{"id":42181,"date":"2020-10-30T08:42:12","date_gmt":"2020-10-30T15:42:12","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=42181"},"modified":"2020-12-22T12:25:16","modified_gmt":"2020-12-22T20:25:16","slug":"how-the-salesforce-ecosystem-empowers-customers-to-stabilize-their-businesses","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/how-the-salesforce-ecosystem-empowers-customers-to-stabilize-their-businesses\/","title":{"rendered":"How the Salesforce Ecosystem Empowers Customers to Stabilize their Businesses in the Wake of COVID-19"},"content":{"rendered":"\n

Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way<\/em><\/p>\n\n\n\n

It\u2019s no secret that organizations have had to ramp up their digital transformations significantly in the wake of COVID-19. The world has now been grappling with the pandemic for the better part of a year, exposing the need for cloud-based solutions as companies have been forced to speed up migration projects in record time\u2014solidifying the trend that cloud computing is here to stay. The Salesforce ecosystem is at the helm of that trend. <\/p>\n\n\n\n

Uniquely positioned to be trusted digital advisors to businesses in their response to COVID-19, our partners build solutions that extend the power of Salesforce\u2019s cloud-based solutions to customers across industries, enabling them to respond efficiently to the unprecedented challenges posed by COVID-19. Two partners in particular were quick to develop solutions that enabled customers to stabilize their businesses, fast: nCino and OwnBackup. <\/p>\n\n\n\n

Solution Solving for Small Businesses in Crisis<\/h2>\n\n\n\n

nCino, an innovator in the financial services space, has been a Salesforce partner since 2011\u2014and they\u2019ve built their entire business on Salesforce. At the onset of the pandemic, nCino recognized the pain points specific to small businesses. Nationwide, institutions like family-owned restaurants, stores, fitness studios and more had to shut their doors while devising strategies to stay afloat. In response, the U.S. government passed the Coronavirus Aid, Relief and Economic Security Act (CARES Act)<\/a>\u2014legislation that enabled small businesses to apply for loans through the Paycheck Protection Program (PPP)<\/a> so that they could keep their workforces employed amid the pandemic. <\/p>\n\n\n\n

While this was great news for small businesses, lenders were inundated with loan applications. According to the U.S. Department of Treasury<\/a>, 4.9 million PPP loans were granted. Before COVID-19, many business owners seeking a loan would visit a bank in person and their  application would be processed manually. During shelter in place, this was no longer possible\u2014making it imperative for banks to embark on their own digital transformation journeys practically overnight. <\/p>\n\n\n\n

\u201cThe main questions we got from our customers were, how can we continue business as usual while we\u2019re all working from home? How can we accommodate the changing needs of our customers in a virtual operating model?\u201d said Sean Desmond, Chief Customer Success Officer at nCino. \u201cWe\u2019re a cloud-based company based in Wilmington, North Carolina. We\u2019ve been through a number of hurricanes, meaning we\u2019re well set up for disaster recovery\u2014and so are our customers. We enable banks and credit unions to be flexible.\u201d<\/p>\n\n\n\n

nCino\u2019s Bank Operating System<\/a>\u00ae<\/strong> leverages the scalability and flexibility of the Salesforce Platform to knock down silos within a bank\u2019s existing operating system, replacing them with a unified solution for onboarding, lending and account opening, and more\u2014enabling them to connect with customers on one platform. At the onset of the pandemic, nCino realized that their existing end-to-end Small Business Solution could be augmented to empower banks and credit unions to handle the influx in PPP loan applications, so soon after the CARES Act was launched, nCino launched their PPP workflow, making it possible for lenders to simplify the processes associated with these government-backed loans by guiding them through credit and eligibility decisions. <\/p>\n\n\n\n

\u201cWhen the government announced the lending program was coming and when the funding actually started, it was chaotic. People were applying for those loans around the clock until the money drained out. It was our goal to route as many of those applications through nCino as possible, because we felt strongly that we had the best customer-centric, streamlined experience,\u201d said Desmond. \u201cUltimately, our customers processed over 350,000 applications during the PPP loan period, amounting to more than $50 billion in total funding that they were able to route to their customers. It was an incredibly proud moment for nCino to have participated.\u201d<\/p>\n\n\n\n

Providing Peace of Mind for Remote Workforces<\/h2>\n\n\n\n

OwnBackup<\/a>\u2014an ISV partner since 2015\u2014has made a name for itself as a backup and disaster recovery system for customers across industries, providing automated daily backups, compare and restore for disaster recovery, sandbox seeding and replication, GDPR compliance, and secure key management. They\u2019re committed to keeping their customers\u2019 operations running around the clock with enterprise-grade, set-it-and-forget-it monitoring and recovery\u2014both during the COVID-19 pandemic and over the long term. <\/p>\n\n\n\n

At the beginning of the pandemic, OwnBackup\u2019s solution on Salesforce AppExchange<\/a>\u2014the world\u2019s leading enterprise cloud marketplace\u2014was added to the AppExchange COVID-19 Resources for Businesses<\/a>\u2014a resource page that connects customers to partner solutions tailored to help them navigate business decisions during this difficult time.<\/p>\n\n\n

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Open Image Modal<\/span>\"Sam<\/a>
Sam Gutman, OwnBackup CEO<\/figcaption><\/figure><\/div>\n
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