{"id":49591,"date":"2021-08-09T04:59:00","date_gmt":"2021-08-09T11:59:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49591"},"modified":"2021-08-17T12:10:55","modified_gmt":"2021-08-17T19:10:55","slug":"see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/","title":{"rendered":"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere"},"content":{"rendered":"\n<p><strong>Quick Take:<\/strong> Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline the overall healthcare ecosystem. At the same time, patients and members are demanding additional hybrid care delivery options and greater levels of healthcare personalization.<\/p>\n\n\n\n<p><strong>Why it Matters:<\/strong> Salesforce works with some of the leading healthcare and life sciences companies in the world to deliver <a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-salesforce-care-from-anywhere\/\" target=\"_blank\" rel=\"noreferrer noopener\">care from anywhere<\/a>, new innovations that help organizations get closer to their patients, members, and customers in an always-on, digitally-enhanced healthcare system.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h4 class=\"wp-block-heading\">Health-E Commerce Delivers 2x Faster Page Load Speeds for Customers<\/h4>\n\n\n\n<p>Health-E Commerce created one of the first and largest online marketplaces dedicated to simplifying the shopping experience for the millions of consumers who are enrolled in flexible spending accounts (FSAs) and health savings accounts (HSAs). With Salesforce, the company is enhancing the experience of its ecommerce brands: <a href=\"http:\/\/fsastore.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">FSAstore.com<\/a>, <a href=\"http:\/\/hsastore.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HSAstore.com<\/a> and <a href=\"http:\/\/welldeservedhealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">WellDeservedHealth.com<\/a>. Removing the guesswork from healthcare spending and helping consumers get more value from their health benefit accounts is no easy task, but with <a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/ecommerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce B2C Commerce<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/ecommerce\/order-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Order Management<\/a>, Health-E Commerce delivers a more flexible shopping experience through site features like product bundles, engaging educational content, and tools that help consumers manage their everyday health &#8212; and their healthcare dollars.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49688-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1024\" alt=\"\" class=\"wp-image-49688\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Health-E Commerce online storefront makes it easy for customers to search, shop and check out quickly.<\/figcaption><\/figure>\n<div id=\"49688-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1279\" height=\"719\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1024\" alt=\"\" class=\"wp-image-49688\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1279px) 100vw, 1279px\" \/><figcaption>Health-E Commerce online storefront makes it easy for customers to search, shop and check out quickly.<\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">Humana Powers a Retail-Like Shopping Experience for Its Members<\/h4>\n\n\n\n<p>One of the largest Medicare and health insurers in the United States, <a href=\"https:\/\/www.humana.com\/?kc=0300029279\" target=\"_blank\" rel=\"noreferrer noopener\">Humana<\/a> recently launched <a href=\"https:\/\/www.humanapharmacy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HumanaPharmacy.com<\/a>, powered by Salesforce B2C Commerce. The new online pharmacy supports a retail-like shopping experience, such as online prescription management, tailored shopping experiences based on member attributes, multi-language offerings, enhanced customer service with chatbots, and a call scheduler to speak directly with a doctor.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49687-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1024\" alt=\"Humana\u2019s new HumanaPharmacy.com delivers a retail-like digital experience for its members to manage their prescriptions.\" class=\"wp-image-49687\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Humana\u2019s new <a href=\"http:\/\/humanapharmacy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HumanaPharmacy.com<\/a> delivers a retail-like digital experience for its members to manage their prescriptions.<\/figcaption><\/figure><\/div>\n<div id=\"49687-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1279\" height=\"719\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1024\" alt=\"Humana\u2019s new HumanaPharmacy.com delivers a retail-like digital experience for its members to manage their prescriptions.\" class=\"wp-image-49687\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-2.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1279px) 100vw, 1279px\" \/><figcaption>Humana\u2019s new <a href=\"http:\/\/humanapharmacy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HumanaPharmacy.com<\/a> delivers a retail-like digital experience for its members to manage their prescriptions.<\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">Penn State Health Scaled with Salesforce to Serve More Than Four Million Patients Across 29 Counties in Pennsylvania&nbsp;<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/covid-19-vaccine-rollout-how-penn-state-health-scaled-to-serve-four-million-patients\/\" target=\"_blank\" rel=\"noreferrer noopener\">Penn State Health<\/a>, a multi-hospital health system serving patients and communities across central Pennsylvania, moved to a remote workforce, built a COVID-19 testing program, and recently, transitioned into vaccine administration for the world\u2019s largest-ever vaccine rollout. To support this, Penn State Health used Salesforce Health Cloud, Experience Cloud, and Marketing Cloud to build the right infrastructure to support both administrative employees working from home, as well essential workers who continued work from their hospitals. In addition, they\u2019ve been able to build a virtual visit program and provide instantaneous connectivity to their patients via telemedicine and other virtual care options.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49690-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"590\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1024\" alt=\"\" class=\"wp-image-49690\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg 1534w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=300&amp;h=173 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=768&amp;h=443 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1024&amp;h=590 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=264&amp;h=152 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=500&amp;h=288 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=678&amp;h=391 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=150&amp;h=86 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=335&amp;h=193 335w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1218&amp;h=702 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"49690-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1534\" height=\"884\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1024\" alt=\"\" class=\"wp-image-49690\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg 1534w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=300&amp;h=173 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=768&amp;h=443 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1024&amp;h=590 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=264&amp;h=152 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=500&amp;h=288 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=678&amp;h=391 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=150&amp;h=86 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=335&amp;h=193 335w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Penn-State-Health-Social-Templates.jpg?w=1218&amp;h=702 1218w\" sizes=\"auto, (max-width: 1534px) 100vw, 1534px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">Bon Secours Mercy Health Prioritizes Connected Patient Access and Experience, Pivots During the Pandemic&nbsp;<\/h4>\n\n\n\n<p>One of the nation\u2019s 20 largest healthcare systems, <a href=\"https:\/\/bsmhealth.