{"id":42677,"date":"2020-11-20T08:17:56","date_gmt":"2020-11-20T16:17:56","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=42677"},"modified":"2021-09-02T10:53:04","modified_gmt":"2021-09-02T17:53:04","slug":"student-success-hub-operationalizing-equity-through-holistic-student-support","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/","title":{"rendered":"&#8216;Student Success Hub&#8217; Drives Equity Through Holistic Student Support"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/C8GdJj6CHLu7zgQuQa6g3z.jpg\"  data-uuid=\"C8GdJj6CHLu7zgQuQa6g3z\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><figcaption><em>Hear directly from the students and staff at OUSD.<\/em><\/figcaption><\/figure>\n\n\n\n<p><em>Editor&#8217;s Note \u2014 September 1, 2021: Salesforce.org continues to innovate to help support today&#8217;s challenges facing educators, families, and students. Since launching <\/em><a href=\"https:\/\/www.salesforce.org\/k-12-education\/student-success-hub\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Student Success Hub<\/em><\/a><em> last fall, the team has built new tools that position Salesforce technology to meet the needs of educators in today\u2019s environment, including a fully customizable student snapshot to give support staff flexibility and gain a 360-degree view of each student. Schools and districts can also use the <\/em><a href=\"https:\/\/www.salesforce.org\/wp-content\/uploads\/2021\/06\/edu-solution-brief-program-management-module-k12-062521-v1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Program Management Module<\/em><\/a><em> alongside Student Success Hub to easily connect, organize, and scale their programs and services designed to support the whole student. Learn more about the latest innovations <\/em><a href=\"https:\/\/www.salesforce.com\/form\/sfdo\/edu\/student-success-hub-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p><em>To celebrate this back-to-school season, we\u2019re re-visiting one of our favorite stories of educators working to deliver holistic student support.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>The old African proverb says, \u201cit takes a village to raise a child.\u201d Likewise, for the Salesforce.org <a rel=\"noreferrer noopener\" href=\"https:\/\/www.salesforce.org\/k-12-education\/\" target=\"_blank\">Education Cloud for K-12<\/a> team and its pilot partner the Oakland Unified School District (OUSD), educating a child takes an entire community. That\u2019s the philosophy behind OUSD\u2019s community schools model. At Salesforce we believe we can apply technology to help K-12 schools and districts connect students with the services they need to thrive \u2013 from food and mental health to devices, tutoring and much more.<\/p>\n\n\n\n<p>OUSD, like most school systems, looks closely at the A-B-Cs\u2014attendance, behavior, and class performance \u2014 as indicators for how students are developing and tracking towards graduation. Measuring and evaluating these key indicators often goes beyond just classroom instruction. As a result, OUSD connects students to a range of services and opportunities designed to ensure they are caring, competent, fully-informed, critical thinkers who are prepared for college, career, and community success.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote js-twitter-blockquote is-layout-flow wp-block-quote-is-layout-flow\"><p>What\u2019s important is that we\u2019re getting the right services to the right students at the right time to operationalize equity. <\/p><cite>Dr. Kyla Johnson-Trammell, OUSD Superintendent<\/cite><\/blockquote>\n<div class=\"pull-blockquote-social-icons\"><span class=\"pull-blockquote-share\">Share:<\/span><a\n\t\t\t\t\tclass=\"pull-blockquote-twitter\"\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/post?text=What%E2%80%99s+important+is+that+we%E2%80%99re+getting+the+right+services+to+the+right+students+at+the+right+time+to+operationalize+equity.&#038;url=https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/&#038;via=SalesforceNews\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" class=\"social-nav__twitter\" fill=\"none\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\"><\/path><\/svg>\n<\/a><\/div>\n\n\n<p>Connecting students with the services to fill these needs can prove difficult, especially in an environment turned upside-down by COVID-19. Referral forms get lost, paperwork falls through the cracks, and relying on students to get parent-signed documents created unique challenges. The district needed a solution to connect a student\u2019s needs from referral to service \u2014 efficiently and effectively, prior to and especially during a pandemic.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-scaling-change-through-technology\">Scaling change through technology<\/h2>\n\n\n\n<p>As a <a href=\"https:\/\/www.salesforce.org\/stories\/oakland-unified-school-district\/\">longtime partner<\/a> to the Oakland community and OUSD, and with a similar organization-wide mission to drive equality through education, Salesforce started meeting with K-12 leaders to work through solutions for challenges so many districts face.