{"id":48250,"date":"2021-06-21T11:07:28","date_gmt":"2021-06-21T18:07:28","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=48250"},"modified":"2021-06-25T09:38:29","modified_gmt":"2021-06-25T16:38:29","slug":"parker-harris-on-the-future-of-the-salesforce-platform","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/parker-harris-on-the-future-of-the-salesforce-platform\/","title":{"rendered":"Parker Harris Is on a Mission: \u201cJust Because It\u2019s Possible to Write Code, Doesn\u2019t Mean You Should Write Code\u201d"},"content":{"rendered":"\n<p>No one knows the <a href=\"https:\/\/www.salesforce.com\/products\/platform\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> like Parker Harris, Salesforce&#8217;s co-founder and Chief Technology Officer. For 22 years it\u2019s been his focus.&nbsp;<\/p>\n\n\n\n<p>And all these years later, his face still lights up when he talks about it.&nbsp; In between interview questions, chatting with a Salesforce employee who\u2019s been learning more about the Platform, Harris smiles wide and raves, \u201cLightning rocks.\u201d He\u2019s talking, of course, about the Salesforce Lightning Platform which was introduced in 2014 and gave developers and admins a new way to interact with and build apps on Salesforce.<\/p>\n\n\n\n<p>This afternoon Harris joins the call from his home office in San Francisco. Just over his shoulder is a tabletop collection of surfboard figurines emblazoned with \u20185\u2019, \u201810\u2019, \u201815\u2019 and \u201820&#8242; \u2014 awarded to Salesforce employees for years of service at the company, and evidently a mark of pride for Harris.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48469-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"526\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1024\" alt=\"Still from video interview with Parker Harris\" class=\"wp-image-48469\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png 2560w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=300&amp;h=154 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=768&amp;h=395 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1024&amp;h=526 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1536&amp;h=789 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=2048&amp;h=1052 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=264&amp;h=136 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=500&amp;h=257 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=678&amp;h=348 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=150&amp;h=77 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=376&amp;h=193 376w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1218&amp;h=626 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Parker Harris, Salesforce co-founder and CTO, was interviewed at his home office in San Francisco <\/em><\/figcaption><\/figure><\/div>\n<div id=\"48469-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1315\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1024\" alt=\"Still from video interview with Parker Harris\" class=\"wp-image-48469\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png 2560w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=300&amp;h=154 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=768&amp;h=395 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1024&amp;h=526 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1536&amp;h=789 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=2048&amp;h=1052 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=264&amp;h=136 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=500&amp;h=257 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=678&amp;h=348 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=150&amp;h=77 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=376&amp;h=193 376w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/Screen-Shot-2021-06-16-at-10.33.49-AM.png?w=1218&amp;h=626 1218w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><figcaption><em>Parker Harris, Salesforce co-founder and CTO, was interviewed at his home office in San Francisco <\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>In two days, he\u2019ll take center stage at <a href=\"https:\/\/www.salesforce.com\/trailheadx\/\" target=\"_blank\" rel=\"noreferrer noopener\">TrailheaDX<\/a> to share the latest news about the Platform.&nbsp;<\/p>\n\n\n\n<p>Innovation in Salesforce\u2019s platform continues at speed. The company has doubled down on low-code with recent announcements like <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-launches-dynamic-interactions-new-low-code-innovation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamic Interactions<\/a>, and the massive launch of <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/12\/02\/introducing-salesforce-hyperforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hyperforce<\/a> represents a reimagination of its platform on major public clouds.<\/p>\n\n\n\n<p>Here, Harris shares his thoughts on the evolution of the Salesforce Platform over the last two decades, his vision for the future, and why he always celebrates the moment when a customer removes code from their Salesforce implementation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Q: You&#8217;ve been co-founder and CTO of Salesforce for 22 years. What has changed the most in the software industry in that time?<\/h4>\n\n\n\n<p>You name it, pretty much everything has changed. We didn&#8217;t have the iPhone when Salesforce began. We didn&#8217;t have Facebook, we didn&#8217;t have Twitter. None of the social media platforms. We didn&#8217;t have the hyperscalers \u2014 companies like Amazon Web Services, Google Cloud Platform, Azure.&nbsp;<\/p>\n\n\n\n<p>We started the company in &#8217;99, and all of that has happened in the past 22 years.