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bon Secours Mercy Health<\/a> leveraged Health Cloud, Marketing Cloud and MuleSoft to deliver a coordinated care journey across its self-service digital channels and call centers. Bon Secours Mercy Health uses MuleSoft to aid in creating a single view of the patient and deliver connected experiences by unifying patient data in siloed systems, including Marketing Cloud and Health Cloud. Bon Secours Mercy Health accelerated its closed-loop patient access, engagement platform strategy and digital front door development throughout the pandemic. In addition, they quickly stood up new digital initiatives to support patients in the wake of COVID-19, such as launching its COVID-19 virtual triage chatbot in less than six days, leading to an 80 percent reduction of calls to its COVID-19 hotline.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49686-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"806\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1024\" alt=\"Bon Secours Mercy Health's COVID-19 virtual assistant helps direct people to the COVID-19 resource that is right for their needs, without long wait times.\" class=\"wp-image-49686\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png 1236w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=300&amp;h=236 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=768&amp;h=605 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1024&amp;h=806 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=264&amp;h=208 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=464&amp;h=365 464w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=678&amp;h=534 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=150&amp;h=118 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=245&amp;h=193 245w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1218&amp;h=959 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Bon Secours Mercy Health&#8217;s COVID-19 virtual assistant helps direct people to the COVID-19 resource that is right for their needs, without long wait times.<br><\/figcaption><\/figure>\n<div id=\"49686-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1236\" height=\"973\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1024\" alt=\"Bon Secours Mercy Health's COVID-19 virtual assistant helps direct people to the COVID-19 resource that is right for their needs, without long wait times.\" class=\"wp-image-49686\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png 1236w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=300&amp;h=236 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=768&amp;h=605 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1024&amp;h=806 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=264&amp;h=208 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=464&amp;h=365 464w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=678&amp;h=534 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=150&amp;h=118 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=245&amp;h=193 245w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Customer-Round-up-in-line-3.png?w=1218&amp;h=959 1218w\" sizes=\"auto, (max-width: 1236px) 100vw, 1236px\" \/><figcaption>Bon Secours Mercy Health&#8217;s COVID-19 virtual assistant helps direct people to the COVID-19 resource that is right for their needs, without long wait times.<br><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><em>To learn more about Salesforce innovations delivering care from anywhere, <\/em><a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-salesforce-care-from-anywhere\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>read this post<\/em><\/a><em>.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline the overall healthcare ecosystem. At the same time, patients and members are demanding additional hybrid care delivery options and greater levels of healthcare personalization. Why it Matters: Salesforce works with some of the leading [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":49676,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1917,1912],"sf_topic":[1734,1726,1763],"sf_product":[],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-49591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-customer-engagement","sf_theme-digital-transformation","sf_topic-customer-engagement","sf_topic-digital-transformation","sf_topic-innovation","sf_industry-healthcare-and-life-sciences","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere - Salesforce<\/title>\n<meta name=\"description\" content=\"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere\" \/>\n<meta property=\"og:description\" content=\"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-09T11:59:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-17T19:10:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere\",\"datePublished\":\"2021-08-09T11:59:00+00:00\",\"dateModified\":\"2021-08-17T19:10:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\"},\"wordCount\":632,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\",\"name\":\"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg\",\"datePublished\":\"2021-08-09T11:59:00+00:00\",\"dateModified\":\"2021-08-17T19:10:55+00:00\",\"description\":\"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg\",\"width\":1200,\"height\":675,\"caption\":\"Customer Roundup Header\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere - Salesforce","description":"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/","og_locale":"en_US","og_type":"article","og_title":"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere","og_description":"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline","og_url":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2021-08-09T11:59:00+00:00","article_modified_time":"2021-08-17T19:10:55+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/"},"author":{"name":"","@id":""},"headline":"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere","datePublished":"2021-08-09T11:59:00+00:00","dateModified":"2021-08-17T19:10:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/"},"wordCount":632,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/","url":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/","name":"See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","datePublished":"2021-08-09T11:59:00+00:00","dateModified":"2021-08-17T19:10:55+00:00","description":"Quick Take: Today\u2019s health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","width":1200,"height":675,"caption":"Customer Roundup Header"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/809_HIMMS.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/49591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=49591"}],"version-history":[{"count":7,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/49591\/revisions"}],"predecessor-version":[{"id":49998,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/49591\/revisions\/49998"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/49676"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=49591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=49591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=49591"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=49591"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=49591"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=49591"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=49591"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=49591"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=49591"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=49591"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=49591"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=49591"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=49591"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=49591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}