{"id":50650,"date":"2021-09-21T05:02:00","date_gmt":"2021-09-21T12:02:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50650"},"modified":"2024-09-16T15:00:06","modified_gmt":"2024-09-16T22:00:06","slug":"faq-how-salesforce-and-slack-help-companies-build-their-digital-hq","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/","title":{"rendered":"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021"},"content":{"rendered":"\n<p><strong>Quick take: <\/strong>Salesforce today <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/09\/21\/new-salesforce-and-slack-innovations-empower-companies-to-build-their-digital-hq\" target=\"_blank\" rel=\"noreferrer noopener\">announced<\/a> new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working.<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong>Companies in every industry are looking to create digital HQs that support remote and hybrid work across every department, and connect with customers operating in a hybrid world.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-table-of-contents\">Table of Contents<\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong><a href=\"#h-digital-hq-for-every-department\">Digital HQ for every department<\/a><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"#h-slack-first-sales\">Slack-First Sales<\/a> <\/strong>empowers sales teams to collaborate in real time to close more deals faster from anywhere.<\/li><li><strong><a href=\"#h-slack-first-service\">Slack-First Service<\/a> <\/strong>allows service teams to automatically identify and bring the right experts into a case.<\/li><li><strong><a href=\"#h-slack-first-marketing\">Slack-First Marketing<\/a> <\/strong>enables marketing teams and agency partners to collaborate in a shared digital workspace.<\/li><li><strong><a href=\"#h-slack-first-commerce\">Slack-First Commerce<\/a> <\/strong>helps teams gain a deeper understanding of their business, adapt to changing trends, and connect with their customers and colleagues.<\/li><li><strong><a href=\"#h-slack-first-digital\">Slack-First Digital Experiences<\/a> <\/strong>helps companies deliver personalized digital experiences fast and engage more customers.<\/li><li><strong><a href=\"#h-slack-first-platform\">Slack-First Platform<\/a><\/strong> empowers admins and developers to easily build and deploy apps with low-code tools that integrate data from any business system.<\/li><li><strong><a href=\"#h-slack-first-trailhead\">Slack-First Trailhead<\/a><\/strong> powers personalized learning directly in the flow of work in Slack.<\/li><li><strong><a href=\"#h-slack-first-analytics\">Slack-First Analytics<\/a> <\/strong>gives teams the insights they need right where they work to make smarter, faster decisions.<\/li><li><strong><a href=\"#h-slack-first-mulesoft\">Slack-First Integration with MuleSoft<\/a> <\/strong>integrates multiple business apps directly into Slack, eliminating the need for context-switching between different software and systems.<\/li><li><strong><a href=\"#h-slack-first-quip\">Slack-First Quip<\/a> <\/strong>allows sales teams to work together in one digital workspace around a single view of the customer.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><a href=\"#h-digital-hq-for-every-industry\">Digital HQ for every industry<\/a><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"#h-slack-first-sustainability\">Slack-First Sustainability<\/a> <\/strong>enables companies to efficiently collaborate with their suppliers to get investor-grade scope 3 reporting and to assist in reducing carbon emissions.<\/li><li><strong><a href=\"#h-slack-first-banking\">Slack-First Corporate and Investment Banking<\/a> <\/strong>helps bankers streamline communication and collaborate on deals faster from anywhere.<\/li><li><strong><a href=\"#h-slack-first-healthcare-and-life-sciences\">Slack-First Healthcare and Life Sciences<\/a> <\/strong>manages employee engagement on one integrated platform.<\/li><li><strong><a href=\"#h-slack-first-philanthropy\">Slack-First Philanthropy<\/a> <\/strong>allows employees to donate, volunteer, and share their activity directly in Slack.<\/li><li><strong><a href=\"#h-slack-first-nonprofit\">Slack-First Nonprofit<\/a> <\/strong>gives non-profit organizations a single platform to collaborate and support their community on.<\/li><li><strong><a href=\"#h-slack-first-education\">Slack-First Education<\/a> <\/strong>helps institutions create a connected campus and ensure faculty, staff, students, and constituents stay aligned and on track.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><a href=\"#h-slack-innovations\">Slack innovations power the Digital HQ<\/a><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"#h-slack-clips\">Slack Clips<\/a> <\/strong>allow teams to create, share, and consume video and audio content in channels in Slack. <\/li><li><strong><a href=\"#h-connect-zoom-to-your-digital-hq\">Connect Zoom to your Digital HQ<\/a><\/strong> makes it easy to instantly start or join a Zoom meeting directly from Slack. <\/li><li><strong><a href=\"#h-slack-connect\">Enhancements to Slack Connect<\/a><\/strong> make it even easier to use Slack with partners who aren\u2019t existing Slack users.<\/li><li><strong><a href=\"#h-govslack\">GovSlack<\/a><\/strong> provides governments, their partners, and enterprises that need a higher level of compliance with a secure, centralized digital HQ.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h1 class=\"anchor-link-gap wp-block-heading\" id=\"h-digital-hq-for-every-department\">Digital HQ for every department<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-slack-first-sales\"><strong>Slack-First Sales<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49895-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Sales-Team-Channel.gif?w=448\" alt=\"Slack-First Sales - Sales Team Channel\" class=\"wp-image-49895\" width=\"260\" height=\"506\" \/><\/a><figcaption><em>With Slack-First Sales, digital deal rooms allow sales teams to securely collaborate around a customer or deal cycle in Slack.