{"id":20183,"date":"2020-03-03T05:00:00","date_gmt":"2020-03-03T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20183"},"modified":"2020-09-18T00:35:10","modified_gmt":"2020-09-18T00:35:10","slug":"leveraging-integration-to-bring-people-processes-and-technologies-together-to-achieve-digital-transformation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/leveraging-integration-to-bring-people-processes-and-technologies-together-to-achieve-digital-transformation\/","title":{"rendered":"Leveraging Integration to Bring People, Processes and Technologies Together to Achieve Digital Transformation"},"content":{"rendered":"

Every organization is currently undertaking digital transformation to build connected customer experiences, driving competitive advantage, loyalty, and growth. However, more than four out of five organizations note that integration challenges are slowing down the pace of their digital transformation. MuleSoft\u2019s fifth annual Connectivity Benchmark Report sheds light on the opportunities for CIOs to implement new strategies that leverage people, processes and technology to accelerate their digital transformation efforts.<\/p>

CIOs race to transform<\/b><\/p>

The Connectivity Benchmark Report revealed that three out of four organizations expect a negative revenue impact if they don\u2019t complete their digital transformation initiatives in the next 12 months. In addition, more than half of respondents say their IT budgets will increase by less than 10% while their project workloads are projected to skyrocket by 40%. To complete their transformation, CIOs need to look at new tools and strategies that can help close their delivery gap. <\/p>

\u201cToday\u2019s increasing customer expectations and market disruptions are creating new challenges for CIOs across industries,\u201d said Simon Parmett, CEO, MuleSoft. \u201cThe only way to navigate through customer demands, new technologies and industry disruption is to transform from a monolithic model to a composable enterprise. With a composable enterprise, organizations can easily leverage their capabilities and infrastructure with reusable APIs to easily and quickly bring new experiences and services to market.\u201d <\/p>

\u201cThe reality is that the majority of businesses today, across all industries, aren\u2019t able to deliver truly connected experiences for their customers, partners, and employees,\u201d said Lindsey Irvine, CMO, MuleSoft. \u201cAnd that\u2019s because delivering connected experiences requires a lot of data, which lives in an average of 900 different systems and applications across the enterprise. Integrating and unifying data across these systems is critical to create a single view of the customer and achieve true digital transformation. It\u2019s also the number one reason digital transformation initiatives fail. As the amount of systems and applications continue to grow exponentially, teams realize that key to their success \u2013 and their organization\u2019s success \u2013 is unlocking the data, wherever it exists, in a way that helps them deliver value faster.\u201d<\/p>

Technology: Creating integration building blocks with APIs<\/b><\/p>

Luckily for CIOs, the Connectivity Benchmark Report shows compelling benefits for organizations that leverage APIs to solve their integration challenges. More than half of organizations said that IT has generated the most business value by building reusable integrations that save time and money on future projects. Despite this success, only 42% are leveraging APIs to increase the efficiency of their application development process. Organizations that do leverage APIs experience clear operational benefits including increased productivity (54%), increased innovation (47%) and greater cross-team agility for self-serve IT (46%).<\/p>

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