{"id":45756,"date":"2021-04-08T04:58:26","date_gmt":"2021-04-08T11:58:26","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=45756"},"modified":"2021-04-08T16:32:57","modified_gmt":"2021-04-08T23:32:57","slug":"vaccine-cloud-enhancements-updates","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/vaccine-cloud-enhancements-updates\/","title":{"rendered":"Built for the Future: Salesforce Enhances Vaccine Cloud to Accelerate Vaccine Scheduling"},"content":{"rendered":"\n<p><strong>Quick Take<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>To meet the upcoming expansion of vaccine eligibility, Salesforce is delivering free updates to current Vaccine Cloud customers with more powerful and scalable scheduling technology<\/li><li>30 million vaccines have been delivered through the Salesforce platform, helping to support organizations around the country and world.&nbsp;<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p><\/p>\n\n\n\n<p>The world\u2019s largest vaccination campaign is well underway, and as the rollout has made clear, paper registration and legacy systems are no match for the scale and speed required for this unprecedented effort.&nbsp;<\/p>\n\n\n\n<p>As public health authorities and healthcare providers manage the rapid expansion in vaccine eligibility for residents, existing scheduling, registration and communications systems are stressed. And with President Biden\u2019s goal to widen U.S. vaccine eligibility to all adults by April 19, it\u2019s more critical than ever for public and private organizations to have a platform in place to manage the coming influx of registrants.<\/p>\n\n\n\n<p>Today, Salesforce is announcing a free upgrade to <a href=\"https:\/\/www.salesforce.com\/products\/vaccine-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vaccine Cloud<\/a> customers to help meet this deadline with more powerful out-of-the-box scheduling capabilities. The new Vaccine Cloud enhancements include faster, more reliable and more equitable ways for people to schedule vaccine appointments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Vaccine appointment scheduling is getting faster and easier<\/strong><\/h2>\n\n\n\n<p>These new capabilities make scheduling appointments faster and easier for residents while also helping organizations handle the increasing scale with a better experience, as residents can more easily register to hold their place in line and be notified when an appointment is ready. It also integrates with any scheduling system in use. Here\u2019s how it works:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Residents can pre-register to receive a vaccine on their own time via a scalable website, which can handle up to millions of visitors per day. This helps eliminate the need to constantly refresh the page to see new appointments or having to wait for hours on the phone, and helps ensure residents won&#8217;t encounter broken webpages or lockouts.<\/li><li>Once eligible, residents are notified to schedule their appointment via the channel of their choice, such as email or SMS. They can make the appointment in just a few minutes, avoiding the need to wait for and time the exact moments when slots are released on the website.&nbsp;<\/li><li>Vaccine Cloud then connects that person to a personalized scheduling process with a one-time use link, which can help ensure equitable access to the system.&nbsp;<\/li><li>When the person clicks the link, the webpage shows where and when appointments are available and holds their place in line until an appointment is booked, helping to ease the appointment scheduling process and reduce wait times. There are no dependencies on vaccine inventory or need to push people to a virtual waiting room if traffic spikes.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1098\" height=\"597\" alt=\"vaccine scheduler\" class=\"wp-block-jetpack-slideshow_image wp-image-45867\" data-id=\"45867\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png 1098w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=300&amp;h=163 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=768&amp;h=418 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=1024&amp;h=557 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=264&amp;h=144 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=500&amp;h=272 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=678&amp;h=369 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=150&amp;h=82 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/uno.png?w=355&amp;h=193 355w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">High volume asynchronous registration page &#8211; webpage that supports large numbers of people accessing<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"716\" alt=\"vaccine scheduler contact info\" class=\"wp-block-jetpack-slideshow_image wp-image-45868\" data-id=\"45868\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png 1100w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=768&amp;h=500 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=1024&amp;h=667 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=678&amp;h=441 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/dos.png?w=297&amp;h=193 297w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Information capture and registration page &#8211; Collect basic information about people to assign them to appointment availability<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"567\" alt=\"vaccine scheduler confirmation\" class=\"wp-block-jetpack-slideshow_image wp-image-45869\" data-id=\"45869\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png 1099w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=300&amp;h=155 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=768&amp;h=396 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=1024&amp;h=528 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=264&amp;h=136 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=500&amp;h=258 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=678&amp;h=350 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=150&amp;h=77 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/tres.png?w=374&amp;h=193 374w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Confirmation page after registering<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"573\" alt=\"vaccine