<\/em><\/figcaption><\/figure><\/div>\n<div id=\"49895-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Sales-Team-Channel.gif?w=448\" alt=\"Slack-First Sales - Sales Team Channel\" class=\"wp-image-49895\" width=\"260\" height=\"506\" \/><figcaption><em>With Slack-First Sales, digital deal rooms allow sales teams to securely collaborate around a customer or deal cycle in Slack.<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-cloud-gm-how-slack-first-sales-gives-back-time\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack-First Sales<\/a> <\/strong>empowers sales teams to collaborate in real-time to close more deals \u2014 faster \u2014 from anywhere. With digital deal rooms, sales reps now have the ability to access, update, and share Salesforce records directly in Slack, and new alert capabilities help teams stay up-to-date and aligned on important account updates.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Digital deal rooms<\/strong> allow sales teams to securely collaborate around a customer or deal cycle in Slack. With files, conversations, and data in one place, teams can easily prepare for meetings, new reps can quickly onboard by accessing account details in Slack, and external partners and customers can join in directly to close deals fast.<\/p>\n\n\n\n<p><strong>Deal, Account, and Contact Management<\/strong> gives sales reps the ability to access Salesforce records and meeting information directly in Slack. Teams stay up-to-date with updates automatically posted from Salesforce, and intelligent alerts get served up automatically.<\/p>\n\n\n\n<p><strong>Alerts and Reminders<\/strong> allow reps to set up customizable reminders based on deal inactivity or approaching close date, and take action directly from reminders to keep deals up-to-date.<\/p>\n\n\n\n<p><strong>Pipeline View <\/strong>gives reps the ability to monitor and manage pipeline health within Slack to ensure deals stay on track and drive more predictable revenue.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are expected to be available in the Summer \u201822 release.<\/p>\n\n\n\n<p id=\"h-slack-first-service\"><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\"><strong>Slack-First Service<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49900-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1024\" alt=\"Slack-First Service - Swarm\" class=\"wp-image-49900\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png 2880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>With Slack-First Service, service teams can swarm in a Slack channel, bringing the right experts together to solve complex cases. <\/em><\/figcaption><\/figure>\n<div id=\"49900-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1024\" alt=\"Slack-First Service - Swarm\" class=\"wp-image-49900\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png 2880w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Service-Swarm.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><figcaption><em>With Slack-First Service, service teams can swarm in a Slack channel, bringing the right experts together to solve complex cases. <\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/service-cloud-ceo-on-slack-first-service-enhancements\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack-First Service<\/a> <\/strong>allows service teams to automatically identify and bring the right experts into a case. New swarming and expert finder capabilities allow cross-functional teams to collaborate on priority incidents to resolve customer cases more efficiently and effectively.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Case Swarming<\/strong> automatically creates a Slack channel or thread for service teams to collaborate on complex and high priority cases or incidents, bringing in the right cross-functional internal employees and external partners to solve problems faster.&nbsp;<\/p>\n\n\n\n<p><strong>Incident<\/strong><strong> Swarming<\/strong> allows agents to pull together the right cross-functional experts, like legal, devops, and engineering, to collaborate in real time and identify and solve high-impact service incidents quickly, to minimize disruption to customers.<br><strong>Expert Finder<\/strong> automatically identifies the right experts to add to a swarm channel based on availability, capacity, and skills.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Expert Finder and Case Swarming are expected to be available in the Spring \u201822 release and Incident Swarming is expected to be available in the Summer \u201822 release.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-marketing\"><strong>Slack-First Marketing<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49898-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"604\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1024\" alt=\"Slack-First Marketing - Datorama and Marketing Cloud Journeys\" class=\"wp-image-49898\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png 3072w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=300&amp;h=177 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=768&amp;h=453 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1024&amp;h=604 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1536&amp;h=906 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=2048&amp;h=1208 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=264&amp;h=156 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=500&amp;h=295 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=678&amp;h=400 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=150&amp;h=88 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=327&amp;h=193 327w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1218&amp;h=718 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>With Slack-First Marketing, teams can view insights and changes to marketing journeys to review and take action on quickly. <\/em><\/figcaption><\/figure>\n<div id=\"49898-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"3072\" height=\"1812\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1024\" alt=\"Slack-First Marketing - Datorama and Marketing Cloud