{"id":42574,"date":"2020-11-19T06:00:00","date_gmt":"2020-11-19T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=42574"},"modified":"2020-11-18T16:08:23","modified_gmt":"2020-11-19T00:08:23","slug":"university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/","title":{"rendered":"University of St. Thomas\u2019 Comprehensive Approach to Keeping Students Safe and Connected"},"content":{"rendered":"\n<p>In a time of virtual learning and social distancing, it might be surprising to learn that many students say they feel more connected to their campus community than before.&nbsp;<\/p>\n\n\n\n<p>The <a href=\"http:\/\/salesforce.org\/higher-education-research-trends\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce.org Global Higher Education Research Snapshot<\/a>, released today, found that even during these times, when many campuses are empty and classrooms are often conducted via videoconferencing, a higher percentage of students around the world say they feel more connected to advisors (31%), faculty members (32%), and fellow students (34%) than those who say they feel less connected (21%, 20%, and 25%, respectively).<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"42612-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=800\" alt=\"The Salesforce Global Higher Education Research Snapshot is released today and available from Salesforce.org\" class=\"wp-image-42612\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png 800w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=290&amp;h=193 290w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><figcaption><em>The Salesforce Global Higher Education Research Snapshot is released today and available to <a href=\"https:\/\/www.salesforce.org\/higher-education-research-trends\" target=\"_blank\" rel=\"noreferrer noopener\">view here<\/a><\/em><\/figcaption><\/figure><\/div>\n<div id=\"42612-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=800\" alt=\"The Salesforce Global Higher Education Research Snapshot is released today and available from Salesforce.org\" class=\"wp-image-42612\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png 800w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=290&amp;h=193 290w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>The Salesforce Global Higher Education Research Snapshot is released today and available to <a href=\"https:\/\/www.salesforce.org\/higher-education-research-trends\" target=\"_blank\" rel=\"noreferrer noopener\">view here<\/a><\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Fostering connection for students during a time of social distancing has been a priority for many educational institutions as they work to support students in this new <a href=\"https:\/\/www.salesforce.com\/form\/sfdo\/edu\/supporting-learners-everywhere\/\" target=\"_blank\" rel=\"noreferrer noopener\">learn-from-anywhere world<\/a>.&nbsp;<\/p>\n\n\n\n<p>When the pandemic hit, <a href=\"https:\/\/www.salesforce.org\/blog\/open-source-app-transformed-university-operations\/\" target=\"_blank\" rel=\"noreferrer noopener\">University of St. Thomas<\/a> recognized the urgency of keeping students connected with academic advising, disability resources, and tutoring services to foster community. They quickly created a new system for advising scheduling and ramped up their communications to keep students informed, connected, and safe, both during a period of all-virtual learning and as they reopened campus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Communications to support holistic wellbeing<\/h2>\n\n\n\n<p>According to the <a href=\"http:\/\/salesforce.org\/higher-education-research-trends\" target=\"_blank\" rel=\"noreferrer noopener\">Global Higher Education Research Snapshot<\/a>, 75% of students would like to receive pandemic-related communications on a weekly basis or more often from their institution.<\/p>\n\n\n\n<p>Under communication was not an option for St. Thomas. In mid-March, the university jumped into action with a pandemic response plan that included regular personalized communications to keep students apprised of their plans and provide support resources.\u00a0<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"42614-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"524\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-42614\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png 794w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=300&amp;h=198 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=768&amp;h=507 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=264&amp;h=174 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=500&amp;h=330 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=678&amp;h=447 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=150&amp;h=99 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=292&amp;h=193 292w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/a><\/figure>\n<div id=\"42614-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"524\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-42614\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png 794w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=300&amp;h=198 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=768&amp;h=507 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=264&amp;h=174 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=500&amp;h=330 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=678&amp;h=447 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=150&amp;h=99 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/EDU-Connection.png?w=292&amp;h=193 292w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>After the university decided to go remote, they sent more than 4,400 messages to students from March 16 to June 15. With many students transitioning from regular human contact to no human contact and a lack of natural support that comes from being on a college campus, this outreach was intended to engage students and let them know that St. Thomas still cared for their well-being as part of the community.<\/p>\n\n\n\n<p>When it resumed in-person classes in the fall, St. Thomas needed to ensure its students understood the importance of following new protocols such as wearing face coverings and social distancing. St. Thomas students were asked to sign a \u201cCommon Good Commitment\u201d via a tailored campaign powered by <a rel=\"noreferrer noopener\" href=\"https:\/\/www.salesforce.org\/highered\/marketing\/\" target=\"_blank\">Marketing Cloud<\/a>. In order to keep track of the commitments and ensure full completion of the forms, data was fed into Salesforce and automated reminders were sent using Marketing Cloud to those who had not signed the commitment.\u00a0<\/p>\n\n\n\n<p>University of St. Thomas also continued to keep in touch with students via text message, leveraging a <a rel=\"noreferrer noopener\" href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3000000B4DyvEAF\" target=\"_blank\">Mercury SMS<\/a> integration so any responses would feed directly back to the student contact record in Salesforce. Getting student buy-in on the Common Good Commitment ensured that all students recognized their role in the campus preparedness plan.