<\/p>\n\n\n\n<p>\u201cThe challenge of connecting different programs and resources to help students succeed posed to us by OUSD was not unique,\u201d says Helen Hwang, Vice President of K-12 &amp; Community College Industry Solutions, Salesforce.org. \u201cWe thought about how we could leverage Salesforce technology to provide a solution for OUSD as well as for other schools and districts across the country.\u201d&nbsp;<\/p>\n\n\n\n<p>\u201cHearing the superintendent\u2019s goal to operationalize equity hit home for our team and really outlined the opportunity for our technology,\u201d says Germ\u00e1n Freiwald, K-12 Industry Solutions Director, Salesforce.org. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote js-twitter-blockquote is-layout-flow wp-block-quote-is-layout-flow\"><p>I\u2019m in this role at Salesforce because I believe education is how we can get to equality and technology is how we can scale change.<\/p><cite>Germ\u00e1n Freiwald, K-12 Industry Solutions Director, Salesforce.org<\/cite><\/blockquote>\n<div class=\"pull-blockquote-social-icons\"><span class=\"pull-blockquote-share\">Share:<\/span><a\n\t\t\t\t\tclass=\"pull-blockquote-twitter\"\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/post?text=I%E2%80%99m+in+this+role+at+Salesforce+because+I+believe+education+is+how+we+can+get+to+equality+and+technology+is+how+we+can+scale+change.&#038;url=https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/&#038;via=SalesforceNews\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" class=\"social-nav__twitter\" fill=\"none\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\"><\/path><\/svg>\n<\/a><\/div>\n\n\n<p>The Salesforce product team found that student success plans, referral forms, alerts, and more were mostly analog or housed in disparate systems. They all needed to be accessible in one secure, collaborative space online.<\/p>\n\n\n\n<p>\u201cWe also looked at the core issues: where are students struggling, what are the needs, how are those needs being identified,\u201d says Hwang. \u201cNext, we had to signify when an intervention is needed, alert the rest of the student support team, make sure there is follow through, and ultimately, confirm the need is resolved and an outcome is achieved.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-adding-student-success-hub-to-salesforce-org-s-education-cloud-for-k-12\">Adding Student Success Hub to Salesforce.org\u2019s Education Cloud for K-12<\/h2>\n\n\n\n<p>After months of conversations and onsite learning with OUSD teachers, administrators and community school managers, Salesforce developed a student support solution for the district built on <a href=\"https:\/\/www.salesforce.org\/k-12-education\/\">Education for K-12 Cloud<\/a>, which provided a foundation to unite teachers, parents, students, and staff to streamline the personalized support each child needs.&nbsp;<\/p>\n\n\n\n<p>Working hand in hand with OUSD and other school leaders helped inform Salesforce.org\u2019s own product development for <a href=\"https:\/\/www.salesforce.org\/k-12-education\/student-success-hub\/\">Student Success Hub<\/a> \u2014 a purpose-built solution designed to help student support staff like counselors, behavior specialists, and social workers connect students to essential services that can help them succeed in school and in life. Salesforce believes Student Success Hub features the right components and groundwork to deliver holistic student support from anywhere and \u2013 as Superintendent Dr. Johnson-Trammell puts it \u2013 operationalize equity.<\/p>\n\n\n\n<p>Student Success Hub helps schools support the whole student, visualize progress, intervene collaboratively, and measure key outcomes. Being able to access alerts from anywhere and securely collaborate among all stakeholders allows for quicker response times, meaning faster access to resources for students.<\/p>\n\n\n\n<p>Salesforce believes digital efficiency from all its products results in more time for human connectivity and problem-solving. In this case, Student Success Hub provides staff with all the information they need to ensure a student is supported, allowing them to focus on what really matters to drive student success.<\/p>\n\n\n\n<p>Jaymie Lollie, a Community School Manager at Frick Impact Academy (OUSD), adds that Salesforce technology can be a game-changer for schools with tight budgets and big expectations.&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>When asked to do more with less, having a product that helps us leverage and maximize limited resources is exciting and necessary. It allows us to not only work smarter, but provide meaningful feedback that every staff member needs to support our students and families effectively and efficiently.