Journeys\" class=\"wp-image-49898\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png 3072w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=300&amp;h=177 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=768&amp;h=453 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1024&amp;h=604 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1536&amp;h=906 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=2048&amp;h=1208 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=264&amp;h=156 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=500&amp;h=295 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=678&amp;h=400 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=150&amp;h=88 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=327&amp;h=193 327w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/08\/Slack-First-Marketing-Datorama-and-Marketing-Cloud-Journeys.png?w=1218&amp;h=718 1218w\" sizes=\"auto, (max-width: 3072px) 100vw, 3072px\" \/><figcaption><em>With Slack-First Marketing, teams can view insights and changes to marketing journeys to review and take action on quickly. <\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/marketing-cloud-gm-on-slack-first-marketing-advantages\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack-First Marketing<\/a><\/strong> enables marketing teams and agency partners to collaborate in a shared digital workspace. Marketers can now accelerate journey planning with Einstein recommendations in Slack, and Pardot automation empowers all departments to collaborate on a single, shared view of the customer.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Marketing Cloud Journeys for Slack<\/strong> accelerate all aspects of journey planning and execution with in-the-moment collaboration, custom approval workflows, and Einstein recommendations within Slack.&nbsp;<\/p>\n\n\n\n<p><br><strong>Pardot Automation for Slack<\/strong> allows marketing, sales, and service teams to collaborate around a single, shared view of the customer in Slack, and streamlines sales notifications to help teams stay aligned and up-to-date.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Marketing Cloud Journeys for Slack and Pardot Automation for Slack are both expected to be available in the Spring \u201822 release.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-commerce\"><strong>Slack-First Commerce<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"51127-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"219\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1024\" alt=\"Slack-First Commerce\u2019s Use Business Manager alerts to monitor traffic metrics and take action in real-time right from Slack\" class=\"wp-image-51127\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png 2562w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=300&amp;h=64 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=768&amp;h=165 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1024&amp;h=219 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1536&amp;h=329 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=2048&amp;h=439 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=264&amp;h=57 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=500&amp;h=107 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=678&amp;h=145 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=150&amp;h=32 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=901&amp;h=193 901w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1218&amp;h=261 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Slack-First Commerce\u2019s Use Business Manager alerts to monitor traffic metrics and take action in real-time right from Slack.<\/em><\/figcaption><\/figure><\/div>\n<div id=\"51127-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2562\" height=\"549\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1024\" alt=\"Slack-First Commerce\u2019s Use Business Manager alerts to monitor traffic metrics and take action in real-time right from Slack\" class=\"wp-image-51127\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png 2562w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=300&amp;h=64 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=768&amp;h=165 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1024&amp;h=219 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1536&amp;h=329 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=2048&amp;h=439 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=264&amp;h=57 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=500&amp;h=107 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=678&amp;h=145 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=150&amp;h=32 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=901&amp;h=193 901w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-First-Commerce-1.png?w=1218&amp;h=261 1218w\" sizes=\"auto, (max-width: 2562px) 100vw, 2562px\" \/><figcaption><em>Slack-First Commerce\u2019s Use Business Manager alerts to monitor traffic metrics and take action in real-time right from Slack.<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Commerce<\/strong> helps teams gain a deeper understanding of their business, adapt to changing trends, and connect with their customers and colleagues. New alert capabilities enable teams to stay ahead of business trends and resolve order issues fast.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>B2C Commerce Alerts in Slack<\/strong> enable commerce teams to stay ahead of business trends with automatic alerts directly in Slack across promotions, certificates, pricebooks, campaigns, coupons, and more. For example, alerts can be set up for campaign launches, and notify teams when metrics are out of date and need attention.<\/p>\n\n\n\n<p><strong>Order Management Exception Alerts in Slack<\/strong> help commerce teams resolve problems quickly by automatically alerting teams to order issues and bringing the right experts together to solve a case \u2014 directly in Slack. For example, teams can flag high-priority order exceptions in a Slack channel so service agents can make sure orders are fulfilled as soon as possible and customers are updated.