{"id":20500,"date":"2020-07-02T05:00:00","date_gmt":"2020-07-02T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20500"},"modified":"2020-09-18T00:34:52","modified_gmt":"2020-09-18T00:34:52","slug":"new-survey-data-shows-possible-scenarios-for-the-future-of-offices-commuting-and-cities","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/new-survey-data-shows-possible-scenarios-for-the-future-of-offices-commuting-and-cities\/","title":{"rendered":"New Survey Data Shows Possible Scenarios for the Future of Offices, Commuting, and Cities"},"content":{"rendered":"\n<p><i>Click <\/i><a href=\"http:\/\/sforce.co\/snapshot\"><i>here<\/i><\/a><i> to explore data across demographics and geographies.<\/i><\/p>\n\n\n\n<p>As businesses, governments, and cities are all in different phases of reopening, they are all in a constant state of evaluating what\u2019s safe, what\u2019s not, and what the next weeks, months, and years will look like. <\/p>\n\n\n\n<p>To gain a pulse check on how workers view the prospect of returning to some semblance of normalcy \u2014 and what their employers and the transit agencies many rely on can do to keep them safe, calm, and productive \u2014 we analyzed our latest general population survey of over 3,500 individuals worldwide. Here\u2019s an overview of what we found.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>The role of workplaces is changing, not disappearing<\/b><\/h2>\n\n\n\n<p>An <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/5\/salesforce-research\/\">earlier wave<\/a> of our survey found a majority of the workforce working remotely \u2014 mostly for the first time \u2014 and high interest in extending such arrangements for the long term. Our latest data show that while workers are questioning whether a daily commute to a central location is truly necessary, they aren\u2019t necessarily looking to abandon their traditional workplaces completely.<\/p>\n\n\n\n<p>Just 37% of our survey respondents view full-time remote work as the most appealing long-term scenario. In contrast, 64% want to spend at least some of their working hours at an office, store, factory, or other type of workplace. Gen Z, which will <a href=\"https:\/\/www.forbes.com\/sites\/jackmccullough\/2020\/02\/18\/are-you-ready-for-generation-z\/#3bb7e2e553e4\" target=\"_blank\" rel=\"noreferrer noopener\">soon<\/a> become the largest segment of the workforce, is particularly interested in a \u201chybrid\u201d approach in which time is split between home and the workplace.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20494-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"680\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?strip=all&#038;quality=95\" alt=\"Survey reveals generational preferences in work scenario\" class=\"wp-image-20494\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=300&amp;h=204 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=768&amp;h=522 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=264&amp;h=180 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=500&amp;h=340 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=678&amp;h=461 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=150&amp;h=102 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=284&amp;h=193 284w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption><em>Survey reveals generational preferences in work scenario<\/em><\/figcaption><\/figure><\/div>\n<div id=\"20494-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"680\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?strip=all&#038;quality=95\" alt=\"Survey reveals generational preferences in work scenario\" class=\"wp-image-20494\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=300&amp;h=204 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=768&amp;h=522 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=264&amp;h=180 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=500&amp;h=340 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=678&amp;h=461 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=150&amp;h=102 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/onej.png?w=284&amp;h=193 284w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption><em>Survey reveals generational preferences in work scenario<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Just 32% of workers expect their employers to reduce or eliminate their real estate footprints.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Reopening preparedness and tactics vary by sector and setting<\/b><\/h2>\n\n\n\n<p>With formal workplaces set to have a continued presence, businesses are challenged to plan and implement strategies for bringing staff back and keeping them safe. Given the unprecedented nature of the pandemic and lack of standardized guidelines, many businesses are struggling with the question of <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/how-to-safely-reopen-business\/\">how to reopen<\/a>. <\/p>\n\n\n\n<p>Workers are well aware of the lack of strategy, with 45% of respondents agreeing that their employer is ready to bring staff back to the workplace, and 43% saying they\u2019ve been given clear communication on a reopening plan. There are large gaps in perceptions among respondents who provided their industry, with life sciences and biotechnology workers particularly wary of their employers\u2019 plans and financial services employees expressing relative comfort and clarity in their situations.