{"id":41764,"date":"2020-10-20T05:00:45","date_gmt":"2020-10-20T12:00:45","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=41764"},"modified":"2023-04-13T21:16:01","modified_gmt":"2023-04-14T04:16:01","slug":"its-time-to-treat-your-employees-like-your-most-valued-customers-with-work-com","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/its-time-to-treat-your-employees-like-your-most-valued-customers-with-work-com\/","title":{"rendered":"It’s Time to Treat Your Employees like Your Most Valued Customers with Work.com"},"content":{"rendered":"\n

An introduction from Salesforce’s EVP and GM, Platform, Trailhead, & AppExchange, Sarah Franklin<\/em>:<\/p>\n\n\n\n

The world has changed, and the workplace has fundamentally changed along with it. The new normal for employees has become a digital-first, work-from-anywhere environment that has impacted the way each of us collaborates, communicates, and gets support. <\/p>\n\n\n\n

While this rapid shift has forced companies of all sizes to transform digitally quickly, it has also highlighted the flaws in the tools we ask our workforce to use every day, from outdated portals to scattered resources that can be hard to find. Companies need to adjust to the new normal, and do it fast. <\/p>\n\n\n\n

It\u2019s time to turn our attention inward and empower our employees with technology to help everyone succeed. That\u2019s the key to getting companies back to growth, and in order to do this, companies need to bring the same resources and energy that they\u2019ve invested in their customers for years, into their own (virtual) workplace. In short, it\u2019s time to treat our employees like valued customers. <\/p>\n\n\n\n

It\u2019s clear that investing in employee experience is no longer a choice, but a requirement for any company that wants to thrive.<\/p>Sarah Franklin, EVP and GM, Platform, Trailhead and AppExchange, Salesforce<\/cite><\/blockquote>\n\n\n\n

Investing in your employees is not just good for culture, it\u2019s good for business. In a recent study <\/a>Salesforce conducted with Forbes, 88% of leaders surveyed said an improved employee experience leads directly to improved customer experience. Companies that had both high employee experience and customer experience ratings saw almost double the revenue growth as those that did not. It\u2019s clear that investing in employee experience is no longer a choice, but a requirement for any company that wants to thrive.<\/p>\n\n\n\n

Today, with the expansion of Work.com, we\u2019re announcing a new suite of apps, inspired by the very tools we use internally and built on the Salesforce Platform, that will help businesses better connect and engage with their most important asset – their employees. Work.com will continue to support employee and workplace safety and wellbeing, while delivering the tools needed for employees to be engaged and productive. <\/p>\n\n\n\n

Read on to hear more about our latest and greatest employee-focused apps.<\/em><\/p>\n\n\n\n

Enhance productivity with a connected experience<\/h2>\n\n\n\n

In this increasingly hybrid work environment, fostering productivity and collaboration is more critical than ever. It\u2019s difficult for employees to feel motivated to do their best work when they feel disconnected from their teams and their company. A study by Harvard Business Review Analytic Services<\/a> found that employee experience initiatives have had a positive impact on organization\u2019s employee engagement (70%), employee productivity (64%), resilience from external disruption (62%), and organizational agility (61%). Nobody enjoys wasting time fumbling through outdated and disconnected intranets or portals, and an organization\u2019s success takes a direct hit when systems are siloed and inefficient. That\u2019s why we\u2019re introducing employee concierge, which includes two new employee-specific products, Employee Workspace and Employee Helpdesk, to help bring a personalized, intuitive, and connected experience to all employees.<\/p>\n\n\n\n