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>B2C Commerce Alerts in Slack is generally available now and Order Management Exception Alerts in Slack is expected to be available later this year.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-digital-experiences\"><strong>Slack-First Digital Experiences<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Digital Experiences<\/strong> helps companies deliver personalized digital experiences fast. New CMS integrations alert internal and external teams when new content is published to streamline communication and quickly engage more customers.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong><strong>Salesforce CMS Integration For Slack<\/strong> <\/strong>automatically alerts relevant internal and external teams in a shared space when new content is published. Teams can preview and more easily distribute content to maximize return \u2014 whether it\u2019s through an AE sending a new blog to a prospect or an executive sharing fresh news on Linkedin.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Salesforce CMS Integration For Slack is expected to be available in the Spring \u201822 release.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-platform\"><strong>Slack-First Platform<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Platform <\/strong>empowers admins and developers to easily build apps with low-code tools that integrate data from any business system. New capabilities allow teams to create end-to-end workflows that surface actions and approvals across \u200b\u200bemployees, partners, and customers directly in Slack.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Flow for Slack <\/strong>allows teams to create end-to-end workflows to easily route complex approvals through multiple internal and external stakeholders.<\/p>\n\n\n\n<p><strong>App Builder for Slack <\/strong>allows teams to build apps that pull in and surface Salesforce data directly in Slack.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These are expected to be generally available in the Summer \u201822 release.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-trailhead\"><strong>Slack-First Trailhead<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"51126-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1021\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=1021\" alt=\"Slack-First Trailhead powers personalized learning directly in the flow of work in Slack.\" class=\"wp-image-51126\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png 1160w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=768&amp;h=770 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=1021&amp;h=1024 1021w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=364&amp;h=365 364w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=678&amp;h=680 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\" \/><\/a><figcaption><em>Slack-First Trailhead powers personalized learning directly in the flow of work in Slack.<\/em><\/figcaption><\/figure><\/div>\n<div id=\"51126-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1160\" height=\"1163\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=1021\" alt=\"Slack-First Trailhead powers personalized learning directly in the flow of work in Slack.\" class=\"wp-image-51126\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png 1160w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=768&amp;h=770 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=1021&amp;h=1024 1021w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=364&amp;h=365 364w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=678&amp;h=680 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/home-slack-design-1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1160px) 100vw, 1160px\" \/><figcaption><em>Slack-First Trailhead powers personalized learning directly in the flow of work in Slack.<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-introduces-trailhead-for-slack-delivering-learning-and-enablement-in-the-digital-hq\" target=\"_blank\" rel=\"noreferrer noopener\">Slack-First Trailhead<\/a><\/strong> powers personalized learning directly in Slack. With the new Trailhead for Slack app, employees can work and learn in a single environment in Slack, and AI-powered recommendations help employees reach their development goals and organizations build workforce expertise for the future.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>Trailhead Search Slash Command<\/strong> allows employees to discover, share, and favorite new Trailhead and myTrailhead learning content directly in the flow of work, without ever leaving Slack.<\/p>\n\n\n\n<p><strong>Recommended Learning<\/strong> delivers personalized, Einstein AI-powered learning and content recommendations to make learning more relevant, engaging, and productive.<\/p>\n\n\n\n<p><strong>Home Tab<\/strong> enables employees to view in-progress, favorited, recommended, and assigned learning content to make learning more seamless and efficient.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are available now.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-analytics\"><strong>Slack-First Analytics<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/www.tableau.com\/about\/blog\/2021\/9\/tableau-ai-flow-work-slack-first-analytics\" target=\"_blank\" rel=\"noreferrer noopener\">Slack-First Analytics<\/a><\/strong> gives teams the insights they need right where they work to make smarter, faster decisions. New Einstein capabilities enable teams to make AI-powered predictions, and notifications help teams stay up-to-date on relevant data and trends.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Einstein Discovery in Slack<\/strong> allows teams to build AI-powered predictions and recommendations into all of their data directly in Slack.&nbsp;<\/p>\n\n\n\n<p><strong>Ask Data and Explain Data<\/strong> <strong>in Slack<\/strong> allows users to ask business questions directly in Slack using natural language and presents results as data visualizations with explanations behind the data.