare is contending with evolving consumer expectations<\/h2>

On-demand and personalized experiences are the norm in industries like retail and hospitality, and 69% of consumers say<\/a> one extraordinary experience raises their expectations of other companies. According to consumers, healthcare and life sciences companies often miss the mark. Forty-seven percent of healthcare consumers \u2014 including 57% of Americans \u2014 say these industries care more about their own needs than patient needs.<\/p>

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