{"id":47020,"date":"2021-05-13T11:50:59","date_gmt":"2021-05-13T18:50:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=47020"},"modified":"2024-09-16T14:43:51","modified_gmt":"2024-09-16T21:43:51","slug":"salesforce-summer-21-release-4-things-to-expect","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-summer-21-release-4-things-to-expect\/","title":{"rendered":"Salesforce Summer \u201821 Release: 4 Things to Expect"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.salesforce.com\/news\/wp-admin\/edit.php?post_type=post\"><\/a><\/p>\n\n\n\n<p>Today, Salesforce announced that its Summer \u201821 Release is <a href=\"http:\/\/salesforce.com\/releases\" target=\"_blank\" rel=\"noreferrer noopener\">now available to preview<\/a>. The release, which includes more than 500 products and features, will be generally available to Salesforce customers after June 14.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Summer \u201821 release includes:<\/h2>\n\n\n\n<p><a href=\"https:\/\/help.salesforce.com\/articleView?id=sf.rn_employeeconcierge.htm&amp;type=5#rn_employeeconcierge\" target=\"_blank\" rel=\"noreferrer noopener\">Employee Concierge<\/a>: With Employee Concierge, employees can access a knowledge base and ticketing system directly from their Employee Workspace Experience Cloud site.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"47035-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1024\" alt=\"Employee Concierge feature\" class=\"wp-image-47035\" width=\"1024\" height=\"620\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png 3104w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=768&amp;h=465 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1024&amp;h=620 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1536&amp;h=930 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=2048&amp;h=1240 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=319&amp;h=193 319w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1218&amp;h=738 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Employee Concierge<\/figcaption><\/figure><\/div>\n<div id=\"47035-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1024\" alt=\"Employee Concierge feature\" class=\"wp-image-47035\" width=\"683\" height=\"413\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png 3104w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=768&amp;h=465 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1024&amp;h=620 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1536&amp;h=930 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=2048&amp;h=1240 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=319&amp;h=193 319w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/EmployeeConcierge.png?w=1218&amp;h=738 1218w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><figcaption>Employee Concierge<\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/workforce-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Workforce Engagement<\/a>: With the Service Cloud integration, customer contact centers can route work to the best-skilled agents at the right time.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"47027-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1024\" alt=\"\" class=\"wp-image-47027\" width=\"1024\" height=\"576\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Workforce Engagement<\/figcaption><\/figure><\/div>\n<div id=\"47027-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1024\" alt=\"\" class=\"wp-image-47027\" width=\"659\" height=\"370\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/WE-screenshot.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/><figcaption>Workforce Engagement<\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><a href=\"https:\/\/salesforce.vidyard.com\/watch\/Je4rUsBWR357Ybj98WoJCJ?\" target=\"_blank\" rel=\"noreferrer noopener\">Content Scheduler<\/a>: CMS Content Scheduler will include a new way to easily curate, share, and manage content.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"47036-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1024\" alt=\"Experience Cloud Content Scheduler Screenshot\" class=\"wp-image-47036\" width=\"1024\" height=\"518\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png 2863w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=300&amp;h=152 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=768&amp;h=389 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1024&amp;h=518 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1536&amp;h=777 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=2048&amp;h=1037 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=264&amp;h=134 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=500&amp;h=253 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=678&amp;h=343 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=150&amp;h=76 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=381&amp;h=193 381w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1218&amp;h=616 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Content Scheduler<\/figcaption><\/figure><\/div>\n<div id=\"47036-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1024\" alt=\"Experience Cloud Content Scheduler Screenshot\" class=\"wp-image-47036\" width=\"678\" height=\"342\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png 2863w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=300&amp;h=152 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=768&amp;h=389 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1024&amp;h=518 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1536&amp;h=777 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=2048&amp;h=1037 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=264&amp;h=134 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=500&amp;h=253 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=678&amp;h=343 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=150&amp;h=76 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=381&amp;h=193 381w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Experience-Cloud_Content-Scheduler-Screenshot.png?w=1218&amp;h=616 1218w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><figcaption>Content Scheduler<\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><a href=\"https:\/\/salesforce.vidyard.com\/watch\/h8NskoaaGWMZsWdZurnqLE?\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Search<\/a>: Intelligent search within CRM to make it personal and actionable.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"47037-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1024\" alt=\"Einstein Search feature\" class=\"wp-image-47037\" width=\"1024\" height=\"403\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png 1656w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=300&amp;h=118 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=768&amp;h=302 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1024&amp;h=403 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1536&amp;h=605 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=264&amp;h=104 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=500&amp;h=197 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=678&amp;h=267 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=150&amp;h=59 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=490&amp;h=193 490w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1218&amp;h=480 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Einstein Search<\/figcaption><\/figure><\/div>\n<div id=\"47037-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1024\" alt=\"Einstein Search feature\" class=\"wp-image-47037\" width=\"640\" height=\"251\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png 1656w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=300&amp;h=118 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=768&amp;h=302 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1024&amp;h=403 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1536&amp;h=605 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=264&amp;h=104 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=500&amp;h=197 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=678&amp;h=267 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=150&amp;h=59 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=490&amp;h=193 490w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/05\/Screen-Shot-2021-04-20-at-10.47.20-AM.png?w=1218&amp;h=480 1218w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption>Einstein Search<\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Customer input drives ongoing innovation<\/h2>\n\n\n\n<p>Salesforce innovates in order to provide new and useful products to customers \u2014&nbsp;the innovations are directly inspired by customer feedback. To learn more about Salesforce\u2019s customer-led innovation, and see the Summer \u201821 features in action, visit the updated releases page at <a href=\"https:\/\/www.salesforce.com\/products\/innovation\/overview\/?sfdc-redirect=128\" target=\"_blank\" rel=\"noreferrer noopener\">salesforce.com\/releases<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, Salesforce announced that its Summer \u201821 Release is now available to preview. The release, which includes more than 500 products and features, will be generally available to Salesforce customers after June 14. The Summer \u201821 release includes: Employee Concierge: With Employee Concierge, employees can access a knowledge base and ticketing system directly from their [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":47024,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[2068,1763],"sf_product":[1772,2363,1761],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-47020","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-customer-360","sf_topic-innovation","sf_product-agentforce-service","sf_product-customer-360","sf_product-experience-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Summer \u201821 Release: 4 Things to Expect - Salesforce<\/title>\n<meta name=\"description\" content=\"Today, Salesforce announced that its Summer \u201821 Release is now available to preview. 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