{"id":42716,"date":"2020-11-23T10:02:02","date_gmt":"2020-11-23T18:02:02","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=42716"},"modified":"2021-04-05T13:47:05","modified_gmt":"2021-04-05T20:47:05","slug":"salesforce-executives-predict-the-future-of-work-in-2021-and-beyond","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-executives-predict-the-future-of-work-in-2021-and-beyond\/","title":{"rendered":"Salesforce Executives Predict the Future of Work in 2021 and Beyond"},"content":{"rendered":"\n

No one could\u2019ve predicted the challenges of 2020, and with a new year, comes a new set of challenges. Will a vaccine change the way we\u2019ve learned to live and work? Will companies return to in-person work? And, will customers feel comfortable stepping into your store? <\/p>\n\n\n\n

While there will always be unknowns, Salesforce executives believe there are important scenarios and technologies businesses must plan for in their approach to the new year. <\/p>\n\n\n\n

For example, companies will need to embrace flexibility in their return to work strategies, while continuing to deliver the digital-first experiences customers and employees expect. <\/p>\n\n\n\n

Access to data and AI tools like bots will help companies create a surprisingly human touch to deliver new levels of customer experience. <\/p>\n\n\n\n

And in 2021, customers will increasingly demand companies to deliver demonstrable positive impact on the communities they serve. <\/p>\n\n\n\n

Read on for Salesforce leaders\u2019 predictions for 2021.<\/p>\n\n\n\n

The evolution of work-from-anywhere <\/strong> <\/h2>\n\n\n\n

The work from anywhere model is here to stay, but that doesn\u2019t mean we\u2019ll be working from home forever. 2021 will welcome a new hybrid model that combines remote work and in-office experiences in a way that unlocks even greater flexibility.<\/p>\n\n\n\n

Unlocking untethered talent \u2014 <\/strong>This year has shown us the power of flexibility. The work from anywhere model has not only helped our colleagues stay happy and well during this difficult time, it\u2019s also unlocked exciting new productivity and growth across our workforce. As remote work continues in 2021, employers have an opportunity to transcend traditional boundaries and tap into new pools of talent. We anticipate that more companies will turn to an all-digital talent strategy to build a more dynamic and inclusive workforce \u2013 broadening their search beyond urban centers and welcoming talent from new communities and geographies. – Brent Hyder, Chief People Officer <\/strong><\/p>\n\n\n\n

Employee Experience and Customer Experience will become inextricably linked \u2014 <\/strong>Customer experience has been the topic du jour for the better part of a decade now, but as we shift to an all-digital, work from anywhere world companies are starting to realize they need to prioritize employees just as much as customers. In fact, according to Forbes<\/a> Insights, companies that succeed at both employee AND customer experience see almost double the revenue growth as those that do not. As a result, processes like onboarding, provisioning devices, wellness, and benefits will see a significantly increased focus in 2021. – Tiffani Bova, Global Growth Evangelist<\/strong><\/p>\n\n\n

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Open Image Modal<\/span>\"Tiffani<\/a>
Tiffani Bova, Global Growth Evangelist<\/em><\/figcaption><\/figure><\/div>\n
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