{"id":48810,"date":"2021-06-30T16:24:58","date_gmt":"2021-06-30T23:24:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=48810"},"modified":"2024-09-16T14:43:49","modified_gmt":"2024-09-16T21:43:49","slug":"salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/","title":{"rendered":"Salesforce Service Cloud CEO: Pandemic&#8217;s &#8216;Digital Fixes&#8217; Are Here to Stay"},"content":{"rendered":"\n<p><strong>Quick take: <\/strong>At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re using technology to build trusted customer experiences.<\/p>\n\n\n\n<p><strong>Driving the news:<\/strong> Clara Shih, CEO, Salesforce Service Cloud, kicked off the event by sharing insights about the future of service in <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-service-will-power-the-grand-reopening-of-society\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Great Reopening of Society<\/a>.<\/p>\n\n\n\n<p>She shared that \u201ctemporary\u201d digital fixes rolled out by companies in response to the pandemic are now experiences that customers and employees can\u2019t live without. They not only want them to stick around; they want them to get better. In fact,<a href=\"https:\/\/www.appnovation.com\/sites\/default\/files\/2021-02\/The%20Digital%20Consumer_Appnovation%20Research%20Report_FEB%202021_0.pdf?utm_source=press&amp;utm_medium=referral&amp;utm_campaign=research%20report%20digital%20consumer\" target=\"_blank\" rel=\"noreferrer noopener\"> 60% of consumers<\/a> say online experiences will become more important than in-person ones.<\/p>\n\n\n\n<p><strong>What they\u2019re saying: <\/strong>Service Cloud customers shared how they&#8217;re meeting new customer expectations and trailblazing the future of service with digital-first, proactive approaches:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Andy Yasutake, Head of Community Support Products for Airbnb: <\/strong>\u201cA guest could have very different needs from a host, a host could be anything from a new host to a super host or even a professional host&#8230;you can\u2019t have this one-size-fits-all service experience&#8230;Actually creating experiences that solve for all these different personas truly end-to-end is one of the biggest challenges but also one of the most exciting things.\u201d<\/li><li><strong>Alvin Stokes, Chief Customer Contact Officer at SmileDirectClub:<\/strong> \u201cOur leadership team is very focused on thinking like the customer. We are always listening to calls and watching videos to better understand how our customers interact with us. We do everything in our power to make the process easy and simple with both the human element and our emerging technologies top-of-mind. Because the leadership team is engaged at every level, we can study our processes to learn what works and what doesn\u2019t work. The feedback is applied, and the team builds technologies and automation that ensure that we are delivering the right experience.\u201d<\/li><\/ul>\n\n\n\n<p><strong>Teri Williams, President &amp; COO of OneUnited Bank:<\/strong> \u201cOur customer service is completely different than other banks. A lot of our customers bank with us completely online. In terms of the pandemic, we doubled our customers in a year. 90% of our customers come to us digitally. We struggled with that growth &#8211; and that\u2019s where we have employed Salesforce. The efficiencies we gained through Salesforce are enormous. We actually did 50 years of business in a year.\u201d<\/p>\n\n\n\n<p><strong>Explore further:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/DRpFKskjf5N2FgkQLnWU5n.jpg\"  data-uuid=\"DRpFKskjf5N2FgkQLnWU5n\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re using technology to build trusted customer experiences. Driving the news: Clara Shih, CEO, Salesforce Service Cloud, kicked off the event by sharing insights about the future of service in The Great Reopening of [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":48792,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1912],"sf_topic":[2068],"sf_product":[1772,2363],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-48810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-customer-360","sf_product-agentforce-service","sf_product-customer-360","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Service Cloud CEO: Pandemic&#039;s &#039;Digital Fixes&#039; Are Here to Stay - Salesforce<\/title>\n<meta name=\"description\" content=\"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Service Cloud CEO: Pandemic&#039;s &#039;Digital Fixes&#039; Are Here to Stay\" \/>\n<meta property=\"og:description\" content=\"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-30T23:24:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-16T21:43:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce Service Cloud CEO: Pandemic&#8217;s &#8216;Digital Fixes&#8217; Are Here to Stay\",\"datePublished\":\"2021-06-30T23:24:58+00:00\",\"dateModified\":\"2024-09-16T21:43:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\"},\"wordCount\":410,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\",\"name\":\"Salesforce Service Cloud CEO: Pandemic's 'Digital Fixes' Are Here to Stay - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg\",\"datePublished\":\"2021-06-30T23:24:58+00:00\",\"dateModified\":\"2024-09-16T21:43:49+00:00\",\"description\":\"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg\",\"width\":1200,\"height\":675,\"caption\":\"changemakers header\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce Service Cloud CEO: Pandemic's 'Digital Fixes' Are Here to Stay - Salesforce","description":"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce Service Cloud CEO: Pandemic's 'Digital Fixes' Are Here to Stay","og_description":"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re","og_url":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2021-06-30T23:24:58+00:00","article_modified_time":"2024-09-16T21:43:49+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/"},"author":{"name":"","@id":""},"headline":"Salesforce Service Cloud CEO: Pandemic&#8217;s &#8216;Digital Fixes&#8217; Are Here to Stay","datePublished":"2021-06-30T23:24:58+00:00","dateModified":"2024-09-16T21:43:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/"},"wordCount":410,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/","url":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/","name":"Salesforce Service Cloud CEO: Pandemic's 'Digital Fixes' Are Here to Stay - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","datePublished":"2021-06-30T23:24:58+00:00","dateModified":"2024-09-16T21:43:49+00:00","description":"Quick take: At this year\u2019s Salesforce Service Change Makers event, companies including Airbnb, Smile Direct Club and OneUnited Bank shared how they\u2019re","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-service-cloud-ceo-pandemics-digital-fixes-are-here-to-stay\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","width":1200,"height":675,"caption":"changemakers header"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/06\/629_SVCChangeMakers.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/48810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=48810"}],"version-history":[{"count":7,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/48810\/revisions"}],"predecessor-version":[{"id":48874,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/48810\/revisions\/48874"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/48792"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=48810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=48810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=48810"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=48810"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=48810"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=48810"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=48810"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=48810"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=48810"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=48810"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=48810"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=48810"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=48810"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=48810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}