{"id":48173,"date":"2021-06-17T05:00:00","date_gmt":"2021-06-17T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=48173"},"modified":"2021-06-17T05:24:54","modified_gmt":"2021-06-17T12:24:54","slug":"salesforce-expands-work-com-to-enhance-employee-wellbeing-accelerate-talent-development-and-streamline-support","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-expands-work-com-to-enhance-employee-wellbeing-accelerate-talent-development-and-streamline-support\/","title":{"rendered":"Salesforce Expands Work.com to Enhance Employee Wellbeing, Accelerate Talent Development, and Streamline Support"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li><em>Research shows employees dissatisfied with their work technology are more than twice as likely to leave their job in the next year<\/em><\/li><li><em>New Work.com innovations give employees the technology they need to succeed working from home, in the office, or in a hybrid model \u2013 on one platform<\/em><\/li><\/ul>\n\n\n\n<p>Salesforce today announced a significant expansion of Work.com \u2013 the unified employee experience platform to support a hybrid workforce. New products include <strong>Work.com Wellbeing<\/strong> to enhance employee wellness, <strong>Work.com Talent <\/strong>to accelerate learning and career growth, and <strong>Employee Service <\/strong>offerings that automate support to increase productivity.<\/p>\n\n\n\n<p>This builds on Work.com\u2019s <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/10\/20\/salesforce-announces-new-work-com-employee-productivity-and-communications-apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">existing employee experience products<\/a>, including Employee Workspace, a digital desk where employees can access work resources and apps; Employee Concierge, an intelligent help desk that empowers employees to find answers to questions; and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-employee-experience-launch\/\" target=\"_blank\" rel=\"noreferrer noopener\">IT Service Center<\/a>, which helps IT teams resolve problems fast and keep devices secure.<\/p>\n\n\n\n<p>While <a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/what-employees-are-saying-about-the-future-of-remote-work\" target=\"_blank\" rel=\"noreferrer noopener\">most employees<\/a> prefer the flexibility of hybrid work, remote employees can feel isolated or have less access to career opportunities and company resources than those in the office. Organizations must bridge this gap with technology that empowers all employees to succeed. Effective technology also leads directly to improved retention \u2013 <a href=\"http:\/\/salesforce.com\/news\/stories\/new-research-why-employee-wellbeing-is-the-next-frontier-of-work-technology\" target=\"_blank\" rel=\"noreferrer noopener\">new research<\/a> shows that employees dissatisfied with their work technology are more than twice as likely to leave their job in the next year than those who are satisfied.<\/p>\n\n\n\n<p>\u201cThe employee experience has become a central tenet of modern talent management strategies, and is a paradigm that has the potential to drive better business outcomes in recruitment, retention and employee development,\u201d said Conner Forrest, Senior Analyst with 451 Research, part of S&amp;P Global Market Intelligence, in &#8220;Why the employee experience is the new customer experience&#8221; report. \u201cWorkers want to be provided with the same contextual, relevant, feedback-driven experiences they are offered as a customer. The employee experience is an avenue through which that can be achieved.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>The employee experience has become a central tenet of modern talent management strategies, and is a paradigm that has the potential to drive better business outcomes in recruitment, retention and employee development.<\/p><cite>Conner Forrest, Senior Analyst with 451 Research, S&amp;P Global Market Intelligence<\/cite><\/blockquote>\n\n\n\n<p>\u201cWe now have an incredible opportunity to intentionally transform the employee experience,&#8221; said Patrick Stokes, EVP &amp; GM of Platform, Salesforce. \u201cThis is a pivotal moment for business leaders to ensure hybrid work is productive and fulfilling for everyone. Those that take the lead will attract the best talent. Those that don&#8217;t, won&#8217;t.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enhance wellbeing to prevent burnout and help employees thrive<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48365-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"750\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1024\" alt=\"Work.com Wellbeing\" class=\"wp-image-48365\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png 1539w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=300&amp;h=220 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=768&amp;h=562 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1024&amp;h=750 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1536&amp;h=1125 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=264&amp;h=193 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=498&amp;h=365 498w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=678&amp;h=496 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=150&amp;h=110 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1218&amp;h=892 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Work.com Wellbeing helps employees understand and improve their wellbeing through pulse checks and personalized wellness content<\/em><\/figcaption><\/figure><\/div>\n<div id=\"48365-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1539\" height=\"1127\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1024\" alt=\"Work.com Wellbeing\" class=\"wp-image-48365\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png 1539w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=300&amp;h=220 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=768&amp;h=562 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1024&amp;h=750 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1536&amp;h=1125 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=264&amp;h=193 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=498&amp;h=365 498w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=678&amp;h=496 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=150&amp;h=110 