{"id":20190,"date":"2020-03-09T05:00:00","date_gmt":"2020-03-09T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20190"},"modified":"2020-09-18T00:35:09","modified_gmt":"2020-09-18T00:35:09","slug":"how-the-salesforce-ecosystem-powers-connected-patient-experiences","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/how-the-salesforce-ecosystem-powers-connected-patient-experiences\/","title":{"rendered":"How the Salesforce Ecosystem Powers Connected Patient Experiences"},"content":{"rendered":"

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Imagine you\u2019re at a restaurant, and suddenly your throat feels itchy your breathing becomes labored. You catch a glimpse of yourself in the mirror, and realize your cheeks have swollen and broken out into hives. Something you ate was cooked in peanut oil. Without an epipen on you, you end up at the emergency room. Your primary care doctor knows you are allergic to nuts, and has an electronic healthcare record (EHR) that captures your history of similar episodes, but the nurse treating you does not have access to it. Between each gasp for breath, you\u2019re asked to recount the same basic information outlined in your EHR, creating a frustrating experience for you and your medical practitioner alike.<\/p>\n\n\n\n

What\u2019s lacking in this patient experience is interoperability\u2014the process of operationalizing patient care by ensuring technologies connect with each other to share data within and outside of organizational boundaries. Without computerized systems that connect, engage and interpret data while automating workflows, it\u2019s difficult to have a complete and holistic view of patients across key stakeholders in the healthcare continuum. For patients, that means having to repeatedly share prior medical history. For providers, not having a singular view of a patient makes it harder to ensure safe and accurate care. <\/p>\n\n\n\n

\u201cWhen the healthcare industry is connected, our world\u2019s healthcare professionals, payers and researchers can quickly and more efficiently provide services and information that can heal ailments, inform others and ultimately engage healthcare consumers to achieve our shared mission: keeping people healthy,\u201d says Ashwini Zenooz, Salesforce Chief Medical Officer and Senior Vice President, Healthcare and Life Sciences. <\/p>\n\n\n

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