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><span class=\"js-twitter-inline\">Being proactive in our efforts to control COVID-19 on campus meant that we needed a strong contact tracing process&#8230;[Salesforce] became the solution<\/span><\/p><cite>Ryan Blake, University of St Thomas&#8217; CRM Director<\/cite><\/blockquote>\n\n\n\n<p>University of St. Thomas also focused on proactive control of COVID-19 on campus by implementing a contact tracing system.<\/p>\n\n\n\n<p>\u201cThe holistic well-being of students was top of mind as St. Thomas reopened. Being proactive in our efforts to control COVID-19 on campus meant that we needed a strong contact tracing process. While Salesforce was not a part of the initial conversation, it became the solution,\u201d said Ryan Blake, University of St. Thomas\u2019 CRM Director.<\/p>\n\n\n\n<p>Within four days, Blake and his team developed an integrated contact tracing application on Salesforce, exchanging frequent communication with students through email and SMS. They deployed the application immediately and had 29 contact tracers up and running on the platform.&nbsp;<\/p>\n\n\n\n<p>While none of the 29 contact tracers had any Salesforce case management experience, screen flows and guided processes in Salesforce minimized the learning curve and allowed for an efficient contact tracing system off the bat. The team sent daily text messages to check in on students in isolation and quarantine and to provide helpful resources ranging from mental health services to financial aid information.&nbsp;<\/p>\n\n\n\n<p>While 30% of student global respondents in the <a rel=\"noreferrer noopener\" href=\"http:\/\/salesforce.org\/higher-education-research-trends\" target=\"_blank\">Salesforce.org higher education research<\/a> reported that they don\u2019t feel safe returning to campus,<strong> <\/strong>St. Thomas\u2019 immediate action plan helped to support holistic wellbeing while also building trust across the institution during uncertain times.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fostering virtual connection<\/h2>\n\n\n\n<p>The new Salesforce.org higher education research found that <strong>a third of students identified virtual advising as extremely useful during the pandemic<\/strong>. In order to keep up advising services through the pandemic, University of St. Thomas created an advising scheduling system that integrates staff\u2019s calendars, Zoom, and Salesforce.&nbsp;<\/p>\n\n\n\n<p>In Salesforce, they created personalized links for integrated scheduling, allowing students to schedule appointments without filling out forms or requiring a login. St. Thomas\u2019 communications team conducted a mass outreach campaign to their campus community using Marketing Cloud. This allowed students to receive communications about advising services on a personal level, while quickly getting the message out at scale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>When COVID hit, because we had some level of digital maturity, we were able to leverage and extend our existing tools to accomplish new tasks and goals on the Salesforce platform. Our time to innovate was significantly less because we already had the tools in our environment.&#8221;<\/p><cite>Ryan Blake, University of St Thomas&#8217; CRM Director<\/cite><\/blockquote>\n\n\n\n<p>In addition to connecting with advisors, students are relying on online communities to stay connected during this time. The new Salesforce.org higher education research found that 30% of students say online communities make them feel more connected to other students, and 29% say they help them feel more connected with school instructors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resilience through digital transformation<\/h2>\n\n\n\n<p>University of St. Thomas\u2019 efforts in supporting students throughout the pandemic was supported by their existing digital infrastructure.\u00a0<\/p>\n\n\n\n<p>\u201cWhen COVID hit, because we had some level of digital maturity, we were able to leverage and extend our existing tools to accomplish new tasks and goals on the Salesforce platform.&nbsp; Our time to innovate was significantly less because we already had the tools in our environment,\u201d Blake shared.&nbsp;&nbsp;<\/p>\n\n\n\n<p>With a robust digital toolkit, all powered by Salesforce, University of St. Thomas was able to pivot quickly and drive impact in less time all while keeping students safe and connected.&nbsp;<\/p>\n\n\n\n<p><strong><em>Learn more about the latest trends in higher education in the <\/em><\/strong><a href=\"http:\/\/salesforce.org\/higher-education-research-trends\" target=\"_blank\" rel=\"noreferrer noopener\"><em><strong>Salesforce.org Global Higher Education Research Snapshot<\/strong><\/em><\/a><strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a time of virtual learning and social distancing, it might be surprising to learn that many students say they feel more connected to their campus community than before.&nbsp; The Salesforce.org Global Higher Education Research Snapshot, released today, found that even during these times, when many campuses are empty and classrooms are often conducted via [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":42624,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1913,1912],"sf_topic":[1904,1726,2249],"sf_product":[],"sf_industry":[1781],"sf_role":[],"sf_multimedia_asset":[2052],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[1935],"class_list":["post-42574","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-reopen-safely","sf_theme-digital-transformation","sf_topic-reopen-safely","sf_topic-digital-transformation","sf_topic-the-new-normal","sf_industry-education","sf_multimedia_asset-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>University of St. Thomas\u2019 Comprehensive Approach to Keeping Students Safe and Connected - Salesforce<\/title>\n<meta name=\"description\" content=\"In a time of virtual learning and social distancing, it might be surprising to learn that many students say they feel more connected to their campus\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"University of St. Thomas\u2019 Comprehensive Approach to Keeping Students Safe and Connected\" \/>\n<meta property=\"og:description\" content=\"In a time of virtual learning and social distancing, it might be surprising to learn that many students say they feel more connected to their campus\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-19T14:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=800\" \/>\n<meta name=\"author\" content=\"Nathalie Mainland\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nathalie Mainland\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/368a361b348e02f54351646633608d11\"}],\"headline\":\"University of St. Thomas\u2019 Comprehensive Approach to Keeping Students Safe and Connected\",\"datePublished\":\"2020-11-19T14:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\"},\"wordCount\":1072,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/eduhub-featureimage-800x533-110220-v2.png?w=800\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/university-of-st-thomas-comprehensive-approach-to-keeping-students-safe-and-connected\/\",\"name\":\"University of St. Thomas\u2019 Comprehensive Approach to Keeping Students Safe and Connected - 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