<\/p><cite>Jaymie Lollie, Community School Manager, Frick Impact Academy, OUSD<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-student-success-hub-customizable-collaborative-and-flexible\">Student Success Hub: Customizable, collaborative and flexible<\/h2>\n\n\n\n<p>Student Success Hub provides a detailed, holistic view of each student. In a single snapshot, support teams can see a student\u2019s needs and progress \u2014helping to visualize where they are in their educational journey. Housing all interactions, services provided and data from those A-B-C indicators in one centralized location, helps schools and districts best impact student success.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3477\" height=\"1890\" alt=\"360 Profile Student Success Hub\" class=\"wp-block-jetpack-slideshow_image wp-image-42680\" data-id=\"42680\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png 3477w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=300&amp;h=163 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=768&amp;h=417 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=1024&amp;h=557 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=1536&amp;h=835 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=2048&amp;h=1113 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=264&amp;h=144 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=500&amp;h=272 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=678&amp;h=369 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=150&amp;h=82 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=355&amp;h=193 355w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/360-Profile-01-3-1.png?w=1218&amp;h=662 1218w\" sizes=\"(max-width: 3477px) 100vw, 3477px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Student Success Hub 360 profile<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1622\" height=\"3158\" alt=\"Alerts Student Success Hub\" class=\"wp-block-jetpack-slideshow_image wp-image-42681\" data-id=\"42681\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png 1622w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=154&amp;h=300 154w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=768&amp;h=1495 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=526&amp;h=1024 526w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=789&amp;h=1536 789w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=1052&amp;h=2048 1052w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=136&amp;h=264 136w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=187&amp;h=365 187w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=678&amp;h=1320 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=77&amp;h=150 77w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=99&amp;h=193 99w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Alerts-Final-1.png?w=1218&amp;h=2371 1218w\" sizes=\"(max-width: 1622px) 100vw, 1622px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Alerts &#8211; Student Success Hub<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1076\" alt=\"Case Management\" class=\"wp-block-jetpack-slideshow_image wp-image-42683\" data-id=\"42683\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=768&amp;h=430 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=1024&amp;h=574 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=1536&amp;h=861 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=500&amp;h=280 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=678&amp;h=380 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=344&amp;h=193 344w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Case-Management-2-1.png?w=1218&amp;h=683 1218w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Case Management &#8211; Student Success Hub<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1919\" height=\"1070\" alt=\"Customizable Reports &amp; Dashboards\" class=\"wp-block-jetpack-slideshow_image wp-image-42679\" data-id=\"42679\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png 1919w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=768&amp;h=428 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=1024&amp;h=571 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=1536&amp;h=856 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=500&amp;h=279 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=678&amp;h=378 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=346&amp;h=193 346w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Customizable-Reports-and-Dashboards-1.png?w=1218&amp;h=679 1218w\" sizes=\"(max-width: 1919px) 100vw, 1919px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Customizable reports and downloads<\/figcaption><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p>Putting the concept of education-takes-a-community into practice, Student Success Hub allows for the individuals who support a student to work smarter and faster, together. As Germ\u00e1n Freiwald, K-12 Industry Solutions Director, Salesforce.org explains, students aren\u2019t one-dimensional. They have complex stories and needs. \u201cThey might be facing housing insecurity while also coping with a learning disability and other issues. Approaching that in a multifactorial way, you need to coordinate several interventions simultaneously.