<\/p>\n\n\n\n<p>When we started the company, people were reticent to put their credit cards on the internet, much less their customer lists. Many potential customers would say &#8220;There&#8217;s no way I&#8217;ll ever use you, because I would never put my customer list on the internet. It&#8217;s far too risky, it&#8217;s far too dangerous.&#8221; They felt safer having workloads in their own data centers.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Salesforce Apartment - Short\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Jg7C6UZoc5I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption><em>&nbsp;A brief home video from Parker Harris showing the first day of operations at the first Salesforce office<\/em><\/figcaption><\/figure>\n\n\n\n<p>What&#8217;s changed is they&#8217;ve found things are actually safer in these cloud providers, whose job it is, day in and day out, to protect customer information. That is a dramatic change.&nbsp;<\/p>\n\n\n\n<p>Then if you look at what&#8217;s happened in this past year with everyone shuttered at home, everything has gone digital. We are doing this interview digitally online, we&#8217;re not physically together. Companies are selling virtually, doing customer service virtually.&nbsp;<\/p>\n\n\n\n<p>Dell Technologies in a week sent all of their agents home. And because they&#8217;re using our platform, they were able to continue providing customer service to their customers. E-commerce is on fire. Everything is going faster and going even more digital right now.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Q: You made a huge bet on building a platform in the early days, and not just apps. Why did you make that decision?<\/h4>\n\n\n\n<p>It wasn\u2019t really a decision, but something we felt we had to do when we started the company. We knew that we wanted to provide a service to as many customers as possible, all over the world.<\/p>\n\n\n\n<p>It was hard to imagine where we are today, but we imagined a lot of customers, a lot of regions, a lot of different sized customers.<\/p>\n\n\n\n<p>So, how in the world are we going to do that? How are we going to serve all of these customers?&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48472-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-48472\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=300&amp;h=240 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=264&amp;h=211 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=456&amp;h=365 456w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=150&amp;h=120 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=241&amp;h=193 241w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><figcaption><em>Parker Harris in 1999, in Salesforce\u2019s first office on San Francisco\u2019s Telegraph Hill<\/em><\/figcaption><\/figure><\/div>\n<div id=\"48472-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-48472\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=300&amp;h=240 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=264&amp;h=211 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=456&amp;h=365 456w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=150&amp;h=120 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/gallery-parker-1999-1.png?w=241&amp;h=193 241w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><figcaption><em>Parker Harris in 1999, in Salesforce\u2019s first office on San Francisco\u2019s Telegraph Hill<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>We needed to invent a metadata-driven platform that allowed us to have one set of software that could serve a small high-tech company here in the Bay Area, as well as non-high tech companies in the UK, in Australia, around the world.&nbsp;<\/p>\n\n\n\n<p>Then we had a customer come to us that was in the healthcare business. And they said, &#8220;Hey, we&#8217;re in patient care. We don&#8217;t have accounts, we have hospitals. We don&#8217;t have contacts, we have patients. So we want to rename those tabs.&#8221;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;It&#8217;s all really in response to our customers, it&#8217;s what our customers asked us to do. And it&#8217;s what allowed us to deliver a service with trust and customer success, innovation and equality for the past 22 years.&#8221;<\/p><cite>Parker Harris, co-founder and CTO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>Initially, we thought \u201cWell, just pretend that \u2018account\u2019 is the hospital!\u201d But Marc [Benioff, Salesforce\u2019s co-founder and CEO] said, &#8220;No, we&#8217;ll support that.&#8221;&nbsp;<\/p>\n\n\n\n<p>So we allowed you to change the names of tabs. We allow you to create your own tables or custom objects. We added workflow capability.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s all really in response to our customers, it&#8217;s what our customers asked us to do. And it&#8217;s what allowed us to deliver a service with trust and customer success, innovation and equality for the past 22 years.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Q: &nbsp;Why is the speed and flexibility that the Platform enables so important right now?<\/h4>\n\n\n\n<p>Look at <a href=\"https:\/\/www.salesforce.com\/work\/\">Work.com<\/a>. Work.com was not even an idea when the pandemic started. But we looked around and we realized \u201cWhoa, everyone&#8217;s at home!\u201d<\/p>\n\n\n\n<p>So we started asking questions. First, how can we help people do contact tracing? How are we going to support all those people working from home? How can we help them eventually get back into the office as things start to reopen? How can our platform support that?