The upsides of going digital are easy to see, but the act of actually creating industry specific digital solutions, is not. <\/p>\n\n\n\n
Historically, customizing apps and solutions has been a costly, time-consuming and challenging task. In today\u2019s world of accelerating digital transformation, we know that companies simply can\u2019t afford that.<\/p>\n\n\n\n
As a result, we\u2019ve built the fastest path for a broad spectrum of organizations to pursue their own unique route through digital transformation.<\/p><\/blockquote>\n\n\n\n
We call this Salesforce Industries<\/a>, a suite of products tasked with applying the strength of the Salesforce Customer 360 Platform to deliver out of the box industry clouds that speak the language of our customers in that industry. Within our line-up of 12 industry-specific clouds, you will find new, enhanced products developed by leaders and experts from those respective industries. In addition, we offer hundreds of pre-built, industry-specific components and tools that can help you move to digital fast. <\/p>\n\n\n\n
Communications Cloud gives agents a 360-degree view of customers in the B2C Console <\/figcaption><\/figure><\/li> Energy and Utilities Cloud gives teams a 360-degree view of customers to deliver personalized omnichannel customer service and simplify business processes from sales to service to field operations<\/figcaption><\/figure><\/li> Media Cloud Call center console provides a 360-degree view of the customer with existing packages, a comprehensive interaction history, and an AI-driven profile and interests<\/figcaption><\/figure><\/li> New public sector solutions move the licensing, permitting and inspection process for citizens, businesses, and government employees to an online hub <\/figcaption><\/figure><\/li><\/ul><\/a><\/a><\/a> <\/div><\/div><\/div>\n\n\n\nFor example, few industries understand the challenges associated with digital transformation quite like the Media Industry. Profound shifts in media consumption habits have driven media companies to pursue subscription-based models to generate revenue and redefine their relationships with customers. With our new Media Cloud offering, service providers can quickly develop, launch, and manage subscription bundles to create more personalized customer experiences. On top of that, media-specific data models and pre-built downloadable processes can help media companies guide subscribers to relevant products while delivering effective customer support. In this sense, Media Cloud, like our 11 other industry clouds, becomes a one-stop-shop for solving many of the issues companies currently face within their respective industries.<\/p>\n\n\n\n
Our goal is to help companies build tailored solutions for nuanced, industry-specific challenges and ultimately reimagine business potential through the full spectrum of Salesforce offerings.<\/p>\n\n\n\n
Our desire to help customers navigate the Salesforce portfolio to address their specific challenges inspired us to create Salesforce Industries. It\u2019s about simultaneously simplifying the solution and making it hyper-relevant to a specific industry need. At the core of Salesforce Industries, there are three key pillars that can help companies develop solutions and offerings:<\/p>\n\n\n\n
1. New industry clouds and enhancement of existing clouds<\/h2>\n\n\n\n
As mentioned by our Industries CEO, David Schmaier highlighting our recent acquisition of Vlocity, we\u2019re introducing<\/a> four new clouds for customers in communications, media, energy and utilities, and the public sector, providing purpose-built apps and industry-specific data models all built on the Salesforce Customer 360 platform.<\/p>\n\n\n\n
2. Deep industry-specific partnerships and product experts with over 700 pre-built industry processes right out of the box<\/h2>\n\n\n\n
![\"Communications](\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/09\/Communications-Cloud_Vlocity-Header-Cut.png?w=1024\")
![\"Energy](\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/09\/Energy__Utilities_product.png?w=1024\")
![\"Media](\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/09\/Media-Cloud_Vlocity-Header-Cut.png?w=1024\")
![\"\"](\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/09\/Public-Sector_LPM_Kanban.png?w=1024\")