\u201d<br><br>Thus, the student support teams are more effective when they are working in close collaboration, rather than independent of each other. But not every school community has the same needs and available resources. \u201cWe needed the solution to be flexible in order to truly operationalize equity. It has to provide the same value for a private school with 400 students as it does an entire school district with 20,000 students,\u201d says Freiwald.<\/p>\n\n\n\n<p>Each student has different skills, knowledge and abilities, so the educational journey must be personalized so that they all have the best chance to succeed. Student Success Hub allows for this personalization and the flexibility to fit each school or district and the resources available to students. \u201cEvery school has some form of a student success plan tied to desired outcomes,\u201d says Ashley Brown, Product Manager for K-12 Student Success, Salesforce.org. \u201cHowever, the content, the programs, the resources and the operations in which a district functions are all going to vary. So, our solution allows for customization.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-put-to-the-test-with-the-covid-19-pandemic-and-transition-to-remote-learning\">Put to the test with the COVID-19 pandemic and transition to remote learning<\/h2>\n\n\n\n<p>Amidst Salesforce\u2019s work with OUSD, a challenge no one anticipated was introduced\u2014the COVID-19 pandemic.<\/p>\n\n\n\n<p>\u201cThe pandemic simply revealed and exacerbated all the inequities facing school districts,\u201d said Curtiss Sarikey, OUSD Chief of Staff. \u201cIt&#8217;s exposed the digital divide and access to technology in a way we&#8217;ve never seen before, not just in Oakland, but across the country.\u201d<\/p>\n\n\n\n<p>The pandemic left communities around the world with job losses, increased poverty, struggling local businesses and taxed resource centers. The education system immediately felt the impact as equity gaps became wider and students faced even greater challenges outside the classroom, increasing the need for access to even more resources.&nbsp;&nbsp;<\/p>\n\n\n\n<p>As classrooms went digital, the rest of the support system had to as well. Interconnectivity, alerts and access to resources had to extend much further beyond the four walls of a school building to ensure students remained healthy and mentally supported, and stayed on track academically. With some schools going to remote learning models and the school day looking much different than ever before, school districts had to completely change how they supported each student holistically.<\/p>\n\n\n\n<p>\u201cWhere students got their meals, their healthcare, how they received mentoring and tutoring support, all that and more changed almost overnight,\u201d says Hwang. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote js-twitter-blockquote is-layout-flow wp-block-quote-is-layout-flow\"><p>The world went digital and we needed to adapt our product to help schools navigate the challenges presented.&nbsp;<\/p><cite>Helen Hwang, Vice President of K-12 &amp; Community College Industry Solutions, Salesforce.org<\/cite><\/blockquote>\n<div class=\"pull-blockquote-social-icons\"><span class=\"pull-blockquote-share\">Share:<\/span><a\n\t\t\t\t\tclass=\"pull-blockquote-twitter\"\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/post?text=The+world+went+digital+and+we+needed+to+adapt+our+product+to+help+schools+navigate+the+challenges+presented.%26nbsp%3B&#038;url=https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/&#038;via=SalesforceNews\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" class=\"social-nav__twitter\" fill=\"none\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\"><\/path><\/svg>\n<\/a><\/div>\n\n\n<p><a href=\"https:\/\/www.salesforce.org\/k-12-education\/student-success-hub\/\">Education Cloud for K-12 and Student Success Hub\u2019s<\/a> cloud-based platforms allow for a smooth transition to supporting students in a digital world. Stakeholders can access an alert, update a student success plan and more, from anywhere.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Though put to the test due to the pandemic and transition to remote learning, Salesforce and OUSD immediately realized the benefits Salesforce\u2019s technology had in delivering holistic student support. When COVID-19 hit, OUSD was able to leverage the Salesforce platform to ensure students continued receiving services \u2014 even during school closures.&nbsp;<\/p>\n\n\n\n<p>Likewise, Madera Unified School District, based in central California, which deployed an early release of Student Success Hub, immediately realized the benefits of Salesforce technology, including the flexibility it offers. \u201cSalesforce provided the base-line functionality and we then could customize it to do what we knew we needed to do here at Madera Unified,\u201d says Babatunde Ilori, Executive Director of Accountability &amp; Communications at Madera Unified. &#8221;We now have the tools to better coordinate equitable student support and ensure we are connecting students with the services they need to be successful in school and in life.