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/wellbeing-workspace-announcement.png?w=1218&amp;h=892 1218w\" sizes=\"auto, (max-width: 1539px) 100vw, 1539px\" \/><figcaption><em>Work.com Wellbeing helps employees understand and improve their wellbeing through pulse checks and personalized wellness content<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p><strong>Work.com Wellbeing<\/strong> is designed to help employees understand and improve their physical, emotional, social, financial, and professional wellbeing. Employees can complete confidential wellness checks and personal planning reviews in their <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/10\/20\/salesforce-announces-new-work-com-employee-productivity-and-communications-apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">Employee Workspace<\/a>, directly in the flow of their work. Based on their responses, they receive relevant content from a Wellbeing bot, such as tips on how to reduce stress or how to connect with a financial advisor.<\/p>\n\n\n\n<p>Leaders can gain data-driven insights that empower them to identify workforce trends and help them focus on employees&#8217; wellbeing. For example, if employees report a sudden spike in work stress, leadership can take appropriate action like offering greater work-life balance resources and reducing meetings.<\/p>\n\n\n\n<p>To help deliver Work.com Wellbeing, Salesforce is partnering with wellness experts including Thrive Global to deliver actionable wellbeing content to employees. Partner content will be available via the <a href=\"https:\/\/appexchange.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce AppExchange<\/a>.&nbsp;<\/p>\n\n\n\n<p>\u201cWe\u2019re delighted to be expanding our partnership with Salesforce as we enter a hybrid world of work, with all of its challenges and possibilities,\u201d said Arianna Huffington, Founder and CEO, Thrive Global. \u201cAs a wellbeing partner for Work.com, Thrive will help employees and companies take a whole-human approach to wellbeing by giving them the tools they need to be at their best in every aspect of their lives. Together, Salesforce and Thrive have an opportunity to redefine the way we work, at precisely the moment when it is most needed.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><span class=\"js-twitter-inline\">Together, Salesforce and Thrive have an opportunity to redefine the way we work, at precisely the moment when it is most needed.<\/span><\/p><cite>Arianna Huffington, Founder and CEO, Thrive Global<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Accelerate learning and talent development to foster career growth<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48364-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1024\" alt=\"Work.com Talent helps employees build skills and grow their career from anywhere\" class=\"wp-image-48364\" width=\"1024\" height=\"750\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png 1358w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=300&amp;h=220 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=768&amp;h=563 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1024&amp;h=750 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=264&amp;h=193 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=498&amp;h=365 498w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=678&amp;h=497 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=150&amp;h=110 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=263&amp;h=193 263w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1218&amp;h=892 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Work.com Talent helps employees build skills and grow their career from anywhere<\/em><\/figcaption><\/figure><\/div>\n<div id=\"48364-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1024\" alt=\"Work.com Talent helps employees build skills and grow their career from anywhere\" class=\"wp-image-48364\" width=\"840\" height=\"615\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png 1358w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=300&amp;h=220 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=768&amp;h=563 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1024&amp;h=750 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=264&amp;h=193 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=498&amp;h=365 498w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=678&amp;h=497 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=150&amp;h=110 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=263&amp;h=193 263w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Talent-Hero.png?w=1218&amp;h=892 1218w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><figcaption><em>Work.com Talent helps employees build skills and grow their career from anywhere<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>With <strong>Work.com Talent,<\/strong> employees get a single view of their skills, development goals, and potential career paths; receive personalized career guidance, such as learning recommendations and content from <a href=\"http:\/\/trailhead.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, Salesforce\u2019s free online learning platform; and can easily discover internal roles that align with their interests and career goals.<\/p>\n\n\n\n<p>Simultaneously, managers and HR teams get actionable insights into their workforce. For example, they can now identify people within the organization that may have the skills needed to complete a new project or take on a new role, providing the ability to identify internal talent for new opportunities, as well as improve employee engagement and support career growth.<\/p>\n\n\n\n<p>\u201cJacobs is committed to building a world-class culture where employees can engage, excel, and elevate themselves within our company,&#8221; said Shannon Miller, Senior Vice President of Enterprise Risk Management and Talent Experience, Jacobs. &#8220;With the help of Salesforce\u2019s employee-centric technology, we\u2019ve built a talent management platform where our people are poised to realize their career aspirations and succeed at Jacobs \u2013 particularly in new, modern ways of working, whether they\u2019re in the office, remote, or a hybrid of both. With talent management being a key component of what we\u2019ve solved for at Jacobs, we\u2019re thrilled to see Salesforce building similar functionality into Work.com.