{"id":42391,"date":"2020-11-09T09:35:42","date_gmt":"2020-11-09T17:35:42","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=42391"},"modified":"2024-09-16T14:44:21","modified_gmt":"2024-09-16T21:44:21","slug":"deliver-service-anytime-anywhere-via-visual-remote-assistance","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/deliver-service-anytime-anywhere-via-visual-remote-assistance\/","title":{"rendered":"Deliver Service Anytime, Anywhere Via Visual Remote Assistance"},"content":{"rendered":"\n<p>No matter what\u2019s happening in the world, customers still need service. Internet connections still go down, homes still need refrigerators, and washing machines still require maintenance. Customers still want fast and complete service the first time.<\/p>\n\n\n\n<p>Along with best practices, the right technology mitigates today\u2019s safety concerns surrounding in-person service. That\u2019s where&nbsp;visual remote assistance comes in, to help customers get the service they need, while prioritizing safety and maximizing experiences for both customers and employees.<\/p>\n\n\n\n<p>Salesforce\u2019s\u00a0<a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/visual-remote-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visual Remote Assistant<\/a>\u00a0empowers field service teams to meet the challenges in today\u2019s environment, and diagnose problems remotely. Salesforce VP Eric Jacobson has a story on the topic on our blog. Read the full story <a href=\"https:\/\/www.salesforce.com\/blog\/remote-virtual-assistance-service\/\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>No matter what\u2019s happening in the world, customers still need service. Internet connections still go down, homes still need refrigerators, and washing machines still require maintenance. Customers still want fast and complete service the first time. Along with best practices, the right technology mitigates today\u2019s safety concerns surrounding in-person service. That\u2019s where&nbsp;visual remote assistance comes [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":42389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1913],"sf_topic":[1904,2068,1763],"sf_product":[1772,2363],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-42391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-reopen-safely","sf_topic-reopen-safely","sf_topic-customer-360","sf_topic-innovation","sf_product-agentforce-service","sf_product-customer-360","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliver Service Anytime, Anywhere Via Visual Remote Assistance - Salesforce<\/title>\n<meta name=\"description\" content=\"No matter what\u2019s happening in the world, customers still need service. Internet connections still go down, homes still need refrigerators, and washing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/deliver-service-anytime-anywhere-via-visual-remote-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deliver Service Anytime, Anywhere Via Visual Remote Assistance\" \/>\n<meta property=\"og:description\" content=\"No matter what\u2019s happening in the world, customers still need service. 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