<\/p>\n\n\n\n<p><strong>Notifications in Slack<\/strong> deliver automated alerts directly in Slack to help users stay up-to-date on relevant data and trends.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Einstein Discovery in Slack is expected to be available in the Spring \u201822 release. Notifications in Slack are already GA for Tableau and is expected to be available in Tableau CRM in the Spring \u201822 release. Ask Data and Explain Data in Slack is expected to be available in 2022.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-integration-with-mulesoft\"><strong>Slack-First Integration with MuleSoft<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"51183-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"534\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1024\" alt=\"Slack-First Integration enables companies to connect their apps and their people\" class=\"wp-image-51183\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png 1315w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=768&amp;h=401 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1024&amp;h=534 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=500&amp;h=261 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=678&amp;h=354 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=370&amp;h=193 370w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1218&amp;h=635 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Slack-First Integration enables companies to connect their apps and their people<\/em><\/figcaption><\/figure><\/div>\n<div id=\"51183-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1315\" height=\"686\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1024\" alt=\"Slack-First Integration enables companies to connect their apps and their people\" class=\"wp-image-51183\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png 1315w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=768&amp;h=401 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1024&amp;h=534 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=500&amp;h=261 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=678&amp;h=354 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=150&amp;h=78 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=370&amp;h=193 370w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack-first-MuleSoft-1-1.png?w=1218&amp;h=635 1218w\" sizes=\"auto, (max-width: 1315px) 100vw, 1315px\" \/><figcaption><em>Slack-First Integration enables companies to connect their apps and their people<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/blogs.mulesoft.com\/news\/mulesoft-and-slack-composable-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack-First Integration with MuleSoft<\/strong><\/a> integrates multiple business apps directly into Slack, eliminating the need for context-switching between different software and systems. New capabilities allow users to connect apps and data to Slack with clicks, not code, and to include automated alerts in their workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>MuleSoft Anypoint Platform Slack Connector<\/strong> helps users integrate software and custom apps right into Slack, to enable faster collaboration and avoid context-switching between multiple business apps across the organization.<\/p>\n\n\n\n<p><strong>MuleSoft Composer for Salesforce Slack Connector <\/strong>empowers users to connect apps and data to Salesforce with clicks, not code, and to include automated Slack notifications in their workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Both of these capabilities are available now.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-quip\"><strong>Slack-First Quip<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Quip<\/strong> allows sales teams to work together in one digital workspace around a single view of the customer. Now sales teams can embed Quip documents directly into Slack, enabling easier collaboration and faster deal execution.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>Quip App for Slack<\/strong> allows sales teams to embed Quip documents directly into their Slack channels.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Quip App for Slack is available now.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93008\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/2026-gartner-magic-quadrant-for-mdm-solutions-salesforce-informatica-is-once-again-recognized-as-a-leader\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=1024\" class=\"content-card__image\" alt=\"Graph showing Informatica ranking on 2026 Gartner Magic Quadrant for Master Data Management Solutions.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Informatica-Magic-Quadrant.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/2026-gartner-magic-quadrant-for-mdm-solutions-salesforce-informatica-is-once-again-recognized-as-a-leader\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t2026 Gartner\u00ae Magic Quadrant\u2122 for MDM Solutions: Salesforce (Informatica) is Once Again Recognized as a Leader\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92984\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024\" class=\"content-card__image\" alt=\"How Engine and Asymbl Use Slackbot\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Engine and Asymbl Are Putting Slackbot to Work\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/50650\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"anchor-link-gap wp-block-heading\" id=\"h-digital-hq-for-every-industry\"><strong>Digital HQ for every industry<\/strong><\/h1>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-sustainability\"><strong>Slack-First Sustainability&nbsp;<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Sustainability<\/strong> enables companies to efficiently collaborate with suppliers to get investor-grade scope 3 reporting and to assist in reducing carbon emissions. Automated workflows and secure questionnaires in Slack Connect make it easy to work together around science-based emission reduction targets, helping organizations accelerate the path to net zero.