{"id":43614,"date":"2020-12-23T12:00:52","date_gmt":"2020-12-23T20:00:52","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=43614"},"modified":"2020-12-23T12:02:47","modified_gmt":"2020-12-23T20:02:47","slug":"stories-from-2020-you-might-have-missed","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/stories-from-2020-you-might-have-missed\/","title":{"rendered":"Stories from 2020 You Might Have Missed: AI At Work, The Rise of the CMO, and Addressing Homelessness"},"content":{"rendered":"\n<p>2020 has been an unprecedented year. But in the midst of great challenge and disruption, some stories have shown us how progress can continue, how people will come together, and that technology can positively impact society when it needs it most. What follows are ten unexpected stories of how Salesforce partners, customers and employees have had an impact on their colleagues and communities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-ai-breast-cancer\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>AI at Work: Making Therapeutic Decision-Making for Breast Cancer More Accurate, Affordable and Accessible<\/strong><\/a><\/h4>\n\n\n\n<p>Imagine being a doctor and having a precocious resident permanently by your side, giving you brilliant insight into disease and helping you to identify the best treatment path for your patients.<\/p>\n\n\n\n<p>A team at Salesforce Research believes this scenario is closer to reality than you might think, as a result of a series of exciting developments in AI vision technology and machine learning\u2026<\/p>\n\n\n\n<p>ReceptorNet, developed in collaboration between Salesforce and Dr. David Agus at the Lawrence J. Ellison Institute for Transformative Medicine of USC, is a deep-learning algorithm that can determine hormone-receptor status \u2013 a crucial biomarker for clinicians when deciding on the appropriate treatment path for breast cancer patients \u2014 with excellent sensitivity and specificity numbers.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"43311-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=1024\" alt=\"tissue cell slides\" class=\"wp-image-43311\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"43311-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=1024\" alt=\"tissue cell slides\" class=\"wp-image-43311\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/ai-breast-cancer-social-1200x675-1.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-ai-breast-cancer\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Read on for the story behind ReceptorNet<\/em><\/a><em>.&nbsp;<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. <a rel=\"noreferrer noopener\" href=\"https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/\" target=\"_blank\">Student Success Hub: Operationalizing Equity through Holistic Student Support<\/a><\/h4>\n\n\n\n<p>The old African proverb says, \u201cit takes a village to raise a child.\u201d That\u2019s exactly the philosophy behind Oakland Unified Schools District\u2019s model, which focuses on connecting students to a range of services and opportunities to ensure they are caring, competent, fully-informed, critical thinkers who are prepared for college, career, and community success. But connecting students with the services to fill these needs can be difficult, especially during COVID-19 when referral forms can get lost and paperwork can easily fall through the cracks. The team at OUSD worked with Salesforce.org to apply technology to the problem. The result? A new Student Success Hub to connect the right student to the right support staff at the right time.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"42685-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1024\" alt=\"OUSD students\" class=\"wp-image-42685\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg 1500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Students of Oakland Unified School District<\/em><\/figcaption><\/figure><\/div>\n<div id=\"42685-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1024\" alt=\"OUSD students\" class=\"wp-image-42685\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg 1500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/11\/OUSD-Students-1.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><figcaption><em>Students of Oakland Unified School District<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/student-success-hub-operationalizing-equity-through-holistic-student-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Read on for Oakland\u2019s story<\/em><\/a><em>.&nbsp;<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-research-develops-new-search-engine-to-support-the-fight-against-covid-19\/\">A New Search Engine to Support the Fight Against COVID-19<\/a><\/h4>\n\n\n\n<p>From February to May 2020, the number of scientific papers published on COVID-19 skyrocketed from 29,000 to more than 138,000. As people around the world step up to help, the number will continue to grow exponentially, with projections to swell to more than 1,000,000 by the end of 2020.<\/p>\n\n\n\n<p>That\u2019s good news for the medical community and policymakers working on vaccines and treatments \u2014 but only if they\u2019re able to efficiently search the growing body of research.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-research-develops-new-search-engine-to-support-the-fight-against-covid-19\/\"><em>Read on for how Salesforce Research developed a tool to aid the search.