<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"41879-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1024\" alt=\"Work.com Employee Workspace\" class=\"wp-image-41879\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png 2560w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Employee Workspace is a central digital hub for employees to access key tools and resources<\/em><\/figcaption><\/figure><\/div>\n<div id=\"41879-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1024\" alt=\"Work.com Employee Workspace\" class=\"wp-image-41879\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png 2560w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/10\/Workcom_EX_Workspace.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><figcaption><em>Employee Workspace is a central digital hub for employees to access key tools and resources<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>That led us to Work.com. In the middle of the pandemic we took some teams and said we need a brand new product, and we need it now.&nbsp; That would have been impossible without the power of our platform, because they didn&#8217;t have to go write code from scratch.<\/p>\n\n\n\n<p>They just took our platform and pivoted quickly, and came out with a new offering called Work.com that does all of those things. We built Work.com in 6 weeks, from concept to launch.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Q: One of the reasons that the Work.com team didn\u2019t have to write code from scratch is that low-code tools are at the core of the Salesforce Platform. In a world where there is so much digital transformation happening, so quickly, low code becomes incredibly powerful. Why has low code been core to the Salesforce Platform for so long?<\/h4>\n\n\n\n<p>Salesforce started out with only low code. That&#8217;s all you could do. You could change the name of a tab. You could add some additional fields to your objects or tables that you wanted to track information. But over time we added the support for code. We added Apex. We added Workflow, we added <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/visualforce_fundamentals\">Visualforce<\/a> to write code, to do user experience. That then evolved into Lightning and Lightning Web Components today, which is state-of-the-art.&nbsp;<\/p>\n\n\n\n<p>We always like to say that we make the simple things simple and the hard things possible. But what I think is missing in that, that we have to really hit home, is that just because it&#8217;s possible to write code, doesn&#8217;t mean you <em>should<\/em> write code.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;In the middle of the pandemic we took some teams and said we need a brand new product, and we need it now.&nbsp; That would have been impossible without the power of our platform, because they didn&#8217;t have to go write code from scratch.&#8221;<\/p><cite>Parker Harris, co-founder and CTO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>We&#8217;re on a mission now with all of our customers. We believe that low-code is the future. I always celebrate the moment when we remove code from our code base, or when a customer removes code from their implementation.&nbsp;<\/p>\n\n\n\n<p>I don&#8217;t care what platform or what technology you&#8217;re talking about. Code has inertia, it has gravity, and it has a cost. The less you can put into your product and put into your implementations, the better.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"48473-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=1024\" alt=\"\" class=\"wp-image-48473\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=290&amp;h=193 290w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Parker Harris (L) onstage with Marc Benioff (R), Salesforce&#8217;s co-founder and CEO, at Dreamforce in 2019<\/em><br><\/figcaption><\/figure><\/div>\n<div id=\"48473-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=1024\" alt=\"\" class=\"wp-image-48473\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/DF2019_191119_MR205999-1.png?w=290&amp;h=193 290w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption><em>Parker Harris (L) onstage with Marc Benioff (R), Salesforce&#8217;s co-founder and CEO, at Dreamforce in 2019<\/em><br><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Low code was the power behind getting Work.com and Vaccine Cloud off the ground. Eighty-three percent of IT leaders today <a href=\"https:\/\/www.salesforce.com\/news\/stories\/why-it-leaders-are-banking-on-low-code\/\">plan to increase their use of low-code development tools<\/a>.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;I don&#8217;t care what platform or what technology you&#8217;re talking about. Code has inertia, it has gravity, and it has a cost. The less you can put into your product and put into your implementations, the better.&#8221;&nbsp;<\/p><cite>Parker Harris, co-founder and CTO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>And we are the premier platform for low-code development. That&#8217;s why I&#8217;m so excited for <a href=\"https:\/\/www.salesforce.com\/trailheadx\">TrailheaDX<\/a> to show off some of the new capabilities that we have<em> [Editor\u2019s Note: TrailheaDX takes place on 23rd June, with Parker Harris\u2019 keynote kicking off at 9am Pacific time. <a href=\"https:\/\/www.salesforce.com\/trailheadx\/\" target=\"_blank\" rel=\"noreferrer noopener\">You can watch the keynote here<\/a>.]<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Q: What\u2019s your vision for the future of the Salesforce Platform over the next two to five years?<\/h4>\n\n\n\n<p>First, we&#8217;re baking more and more security, compliance and trust into the platform. A lot of that is through <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/12\/02\/introducing-salesforce-hyperforce\/\">Hyperforce<\/a>, which is our move to the public cloud.