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>Reduce Emissions from Suppliers Safely <\/strong>helps businesses collaborate safely and securely with suppliers on science-based targets through Slack Connect.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>New Sustainability Cloud innovations are expected to be generally available in 2022.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-corporate-and-investment-banking\"><strong>Slack-First Corporate and Investment Banking<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Corporate and Investment Banking<\/strong> helps bankers streamline communication and collaborate on deals faster from anywhere. New capabilities let bankers create, share, and collaborate on account details in a single Slack channel.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Financial Services Cloud<\/strong> in Slack allows bankers to access account information and collaborate with deal team members in a single Slack channel.<\/p>\n\n\n\n<p><strong>Interaction Summaries<\/strong> let bankers create, share, and collaborate on meeting notes without ever leaving Slack.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>Both capabilities are expected to be available in the Summer \u201822 release.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-healthcare-and-life-sciences\"><strong>Slack-First Healthcare and Life Sciences<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Healthcare and Life Sciences<\/strong> manages employee engagement on one integrated platform. Now teams can streamline knowledge sharing with dedicated onboarding channels, bots, and alerts for essential resources to improve productivity and health outcomes.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Physician, Care Team, &amp; R&amp;D Onboarding <\/strong>provides teams with a centralized onboarding experience.<\/p>\n\n\n\n<p><strong>Employee Engagement for Health Organizations <\/strong>enables social channels, real-time updates, wellbeing monitoring, and skill development for employees.<\/p>\n\n\n\n<p><strong>IT Support for Healthcare and Life Sciences Employees <\/strong>provides easy self-service options for employees to spend less time troubleshooting and more time getting work done.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are available now.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-philanthropy\"><strong>Slack-First Philanthropy<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Philanthropy<\/strong> brings employees closer to the causes they care about. New capabilities make giving social, allowing employees to donate, volunteer, and share their activity with their colleagues directly in Slack, increasing employee engagement and community impact.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to Salesforce customers?<\/strong><\/h4>\n\n\n\n<p><strong>Donate and Share <\/strong>allows employees to donate to organizations they care about within Slack.&nbsp;<\/p>\n\n\n\n<p><strong>Volunteer and Share<\/strong> enables employees to sign up for volunteer events or even to volunteer virtually and log employee volunteer hours directly in Slack.<\/p>\n\n\n\n<p><strong>Promote Causes and Campaigns<\/strong> allows employees to create and promote campaigns, causes, and events directly in Slack, and allows their colleagues to easily sign up to participate.<\/p>\n\n\n\n<p><strong>Connect with Nonprofit Partners<\/strong> enables employees to coordinate volunteer events with external partners in Slack with Slack Connect. Once a volunteer opportunity is created in Slack, the app immediately creates a channel and invites a nonprofit partner to connect.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are expected to be available in 2022.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-nonprofit\"><strong>Slack-First Nonprofit<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Nonprofit<\/strong> gives non-profit organizations a single platform to collaborate and support their community on. Now case managers can bring the right internal and external partners into Slack to streamline communication on client cases, and daily digests provide automated updates to help clients progress towards their goals.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>Daily Digests &amp; Notifications <\/strong>surface<strong> <\/strong>critical deadlines and key updates to teams from Salesforce directly in Slack. For example, a case manager serving multiple clients can login to Slack and see all their must-dos, upcoming and overdue tasks, and upcoming client meetings in one screen.<\/p>\n\n\n\n<p><strong>Inbound Engagement <\/strong>allows teams to interface with clients without leaving Slack.<\/p>\n\n\n\n<p><strong>Direct &amp; Channel Sharing <\/strong>allows the right experts across an organization to work on the right case, at the right time. For example, a case management team needing to provide service to an individual can collaborate in Slack on how to coordinate services.&nbsp;<\/p>\n\n\n\n<p><strong>Review &amp; Approval <\/strong>allows teams to review and approve documents directly in Slack, while maintaining a log of historical updates to understand where changes have been made.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are expected to be available in the Spring &#8217;22 release.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-first-education\"><strong>Slack-First Education<\/strong><\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>What is being announced?<\/strong><\/h4>\n\n\n\n<p><strong>Slack-First Education<\/strong> helps institutions create a connected campus and ensure faculty, staff, students, and constituents stay aligned and on track. With the Student Success Alerts App for Slack, faculty can quickly notify advisors of student concerns, ensuring they receive fast and equitable access to the support they need, from anywhere.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What capabilities does this give to customers?<\/strong><\/h4>\n\n\n\n<p><strong>Student Success Alerts<\/strong> notify faculty and staff of student concerns, ensuring they receive fast and equitable access to the support they need, from anywhere.