{"id":20338,"date":"2020-05-15T05:00:00","date_gmt":"2020-05-15T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20338"},"modified":"2021-01-26T14:23:19","modified_gmt":"2021-01-26T22:23:19","slug":"leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust\/","title":{"rendered":"Leading Through Change: A Conversation with Starbucks CEO Kevin Johnson on Transparency &amp; Trust"},"content":{"rendered":"\n<p><b>What it is: <\/b>This week on Salesforce\u2019s Leading Through Change series, CEO &amp; Chairman Marc Benioff welcomed Starbucks President and CEO Kevin Johnson to discuss Starbucks\u2019 resilience through COVID-19, its strategy for safely reopening, and its connection to communities. <\/p>\n\n\n\n<p><b>Why it matters: <\/b>With 82 markets worldwide, Starbucks is tasked with making hundreds of quick and agile decisions daily to prioritize workers\u2019 safety, while creating back-to-work plans both relevant and appropriate for individual regions. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What we learned: <\/b><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><b>On shared principles: <\/b>Because of Starbucks\u2019 global presence, Johnson and his leadership team thrust into COVID-related decision-making as early as mid-January. The key was setting three shared principles that would guide the company\u2019s efforts through the crisis. <b><\/b><ul> <li>1) Prioritizing the health and well-being of Starbucks partners (what they call employees) and the customers they serve.<\/li> <li>2) Supporting government and health officials as they work to contain the virus.<\/li> <li>3) Showing up in a positive and responsible way in the communities they serve. <\/li> <\/ul> <\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><b>On transparent communications: <\/b>Like Salesforce, Starbucks knew they didn\u2019t have all the answers at the start of the crisis. The north star was communicating to all of their stakeholders \u2014 customers, partners (or employees), what they did know, what they didn\u2019t know, and the broader implications of that. From Johnson: \u201cMaybe we know some of them [implications], maybe we don\u2019t others, but we are going to stay true to the mission and the values that built this great company, and we are going to be driven by principles.\u201d <\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><b>On distributed leadership: <\/b>Johnson discussed Starbucks\u2019 distributed leadership model which has enabled leaders across Starbucks\u2019 82 markets to make agile decisions, core to the company\u2019s mission and values. \u201cWhen you believe in people, people will do the right thing,\u201d says Johnson. <\/li><\/ul>\n\n\n\n<p><b>Learn more: <\/b>Watch the full video <a href=\"https:\/\/www.salesforce.com\/video\/10577783\/?d=cta-header-12\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What it is: This week on Salesforce\u2019s Leading Through Change series, CEO &amp; Chairman Marc Benioff welcomed Starbucks President and CEO Kevin Johnson to discuss Starbucks\u2019 resilience through COVID-19, its strategy for safely reopening, and its connection to communities. Why it matters: With 82 markets worldwide, Starbucks is tasked with making hundreds of quick and [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":20339,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1731],"sf_theme":[1914],"sf_topic":[1734,1744,1763,1733],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-20338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-event-coverage","sf_theme-business-as-a-platform-for-change","sf_topic-customer-engagement","sf_topic-customer-success","sf_topic-innovation","sf_topic-stakeholder-capitalism","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Leading Through Change: A Conversation with Starbucks CEO Kevin Johnson on Transparency &amp; Trust - Salesforce<\/title>\n<meta name=\"description\" content=\"What it is: This week on Salesforce\u2019s Leading Through Change series, CEO &amp; Chairman Marc Benioff welcomed Starbucks President and CEO Kevin Johnson to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leading Through Change: A Conversation with Starbucks CEO Kevin Johnson on Transparency &amp; Trust\" \/>\n<meta property=\"og:description\" content=\"What it is: This week on Salesforce\u2019s Leading Through Change series, CEO &amp; Chairman Marc Benioff welcomed Starbucks President and CEO Kevin Johnson to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-15T12:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-26T22:23:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/Screes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"977\" \/>\n\t<meta property=\"og:image:height\" content=\"426\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/leading-through-change-a-conversation-with-starbucks-ceo-kevin-johnson-on-transparency-trust\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Leading Through Change: A Conversation with Starbucks CEO Kevin Johnson on Transparency &amp; 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