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>With the help of Salesforce\u2019s employee-centric technology, we\u2019ve built a talent management platform where our people are poised to realize their career aspirations and succeed at Jacobs \u2013 particularly in new, modern ways of working, whether they\u2019re in the office, remote, or a hybrid of both.<\/p><cite>Shannon Miller, Senior Vice President of Enterprise Risk Management and Talent Experience, Jacobs<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Streamline employee support to increase productivity<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48363-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1024\" alt=\"HR Service Center streamlines traditionally disparate HR processes into one dynamic, integrated experience\" class=\"wp-image-48363\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>HR Service Center streamlines traditionally disparate HR processes into one dynamic, integrated experience<\/em><\/figcaption><\/figure><\/div>\n<div id=\"48363-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1279\" height=\"719\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1024\" alt=\"HR Service Center streamlines traditionally disparate HR processes into one dynamic, integrated experience\" class=\"wp-image-48363\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/FY22-HR-Service-Center-Marketing-Planning-1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1279px) 100vw, 1279px\" \/><figcaption><em>HR Service Center streamlines traditionally disparate HR processes into one dynamic, integrated experience<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>New <strong>Employee Service <\/strong>offerings will make employee self-service more intelligent and intuitive. These include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>HR Service Center<\/strong> streamlines traditionally complex and disparate HR processes, like employee onboarding or short-term leave paperwork, into one integrated experience. Employees can quickly search for answers about HR policies and benefits, or complete HR tasks like updating a direct deposit or applying for a corporate credit card. HR teams manage requests through a dedicated service console with AI-powered recommendations that automate case resolution to help both them&nbsp;and employees move fast.&nbsp;<\/li><li><strong>Service Catalog<\/strong> offers employees a consumer-like menu of company products and services that they can easily request, like a new laptop or request to fix their mobile device. With Service Catalog, organizations can automate requests for common products and services across any departments \u2013 saving employees and fulfillment teams time.&nbsp;&nbsp;<\/li><li><strong>Employee Concierge Bots<\/strong> are AI-powered chatbots that help employees get answers to questions fast by surfacing knowledge articles and escalation paths in a conversational chat experience, across any department.&nbsp;<\/li><\/ul>\n\n\n\n<p>\u201cAt Parsons, we leverage Concierge, Knowledge Management, and Salesforce&#8217;s out-of-the-box automation to drive self-service and enhance the HR experience by empowering the employee,\u201d said James Villena, Director, Salesforce Product Management, Parsons Corporation. &#8220;This means concise, just-in-time article content in Concierge and automatic case routing to case owners to help the employee get answers fast so they can have a frictionless experience and do what they do best: use their skills to make Parsons an amazing place to work.&#8221;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tPut employees first with an all-in-one platform\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Welcome to Work.com, an employee-centered experience to help everyone at your company succeed.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/work\/?sfdc-redirect=219\" target=\"_blank\">\n\t\t\t\t<span>Learn More<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h3 class=\"wp-block-heading\">Pricing and Availability<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>HR Service Center and Employee Concierge Bots are expected to be generally available in July 2021. Pricing information will be made available at general availability.<\/li><li>Work.com Wellbeing, Work.com Talent and Service Catalog are expected to be generally available in November 2021. Pricing information will be made available at general availability.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">More Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>To learn more about how companies are helping employees succeed in a hybrid workforce, visit <a href=\"http:\/\/www.work.com\" target=\"_blank\" rel=\"noreferrer noopener\">Work.com<\/a>.<\/li><li>Learn more about Salesforce\u2019s HR Service Center here.<\/li><li>For more insight into workplace wellbeing trends, read Salesforce\u2019s <a href=\"http:\/\/salesforce.com\/news\/stories\/new-research-why-employee-wellbeing-is-the-next-frontier-of-work-technology\" target=\"_blank\" rel=\"noreferrer noopener\">new research<\/a> Snapshot.<\/li><\/ul>\n\n\n\n<p><em>Any unreleased services or features referenced in this post is not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. For more information please visit <a href=\"https:\/\/www.salesforce.com\">www.salesforce.com<\/a>, or call 1-800-NO-SOFTWARE..<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research shows employees dissatisfied with their work technology are more than twice as likely to leave their job in the next year New Work.com innovations give employees the technology they need to succeed working from home, in the office, or in a hybrid model \u2013 on one platform Salesforce today announced a significant expansion of [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":48352,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1915],"sf_topic":[2068,1732,1763,1771,2249],"sf_product":[1739],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-48173","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-future-of-work","sf_topic-customer-360","sf_topic-future-of-work","sf_topic-innovation","sf_topic-technology","sf_topic-the-new-normal","sf_product-work-com","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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