&nbsp;<\/p>\n\n\n\n<p>Hyperforce lets us solve data residency concerns. When customers say \u201cI want my data in France,\u201d Hyperforce enables that easily and quickly.<\/p>\n\n\n\n<p>Hyperforce means we can take our system and run it pretty much anywhere in the world \u2014 and importantly, do so at scale. Everyone is a B2C company in this new digital world that we&#8217;re in. Everyone is hitting B2C scale challenges, and our platform is supporting that.<\/p>\n\n\n\n<p>Second, we host so much data for our customers. We want to keep giving more value back to those customers. Our <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-cdp-innovations-make-customer-interactions-smarter\/\">Customer Data Platform<\/a> allows you to bring all of the data that we host for you together, but also other data assets you might have in your organization.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"47616-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/CDP-relaunch-GIF.gif?w=600\" alt=\"Salesforce CDP captures, unifies, and activates audience data to deliver more personalized customer experiences.\" class=\"wp-image-47616\" \/><\/a><figcaption><em>Salesforce CDP captures, unifies, and activates audience data to deliver more personalized customer experiences.<\/em><\/figcaption><\/figure><\/div>\n<div id=\"47616-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/CDP-relaunch-GIF.gif?w=600\" alt=\"Salesforce CDP captures, unifies, and activates audience data to deliver more personalized customer experiences.\" class=\"wp-image-47616\" \/><figcaption><em>Salesforce CDP captures, unifies, and activates audience data to deliver more personalized customer experiences.<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>We bring that data together on a scalable, secure, and trusted platform that you can then activate. To go send your emails, send SMSes,&nbsp;see a 360-degree view of every one of those consumers.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s an immediate and always up-to-date 360 degree view &#8211; not as of a month ago, but as of five seconds ago when that consumer hit your website or opened your mobile app, or entered your physical store.&nbsp;<\/p>\n\n\n\n<p>Those are the little digital signals that \u2014 assuming that consumer is giving you the right to use that information, because privacy is also baked into this platform \u2014 help you give them a better customer experience, whether you&#8217;re buying something or you need customer service, or you&#8217;re receiving a marketing email about things you might be interested in.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Everyone is a B2C company in this new digital world that we&#8217;re in. Everyone is hitting B2C scale challenges, and our platform is supporting that.&#8221;<\/p><cite>Parker Harris, co-founder and CTO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>Everyone&#8217;s trying to figure out how to get data together and analyze it. But the problem is not just bringing it together and analyzing it, it&#8217;s to activate it, to do something with it.&nbsp;<\/p>\n\n\n\n<p>I couldn&#8217;t be more excited about that direction. It&#8217;s really all about the <a href=\"https:\/\/www.salesforce.com\/solutions\/customer-360\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer 360<\/a> and all of those touch points, and doing it at hyper scale and in real time.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><em>To listen to more from Parker Harris, check out the interview on the Blazing Trails podcast, below:<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Built to Pivot: Parker Harris on the Future of the Salesforce Platform\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/1dZXZWo6xvmCGnfw0yylwG?si=aHsWLXnqRV-LQU5XovR4oQ&#038;dl_branch=1&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>No one knows the Salesforce Platform like Parker Harris, Salesforce&#8217;s co-founder and Chief Technology Officer. For 22 years it\u2019s been his focus.&nbsp; And all these years later, his face still lights up when he talks about it.&nbsp; In between interview questions, chatting with a Salesforce employee who\u2019s been learning more about the Platform, Harris smiles [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":48504,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1912],"sf_topic":[1737,2068,1726,1763,1813,1771],"sf_product":[2287,1748,1784,1739],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-48250","post","type-post","status-publish","format-standard","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-customer-360","sf_topic-digital-transformation","sf_topic-innovation","sf_topic-salesforce-events","sf_topic-technology","sf_product-safety-cloud","sf_product-salesforce-platform","sf_product-trailhead","sf_product-work-com","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Parker Harris Is on a Mission: \u201cJust Because It\u2019s Possible to Write Code, Doesn\u2019t Mean You Should Write Code\u201d - Salesforce<\/title>\n<meta name=\"description\" content=\"No one knows the Salesforce Platform like Parker Harris, Salesforce&#039;s co-founder and Chief Technology Officer. For 22 years it\u2019s been his focus.&nbsp; And\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/parker-harris-on-the-future-of-the-salesforce-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parker Harris Is on a Mission: \u201cJust Because It\u2019s Possible to Write Code, Doesn\u2019t Mean You Should Write Code\u201d\" \/>\n<meta property=\"og:description\" content=\"No one knows the Salesforce Platform like Parker Harris, Salesforce&#039;s co-founder and Chief Technology Officer. 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