<\/em><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-org-impact-labs-teaming-up-to-address-homelessness\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce.org Impact Labs: Teaming Up to Address Homelessness<\/a><\/h4>\n\n\n\n<p>As San Francisco\u2019s leading service provider to families experiencing homelessness, Hamilton Families depends on technology to help families smoothly navigate the resources available in the Bay Area and help them to get stable. To Andrew Brannegan of Hamilton Families, that technology is falling short.&nbsp;<\/p>\n\n\n\n<p>Bringing together leading engineers, community experts, and governments, Impact Labs developed a solution to better address the challenges service providers face in supporting people experiencing homelessness \u2014 with Salesforce technology as the foundation.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-org-impact-labs-teaming-up-to-address-homelessness\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Read on for the story of Salesforce.org Impact Labs.<\/em><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. <a href=\"https:\/\/www.salesforce.com\/blog\/source-personal-protective-equipment-crisis\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Salesforce Sourced 50M+ Units of PPE in a Moment of Crisis<\/a>*<\/h4>\n\n\n\n<p>You might be asking yourself, \u201cHow does a customer relationship management (CRM) company source 50M units of PPE?\u201d&nbsp;<\/p>\n\n\n\n<p>What started with a phone call transformed into a multinational effort to support frontline organizations around the world \u2014 including hospitals, nursing facilities, fire departments, and underserved communities.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"43662-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"413\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-43662\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg 550w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=257&amp;h=193 257w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/a><figcaption><em>Plane filled with PPE that shipped to support the United Kingdom National Health Service<\/em><\/figcaption><\/figure><\/div>\n<div id=\"43662-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"413\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-43662\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg 550w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/plane-filled-ppe-uk-3.jpg?w=257&amp;h=193 257w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><figcaption><em>Plane filled with PPE that shipped to support the United Kingdom National Health Service<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/www.salesforce.com\/blog\/source-personal-protective-equipment-crisis\/\" target=\"_blank\"><em>Read on for more on Salesforce\u2019s efforts to source PPE.&nbsp;<\/em><\/a><\/p>\n\n\n\n<p><em>*Originally published on the Salesforce Blog&nbsp;<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/the-doctor-will-see-you-now-the-rise-of-the-chief-medical-officer\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Doctor Will See You Now: The Rise of the Chief Medical Officer<\/a><\/h4>\n\n\n\n<p>Why does a doctor need to be in the C-suite of a tech company or any other business outside of the healthcare industry? Fact is, employee wellness is good for business, regardless of a company\u2019s core focus. On top of that, every company has an end user that can be evaluated through the health lens \u2014 from restaurant servers and truck drivers to accountants and architects. Whatever the role, health matters \u2014 especially as health and wellness is on every business\u2019 decision-makers mind as we attempt a return to work in the wake of the COVID-19 pandemic.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/the-doctor-will-see-you-now-the-rise-of-the-chief-medical-officer\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Read on more on the rise of the Chief Medical Officer.<\/em><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-salesforce-infuses-ethics-into-its-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Salesforce Infuses Ethics into its AI<\/a><\/h4>\n\n\n\n<p>\u201cI\u2019m constantly thinking about what the potential intended and unintended consequences are of what we\u2019re developing,\u201d Kathy Baxter explains from her home office in Fremont, California. As Salesforce\u2019s Architect of Ethical Artificial Intelligence Practice, overanalyzing is practically part of Baxter\u2019s job description. Because while AI ranks atop the most promising technologies of the era, there are also plenty of ways it can go wrong.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-salesforce-infuses-ethics-into-its-ai\/\"><em>Read on for how Salesforce infuses ethics into its AI.<\/em><\/a><br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/5\/salesforce-nhs\" target=\"_blank\" rel=\"noreferrer noopener\">Behind the Scenes on the Help NHS Heroes Initiative<\/a><\/h4>\n\n\n\n<p>On Friday, March 20, a social media post that had gone viral overnight. A critical care nurse, Dawn Bilbrough, had made a <a href=\"https:\/\/www.youtube.com\/watch?v=jmSPOSGpAYs&amp;feature=youtu.be\" target=\"_blank\" rel=\"noreferrer noopener\">tearful request <\/a>to the public to stop panic buying.<\/p>\n\n\n\n<p>Bilbrough, who had just completed a grueling 48-hour shift at a York hospital, explained in her video that she had visited a store to pick up basic food items but was confronted by empty shelves. The nurse took to Facebook from the front seat of her car to tell the world: \u201cSo I\u2019ve just come out of the supermarket. There\u2019s no fruit and veg, and I had a little cry in there.