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\"><strong>When will these new capabilities be available?<\/strong><\/h4>\n\n\n\n<p>These capabilities are expected to be available in the Summer \u201822 release.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h1 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-innovations-power-the-digital-hq\"><strong><strong>Slack innovations power the Digital HQ<\/strong><\/strong><\/h1>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-clips\">Slack <strong>Clips<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1000\" alt=\"With clips, users can leave quick and simple video or audio messages right from any Slack channel or DM, providing them with more flexible and asynchronous ways of communicating with their team.\" class=\"wp-block-jetpack-slideshow_image wp-image-51204\" data-id=\"51204\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack_Clips.gif?strip=all&#038;quality=95\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">With clips, users can leave quick and simple video or audio messages right from any Slack channel or DM, providing them with more flexible and asynchronous ways of communicating with their team.<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"960\" alt=\"Clips make it easy to record your project updates or ideas and share them with your team, allowing others to watch and respond on their own schedule.\" class=\"wp-block-jetpack-slideshow_image wp-image-51268\" data-id=\"51268\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/Slack_Clips_GIF2.gif?strip=all&#038;quality=95\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Clips make it easy to record your project updates or ideas and share them with your team, allowing others to watch and respond on their own schedule.\n<\/figcaption><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">What is being announced?<\/h4>\n\n\n\n<p><strong>Clips<\/strong> provide an alternative to the endless stream of back-to-back meetings and a more flexible and asynchronous way of communicating. With clips, users can easily create, share and consume video and audio content in channels \u2013 empowering them to contribute to the conversation on their own time. The playback experience with clips gives users the ability to speed up or slow down the content, read through the transcript, access archived recordings with searchable transcriptions, or watch on the go from a phone.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">When will these new capabilities be available?<\/h4>\n\n\n\n<p>Clips begins rolling out today and is expected to be available to all paid teams in the Winter \u201822 release.&nbsp;<\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-connect-zoom-to-your-digital-hq\">Connect Zoom to your digital HQ<\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">What is being announced?&nbsp;<\/h4>\n\n\n\n<p>For times when people prefer to talk live and face-to-face, <strong>Zoom<\/strong> makes it easy to instantly start or join a meeting or call directly from Slack or Salesforce. Salesforce\u2019s app with Einstein Conversation Insights surfaces personalized, coachable moments based on Zoom meeting recordings. In the future, customers will be able to use Slack as a Zoom App directly within Zoom meetings and share information about the meeting in Slack channels after the meeting has finished.<\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-slack-connect-enhancements\">Slack Connect Enhancements<\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">What is being announced?<\/h4>\n\n\n\n<p><strong>Slack Connect <\/strong>brings communication out of siloed email inboxes into channels, so that teams can work quickly and collaboratively with outside organizations. New functionality makes it even easier to work with anyone in Slack, regardless of whether they\u2019re already Slack customers.<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">When will these new capabilities be available?<\/h4>\n\n\n\n<p>Slack Connect enhancements are expected to be available to Slack Enterprise Grid customers in Winter 2022.<\/p>\n\n\n\n<h2 class=\"anchor-link-gap wp-block-heading\" id=\"h-govslack\">GovSlack&nbsp;<\/h2>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">What is being announced?<\/h4>\n\n\n\n<p>Slack provides governments, their partners, and enterprises that need a higher level of compliance with a secure, centralized digital HQ. <strong>GovSlack<\/strong> is a version of Slack that runs in a government-certified cloud environment and provides the same boost to agency productivity, while enabling secure cross-collaboration.&nbsp;<\/p>\n\n\n\n<h4 class=\"anchor-link-gap wp-block-heading\">When will these new capabilities be available?<\/h4>\n\n\n\n<p>GovSlack is expected to be available in 2022.&nbsp;<\/p>\n\n\n\n<p><em>Learn more about Slack-first integrations <\/em><a href=\"https:\/\/www.salesforce.com\/products\/slack\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>here<\/em><\/a><em>.&nbsp;<\/em><\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Salesforce and Slack empower companies to build their digital HQ\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Salesforce announced new capabilities that integrate Slack across Salesforce\u2019s products and industry solutions, plus new Slack innovations that improve collaboration. Read more in the press release. <\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/09\/21\/new-salesforce-and-slack-innovations-empower-companies-to-build-their-digital-hq\" target=\"_blank\">\n\t\t\t\t<span>Read the press release<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>The following information is intended for INFORMATIONAL PURPOSES ONLY, and not as a binding commitment. Please do not rely on this information in making your purchasing decisions. The development, release and timing of any products, features or functionality remain at the sole discretion of Slack, and are subject to change.<\/p>\n\n\n\n<p>Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol &#8220;CRM.