{"id":20409,"date":"2020-06-11T05:00:00","date_gmt":"2020-06-11T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20409"},"modified":"2024-09-16T14:47:30","modified_gmt":"2024-09-16T21:47:30","slug":"salesforce-named-as-a-leader-in-the-gartner-2020-magic-quadrant-for-crm-customer-engagement-center","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-named-as-a-leader-in-the-gartner-2020-magic-quadrant-for-crm-customer-engagement-center\/","title":{"rendered":"Salesforce Named as a Leader in the Gartner 2020 Magic Quadrant for CRM Customer Engagement Center"},"content":{"rendered":"\n

Gartner recognized Salesforce for its completeness of vision and ability to execute that vision. <\/em><\/p>\n\n\n\n

We believe Salesforce positioned highest and furthest thanks to our customers who use our innovative products to provide top-notch service. <\/em><\/p>\n\n\n\n

Because Service Cloud is built on the Salesforce Customer 360 Platform, service agents can access customer data from across the organization, gaining a complete view of the customer. <\/em><\/p>\n\n\n\n

Today we’re thrilled to announce that Gartner has named Salesforce a Leader in the CRM Customer Engagement Center Magic Quadrant<\/a> for the 12th consecutive year. We are truly thankful for our customers continually pushing and co-innovating with us, and proud of our team for consistently delivering products that enable companies to deliver world-class service.<\/p>\n\n\n\n

Salesforce remains committed to empowering every service employee – from agents in the call center to mobile workers in the field – with the right tools and data, as well as powerful automation and AI capabilities, to deliver the right information to customers fast across multiple channels, something that has become even more critical during these challenging times.<\/p>\n\n\n

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.<\/em>

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/figcaption><\/figure>\n
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