scheduler\" class=\"wp-block-jetpack-slideshow_image wp-image-45870\" data-id=\"45870\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png 1099w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=300&amp;h=156 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=768&amp;h=400 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=1024&amp;h=534 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=500&amp;h=261 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=678&amp;h=353 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/cuatro.png?w=370&amp;h=193 370w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Notification that you are eligible to schedule  &#8211; personalized link taking you to the scheduling site for open appointment slots<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"319\" height=\"589\" alt=\"vaccine scheduler confirmation on phone\" class=\"wp-block-jetpack-slideshow_image wp-image-45871\" data-id=\"45871\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=319\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png 319w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=162&amp;h=300 162w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=143&amp;h=264 143w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=198&amp;h=365 198w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=81&amp;h=150 81w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/seis.png?w=105&amp;h=193 105w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Confirmation notice with appointment details <\/figcaption><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Salesforce fueling the vaccine rollout<\/strong><\/h2>\n\n\n\n<p>Vaccine Cloud is technology built to support the scale that governments, healthcare providers, and organizations need to deliver authorized vaccines effectively and efficiently to billions of people globally. For example, CDR Health worked with Salesforce Consulting partner Coastal Cloud to vaccinate more than one million Floridians.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cOur comprehensive vaccination solution, built on the Salesforce platform in partnership with Coastal Cloud, has enabled us to achieve more than 50,000 vaccinations per day\u201d<\/p><cite>Tina Vidal-Duart, CEO, CDR Health<\/cite><\/blockquote>\n\n\n\n<p>\u201cOur comprehensive vaccination solution, built on the Salesforce platform in partnership with Coastal Cloud, has enabled us to achieve more than 50,000 vaccinations per day,\u201d said Tina Vidal-Duart, CEO of CDR Health. \u201cOur mobile app has been used by over 2 million Floridians to register and schedule testing and vaccination appointments, and Salesforce\u2019s new product enhancements will help facilitate an even more streamlined patient experience as we help vaccinate as many residents as possible before the summer.\u201d<em>&nbsp;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Uu33VGujCQfdTdxkr9YqSw.jpg\"  data-uuid=\"Uu33VGujCQfdTdxkr9YqSw\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Learn more<\/strong><\/h4>\n\n\n\n<p>Vaccine Cloud is part of Salesforce&#8217;s COVID-19 response technology solutions, which include vaccine inventory management, appointment scheduling, outcome monitoring, public health outreach campaigns, notifications and more with a single implementation. With Vaccine Cloud, organizations can quickly design, build, integrate, and manage vaccine programs end-to-end, all on one trusted, flexible platform with built-in automation and omnichannel capabilities. Vaccine Cloud is also built consistent with Salesforce\u2019s ethical and humane use and privacy principles to help ensure technology is applied equitably. More on what Salesforce is doing to support vaccine management can be found here:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/03\/18\/vaccine-cloud-vaccinations-momentum\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Vaccine Management Now Used by More Than 150 Government Agencies and Healthcare Organizations<\/a><\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/01\/27\/vaccine-cloud-salesforce-update\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Announces Vaccine Cloud to Accelerate Global Vaccine Management<\/a><\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/vaccine-distribution-the-role-of-business-government-and-technology\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vaccine Distribution: The Role of Business, Government and Technology<\/a><\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/louisville-metro-selects-salesforce-to-manage-the-vaccinations-of-its-one-million-residents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Louisville Metro Selects Salesforce to Manage the Vaccinations of its Nearly One Million Residents<\/a><\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/12\/15\/gavi-salesforce-vaccine-alliance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021<\/a><\/li><\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tVaccine Cloud\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Mobilize, manage, and scale vaccine administration effectively.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/products\/vaccine-cloud\/overview\/\" target=\"_blank\">\n\t\t\t\t<span>Learn More<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n","protected":false},"excerpt":{"rendered":"<p>Quick Take To meet the upcoming expansion of vaccine eligibility, Salesforce is delivering free updates to current Vaccine Cloud customers with more powerful and scalable scheduling technology 30 million vaccines have been delivered through the Salesforce platform, helping to support organizations around the country and world.&nbsp; The world\u2019s largest vaccination campaign is well underway, and [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":45963,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[],"sf_topic":[1904,2068,1744,1732,2274,2249],"sf_product":[2287],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-45756","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_topic-reopen-safely","sf_topic-customer-360","sf_topic-customer-success","sf_topic-future-of-work","sf_topic-health-and-safety","sf_topic-the-new-normal","sf_product-safety-cloud","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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