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20495-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"975\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?strip=all&#038;quality=95\" alt=\"Survey reveals employee perceptions of reopening plan, by industry \" class=\"wp-image-20495\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=286&amp;h=300 286w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=768&amp;h=806 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=975&amp;h=1024 975w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=251&amp;h=264 251w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=348&amp;h=365 348w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=678&amp;h=712 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=143&amp;h=150 143w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=184&amp;h=193 184w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/a><figcaption><em>Survey reveals employee perceptions of reopening plan, by industry <\/em><\/figcaption><\/figure><\/div>\n<div id=\"20495-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1050\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?strip=all&#038;quality=95\" alt=\"Survey reveals employee perceptions of reopening plan, by industry \" class=\"wp-image-20495\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=286&amp;h=300 286w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=768&amp;h=806 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=975&amp;h=1024 975w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=251&amp;h=264 251w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=348&amp;h=365 348w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=678&amp;h=712 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=143&amp;h=150 143w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/dosj.png?w=184&amp;h=193 184w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption><em>Survey reveals employee perceptions of reopening plan, by industry <\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Businesses of all types face complex, <a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/guidance-business-response.html\" target=\"_blank\" rel=\"noreferrer noopener\">multi-faceted<\/a> reopenings. When segmented by workplace environment, our survey finds commonalities and differences between what can make office, factory, and retail workers feel safe. Enhanced cleaning and reduced capacity are pillars of any reopening strategy, according to our respondents. Office workers put particular emphasis on contact tracing, whereas factory and retail workers are partial to daily wellness checks.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20496-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"769\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?strip=all&#038;quality=95\" alt=\"Survey reveals top actions employers can take to comfort workers\" class=\"wp-image-20496\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png 2000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1024&amp;h=769 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1536&amp;h=1153 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Survey reveals top actions employers can take to comfort workers<\/em><\/figcaption><\/figure><\/div>\n<div id=\"20496-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1501\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?strip=all&#038;quality=95\" alt=\"Survey reveals top actions employers can take to comfort workers\" class=\"wp-image-20496\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png 2000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1024&amp;h=769 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1536&amp;h=1153 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/tresj.png?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><figcaption><em>Survey reveals top actions employers can take to comfort workers<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>52% of workers say they\u2019re comfortable sharing personal information like health data and contacts to keep the workplace safe. Millennials are the most willing (59%) whereas baby boomers are the least willing (40%).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Personal and family circumstances present a barrier to young and low-income workers<\/b><\/h2>\n\n\n\n<p>All workers face challenges as workplaces reopen \u2014 including fears around the building experience they\u2019ll come back to, the risk of being exposed to sick co-workers, and how productive they can be in a radically different environment. Low income and younger workers, however, are more likely to have personal circumstances such as childcare or eldercare that complicate their path forward.<\/p>\n\n\n\n<p>70% of Gen Z workers and 68% of millennial workers, for example, are at least moderately concerned about their family or personal circumstances when returning to work, compared to 35% of baby boomers. Such concern is also more acute among lower income workers, who are 11 percentage points more likely than their higher income counterparts to voice such anxieties.<\/p>\n\n\n\n<p>Compounding their fears, low income workers are also less likely to say they have the space to work from home long term (42%) than high income workers (59%).<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20497-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"725\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?strip=all&#038;quality=95\" alt=\"Survey reveals concern about personal\/family circumstances when returning to work\" class=\"wp-image-20497\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=300&amp;h=218 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=768&amp;h=557 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=264&amp;h=191 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=500&amp;h=363 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=678&amp;h=492 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=150&amp;h=109 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=266&amp;h=193 266w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption><em>Survey reveals concern about personal\/family circumstances when returning to work<\/em><\/figcaption><\/figure><\/div>\n<div id=\"20497-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"725\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?strip=all&#038;quality=95\" alt=\"Survey reveals concern about personal\/family circumstances when returning to work\" class=\"wp-image-20497\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=300&amp;h=218 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=768&amp;h=557 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=264&amp;h=191 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=500&amp;h=363 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=678&amp;h=492 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=150&amp;h=109 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/twoj.png?w=266&amp;h=193 266w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption><em>Survey reveals concern about personal\/family circumstances when returning to work<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><b>Commuting is changing, but in ways we may not assume<\/b><\/h2>\n\n\n\n<p>After hard fought campaigns to reduce congestion and emissions by incentivizing mass transit, metropolitan areas face a future in which plummeting ridership could struggle to recover. Our survey suggests that the share of commuters using mass transit commutes will fall 29% \u2014 from 24% of commuters to 17% \u2014 when they return to their workplaces.