\u201d&nbsp;<br>In partnership with <a href=\"https:\/\/helpnhsheroes.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Help NHS Heroes<\/a>, Salesforce rallied together a team of volunteers to develop the Heroes app that connects fresh produce and other essential groceries for NHS hospital staff, while at their place of work.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"43649-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"906\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-43649\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=300&amp;h=272 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=768&amp;h=696 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=264&amp;h=239 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=403&amp;h=365 403w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=678&amp;h=614 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=150&amp;h=136 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=213&amp;h=193 213w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption><em>Nurses at the maternity ward enjoy fresh produce and other groceries Source: Twitter<\/em><\/figcaption><\/figure><\/div>\n<div id=\"43649-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"906\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-43649\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=300&amp;h=272 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=768&amp;h=696 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=264&amp;h=239 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=403&amp;h=365 403w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=678&amp;h=614 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=150&amp;h=136 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/12\/maternity-workers.jpeg?w=213&amp;h=193 213w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption><em>Nurses at the maternity ward enjoy fresh produce and other groceries Source: Twitter<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/inside-salesforces-drive-to-help-the-nhs-heroes\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Read on for more on how one Salesforce team built a solution to support NHS workers.<\/em><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">9. <a rel=\"noreferrer noopener\" href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/4\/salesforce-ai-economist\" target=\"_blank\">Introducing the AI Economist: Why Salesforce Researchers are Applying Machine Learning to Economics<\/a><\/h4>\n\n\n\n<p>Taxes and subsidies are important tools governments use to reduce inequality and redistribute wealth. However, we still haven\u2019t quite figured out how to implement optimal tax policies for a wide range of social objectives, such as the trade-off between equality and productivity. Economic theory cannot fully model the complexities of the real world, and careful real-world experimentation with taxes is almost impossible.<\/p>\n\n\n\n<p>The AI Economist applies reinforcement learning (RL) to tax research for the first time to provide a simulation and data-driven solution to defining optimal taxes for a given socio-economic objective, a model that is 16% more effective than a leading tax framework.&nbsp;<\/p>\n\n\n\n<p><em><a href=\"https:\/\/www.salesforce.com\/news\/stories\/introducing-the-ai-economist-why-salesforce-researchers-are-applying-machine-learning-to-economics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read on for the story behind the project.&nbsp;<\/a><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">10. <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/6\/covid-scenario-planning\" target=\"_blank\" rel=\"noreferrer noopener\">How Companies are Using Scenario Planning to Map the Next Normal<\/a><\/h4>\n\n\n\n<p>Working with a team of experts, leading futurist and Salesforce\u2019s Senior Vice President of Strategic Planning, Peter Schwartz, has created a powerful scenario-planning tool to help leaders respond to these issues. By highlighting the main public health, economic, and sociopolitical dimensions of the current situation and putting them into a framework of critical uncertainties, the tool outlines three broadly applicable scenarios for the next 18\u00ad\u201336 months.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-companies-are-using-scenario-planning-to-map-the-next-normal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>We spoke to Schwartz to find out more.<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2020 has been an unprecedented year. But in the midst of great challenge and disruption, some stories have shown us how progress can continue, how people will come together, and that technology can positively impact society when it needs it most. What follows are ten unexpected stories of how Salesforce partners, customers and employees have [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":43659,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1912,1914],"sf_topic":[1726,1732,1733,2249],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-43614","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-digital-transformation","sf_theme-business-as-a-platform-for-change","sf_topic-digital-transformation","sf_topic-future-of-work","sf_topic-stakeholder-capitalism","sf_topic-the-new-normal","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stories from 2020 You Might Have Missed: AI At Work, The Rise of the CMO, and Addressing Homelessness - Salesforce<\/title>\n<meta name=\"description\" content=\"2020 has been an unprecedented year. 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