{"id":20484,"date":"2020-07-17T05:00:00","date_gmt":"2020-07-17T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20484"},"modified":"2021-06-14T11:33:41","modified_gmt":"2021-06-14T18:33:41","slug":"top-quotes-from-the-salesforce-government-summit","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/top-quotes-from-the-salesforce-government-summit\/","title":{"rendered":"Top Quotes from the Salesforce Government Summit"},"content":{"rendered":"\n

On Thursday, Salesforce held its first ever Global Government Summit, a virtual online event highlighting governments’ leadership roles in keeping people safe, helping our economy, and addressing current challenges. The event featured government and business leaders, industry experts, and included opening remarks from Salesforce Chair and CEO Marc Benioff. <\/p>\n\n\n\n

Topics included governmental emergency response strategies during the COVID-19 crisis, and governmental transformation in providing care, communications, coordination, and reporting to citizens and customers. <\/p>\n\n\n\n

Here is a selection of memorable quotes from the event:<\/p>\n\n\n\n

\u201cIn this pandemic, every company has an opportunity to show that business can be the greatest platform for change. And it\u2019s never been more important for government and business to partner to improve the state of the world.\u201d \u2013 Marc Benioff, Salesforce Chair and CEO<\/i><\/p>\n\n\n\n

\u201cAs we go forward, work is going to be different \u2014 PPE, taking people\u2019s temperatures, enforcing social distancing standards, testing and contact tracing, and wellness assessments to mitigate interaction with the virus. Organizations are going to need a command center to monitor return-to-work readiness; shift scheduling; tools for emergency response management. They\u2019ll need perspectives from renowned experts and from our incredible ecosystem and tools for workforce reskilling.\u201d \u2013 Marc Benioff, Salesforce Chair and CEO<\/i><\/p>\n\n\n\n

\u201cIf one person is spreading the disease to 400 other people, you’re not going to get a lid on it. So we saw that we had to embrace technology at scale, and fast. And a big part of our approach was to lean on Salesforce, which has technology that has made our contract tracers that much more effective.\u201d \u2013 Gina Raimondo, Rhode Island Governor<\/i><\/p>\n\n\n\n

\u201cWe\u2019re doing things faster now, and in a way that’s going to help. The good news is that if we embrace technology, people will have a better experience with government. Responses will be more streamlined, effective and efficient.\u201d \u2013 Gina Raimondo, Rhode Island Governor<\/i><\/p>\n\n\n\n

\u201cIt\u2019s very important to have a public-private partnership. I think that in this time of crisis, that\u2019s paramount, and really as governments look to also modernize their systems, they need these partnerships. During COVID-19, the government was faced with a crisis of scale and complexity that they\u2019ve never seen. We had supply chain disruptions, hospital capacity issues, exploding unemployment, emergency business loans, we had to do scheduling, we had limited tests, we had to do contact tracing. And this all happened at once. I think this perfect storm really required technology that had to get deployed fast, to scale, be available 24\/7, and be secure.\u201d – Dave Rey, President of Global Public Sector at Salesforce<\/i><\/p>\n\n\n\n

\u201cWhen you need to innovate fast, you should not have to compromise quality or security. When your volume goes up by 700 percent, you shouldn’t have to worry about the system breaking. When you need to add multiple languages or new form factors or new functionality to your systems, it should not take months or years. These are just some of the aspects that are important to keep in mind when you’re thinking about scale, and building world class applications for managing essential emergency services.\u201d \u2013 Sarah Franklin, EVP & GM of <\/i>Platform<\/i><\/a>, <\/i>Trailhead<\/i><\/a>, and <\/i>AppExchange<\/i><\/a> at Salesforce<\/i><\/p>\n\n\n\n

\u201cI think one of the great learnings is the premium there is right now on getting everyone together. We set up a war room. That\u2019s where coordination happens, every morning at 7:30. We actually put the personnel in the same room so that we are talking in the same place and we call that the Operations Center. That has been instrumental because it enabled communication, and activation that is really fast. Ordinarily, otherwise, people tend to do their own thing.\u201d \u2013 Victor Dominello, Minister, New South Wales<\/i><\/p>\n\n\n\n

\u201cIt’s just a whole new world of data, and things you have to manage that you’ve never had to manage in such incredible detail before \u2014 so we’re doing that with work.com, which has been built on the Salesforce platform to help both Salesforce, but of course so many of our customers now as many companies start to manage this process of coming back. And it was built very quickly, which you can do on the Salesforce platform \u2026 our teams had a lot of input into this product, so that’s how we’re doing it. For example, as you start to come back to work \u2014 I’ve gotten this myself \u2014 every day on your phone you fill out a daily wellness survey y. It says \u2018I haven\u2019t tested positive for COVID-19, I haven’t been around people in hotspot areas.\u2019 You fill out the questions. You hit submit and then work.com is going to give you a staggered arrival time.\u201d
\u2013 Elizabeth Pinkham, EVP Global Real Estate, Salesforce<\/i><\/p>\n\n\n\n

\u201cI think one of the great things that the Florida Division of Emergency Management has done in the last four months is engaged across this platform to see what we can do. We\u2019re helping our community through logistics \u2026 we\u2019re helping our community through the self-reporting app that you have for temperature checks \u2026 We have to continue to engage technology to help us keep our communities safe. That’s where I want to make sure we focus as we move into the future, because this is a new time for all of us. It’s a new time for the private sector, it\u2019s a new time for government. How can we continue to evolve and get to a point where we are engaging technology and database management moving forward, to help protect citizens across the country?\u201d
\u2013 Kevin Guthrie, Deputy Director, Florida Division of Emergency Management<\/i><\/p>\n\n\n\n

\u201cI\u2019d advise public servants and government service agencies to work towards agility and drop their bureaucracy. You need to focus on the service and you need to use your resources, create partnerships, in order to face the challenges that will continue to arise and in order to face what we think is going to be a very different future of work and government service.\u201d \u2013 Sue Anne Athens, CIO, Dept of Workforce Solutions, State of New Mexico<\/i><\/p>\n\n\n\n

\u201cWe all know that governments have been working harder than ever before. Whether you’re a city government supporting all the different needs of your citizens, or a specialized agency like those focused on human health services, or workplace services, you\u2019re protecting your communities against what we\u2019re facing today, and also preparing us for any unknowns that may come our way. And we have tools that can help. Your work has inspired us to evolve our solutions to better support public sector needs.\u201d \u2013 Sarah Patterson, EVP Product Marketing, Salesforce<\/em><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

On Thursday, Salesforce held its first ever Global Government Summit, a virtual online event highlighting governments’ leadership roles in keeping people safe, helping our economy, and addressing current challenges. The event featured government and business leaders, industry experts, and included opening remarks from Salesforce Chair and CEO Marc Benioff. Topics included governmental emergency response strategies […]<\/p>\n","protected":false},"author":128,"featured_media":20480,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1731],"sf_theme":[1913,1912],"sf_topic":[1904,2068,1744,1723],"sf_product":[1783,1739],"sf_industry":[1789],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-20484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-event-coverage","sf_theme-reopen-safely","sf_theme-digital-transformation","sf_topic-reopen-safely","sf_topic-customer-360","sf_topic-customer-success","sf_topic-trust","sf_product-industry-solutions","sf_product-work-com","sf_industry-public-sector","sf_location-amer"],"yoast_head":"\nTop Quotes from the Salesforce Government Summit - 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