\u201d<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"42684-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"507\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1024\" alt=\"Madera students remote learning\" class=\"wp-image-42684\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg 3800w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=300&amp;h=149 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=768&amp;h=381 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1024&amp;h=507 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1536&amp;h=761 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=2048&amp;h=1015 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=264&amp;h=131 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=500&amp;h=248 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=678&amp;h=336 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=150&amp;h=74 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=389&amp;h=193 389w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1218&amp;h=604 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Students participate in remote learning at Madera Unified<\/em><\/figcaption><\/figure><\/div>\n<div id=\"42684-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"3800\" height=\"1883\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1024\" alt=\"Madera students remote learning\" class=\"wp-image-42684\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg 3800w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=300&amp;h=149 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=768&amp;h=381 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1024&amp;h=507 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1536&amp;h=761 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=2048&amp;h=1015 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=264&amp;h=131 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=500&amp;h=248 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=678&amp;h=336 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=150&amp;h=74 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=389&amp;h=193 389w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/Madera-USD-Remote-Learning-1.jpg?w=1218&amp;h=604 1218w\" sizes=\"auto, (max-width: 3800px) 100vw, 3800px\" \/><figcaption><em>Students participate in remote learning at Madera Unified<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-staying-flexible-now-and-innovating-for-the-future\">Staying flexible now and innovating for the future<\/h2>\n\n\n\n<p>This year it was COVID-19 that exacerbated all the issues already present in the education system. Next year, and in the coming years, the world will face unforeseen challenges that will have an impact on students.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWe will continue to work directly with school districts, continue to learn, and continue to evolve Student Success Hub to help lead to the best student outcomes,\u201d says Freiwald. \u201cListening and learning are how we can innovate and find creative ways to solve current and future problems in the education system to operationalize equity.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p><em>To learn more about Student Success Hub, watch the <\/em><a href=\"https:\/\/www.salesforce.com\/form\/sfdo\/edu\/student-success-hub-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>demo<\/em><\/a><em> and <\/em><a href=\"https:\/\/www.salesforce.com\/form\/sfdo\/edu\/crisis-opportunity-districts-rebuild\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>webinar<\/em><\/a><em>.\u00a0<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor&#8217;s Note \u2014 September 1, 2021: Salesforce.org continues to innovate to help support today&#8217;s challenges facing educators, families, and students. Since launching Student Success Hub last fall, the team has built new tools that position Salesforce technology to meet the needs of educators in today\u2019s environment, including a fully customizable student snapshot to give support [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":42685,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[1914],"sf_topic":[2068,1766,1733],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[1951],"class_list":["post-42677","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-business-as-a-platform-for-change","sf_topic-customer-360","sf_topic-equality","sf_topic-stakeholder-capitalism","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>&#039;Student Success Hub&#039; Drives Equity Through Holistic Student Support - Salesforce<\/title>\n<meta name=\"description\" content=\"https:\/\/play.vidyard.com\/C8GdJj6CHLu7zgQuQa6g3z Hear directly from the students and staff at OUSD. 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