<\/p>\n\n\n\n<p>Despite predictions of a looming \u201c<a href=\"https:\/\/usa.streetsblog.org\/2020\/05\/05\/how-bad-exactly-will-the-post-pandemic-carpocalypse-be\/\">carpocalypse<\/a>\u201d descending on cities as virus-wary commuters isolate in their own cars, our survey respondents say they\u2019re planning to utilize a variety of transportation methods. The share of single car commuters is expected to tick up from 60% to 61% \u2014 hardly accounting for the predicted decline in transit ridership. Commuters also have plans to increase their use of carpools or rideshares, scooters and motorcycles, and walking.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20498-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"875\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?strip=all&#038;quality=95\" alt=\"Survey reveals expected changes in transportation\" class=\"wp-image-20498\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=300&amp;h=263 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=768&amp;h=672 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=264&amp;h=231 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=417&amp;h=365 417w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=678&amp;h=593 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=150&amp;h=131 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=221&amp;h=193 221w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption><em>Survey reveals expected changes in transportation<\/em><\/figcaption><\/figure><\/div>\n<div id=\"20498-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"875\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?strip=all&#038;quality=95\" alt=\"Survey reveals expected changes in transportation\" class=\"wp-image-20498\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=300&amp;h=263 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=768&amp;h=672 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=264&amp;h=231 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=417&amp;h=365 417w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=678&amp;h=593 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=150&amp;h=131 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/cincoj.png?w=221&amp;h=193 221w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption><em>Survey reveals expected changes in transportation<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><b>Transit agencies will need a multifaceted approach to rebuild trust<\/b><\/h2>\n\n\n\n<p>67% of the workforce is at least moderately concerned about commuting when they return to work during the pandemic, a figure that rises to 81% among those who previously commuted by public transit. To placate rider concerns and rebuild boarding numbers, transit agencies will need to combine operational updates, including increased frequency and capacity with new protocols like required face coverings on top of enhanced cleaning measures.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"20499-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"621\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?strip=all&#038;quality=95\" alt=\"Survey reveals top actions transit agencies can take to comfort riders\" class=\"wp-image-20499\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png 2001w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=768&amp;h=466 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1024&amp;h=621 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1536&amp;h=932 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=318&amp;h=193 318w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1218&amp;h=739 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Survey reveals top actions transit agencies can take to comfort riders<\/em><\/figcaption><\/figure><\/div>\n<div id=\"20499-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2001\" height=\"1214\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?strip=all&#038;quality=95\" alt=\"Survey reveals top actions transit agencies can take to comfort riders\" class=\"wp-image-20499\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png 2001w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=768&amp;h=466 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1024&amp;h=621 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1536&amp;h=932 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=318&amp;h=193 318w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/seisj.png?w=1218&amp;h=739 1218w\" sizes=\"auto, (max-width: 2001px) 100vw, 2001px\" \/><figcaption><em>Survey reveals top actions transit agencies can take to comfort riders<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. We\u2019re posting the insights we\u2019ve found, and tips on what businesses can do in response. <\/p>\n","protected":false},"author":128,"featured_media":20494,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. We\u2019re posting the insights we\u2019ve found, and tips on what businesses can do in response. ","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1913,1915],"sf_topic":[1763,1778],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-20500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-reopen-safely","sf_theme-future-of-work","sf_topic-innovation","sf_topic-real-estate"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New Survey Data Shows Possible Scenarios for the Future of Offices, Commuting, and Cities - Salesforce<\/title>\n<meta name=\"description\" content=\"Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. 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