&#8221; For more information please visit https:\/\/www.salesforce.com, or call 1-800-NO-SOFTWARE.<\/p>\n\n\n\n<p><em>Editor\u2019s Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce\u2019e sustainability solutions, check out this\u00a0<a target=\"_blank\" href=\"https:\/\/www.salesforce.com\/products\/sustainability-cloud\/overview\/\" rel=\"noreferrer noopener\">product page<\/a>. For the latest news on Salesforce\u2019s sustainability efforts, check out\u00a0<a target=\"_blank\" href=\"https:\/\/www.salesforce.com\/news\/topics\/sustainability\/\" rel=\"noreferrer noopener\">this page.<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working. Why it matters: Companies in every industry are looking to create digital HQs that support remote and hybrid work across every [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":51286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1725],"sf_theme":[1912,1915],"sf_topic":[2239,1737,2068,1757,1726,1791,1732,1763,1758,1750,1745],"sf_product":[1760,1759,1790,1736,1747,1772,1782,2363,1761,1783,1808,2410,1784],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[2838],"sf_visibility":[],"coauthors":[],"class_list":["post-50650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-media-resources","sf_theme-digital-transformation","sf_theme-future-of-work","sf_topic-analytics","sf_topic-artificial-intelligence","sf_topic-customer-360","sf_topic-customer-service-and-support","sf_topic-digital-transformation","sf_topic-dreamforce","sf_topic-future-of-work","sf_topic-innovation","sf_topic-marketing","sf_topic-philanthropy","sf_topic-sales","sf_product-agentforce-commerce","sf_product-agentforce-marketing","sf_product-agentforce-net-zero","sf_product-agentforce-nonprofit","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-tableau-crm","sf_product-customer-360","sf_product-experience-cloud","sf_product-industry-solutions","sf_product-quip","sf_product-slack","sf_product-trailhead","sf_location-amer","sf_collection-future-of-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021 - Salesforce<\/title>\n<meta name=\"description\" content=\"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021\" \/>\n<meta property=\"og:description\" content=\"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-21T12:02:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-16T22:00:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/1200x675-FAQ-template.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021\",\"datePublished\":\"2021-09-21T12:02:00+00:00\",\"dateModified\":\"2024-09-16T22:00:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\"},\"wordCount\":3453,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\",\"name\":\"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021 - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg\",\"datePublished\":\"2021-09-21T12:02:00+00:00\",\"dateModified\":\"2024-09-16T22:00:06+00:00\",\"description\":\"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg\",\"width\":1200,\"height\":675,\"caption\":\"Astro presents new Slack & Salesforce integrations\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021 - Salesforce","description":"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/","og_locale":"en_US","og_type":"article","og_title":"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021","og_description":"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that","og_url":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2021-09-21T12:02:00+00:00","article_modified_time":"2024-09-16T22:00:06+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/1200x675-FAQ-template.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"17 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/"},"author":{"name":"","@id":""},"headline":"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021","datePublished":"2021-09-21T12:02:00+00:00","dateModified":"2024-09-16T22:00:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/"},"wordCount":3453,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/","url":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/","name":"A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021 - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg","datePublished":"2021-09-21T12:02:00+00:00","dateModified":"2024-09-16T22:00:06+00:00","description":"Quick take: Salesforce today announced new capabilities that help every department and industry build a digital HQ, plus new Slack innovations that","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/faq-how-salesforce-and-slack-help-companies-build-their-digital-hq\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg","width":1200,"height":675,"caption":"Astro presents new Slack & Salesforce integrations"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/09\/921_SlackFQ-2.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/50650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=50650"}],"version-history":[{"count":34,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/50650\/revisions"}],"predecessor-version":[{"id":53222,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/50650\/revisions\/53222"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/51286"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=50650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=50650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=50650"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=50650"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=50650"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=50650"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=50650"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=50650"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=50650"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=50650"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=50650"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=50650"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=50650"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=50650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}