{"id":54635,"date":"2022-03-02T08:01:00","date_gmt":"2022-03-02T16:01:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=54635"},"modified":"2022-06-23T12:29:23","modified_gmt":"2022-06-23T19:29:23","slug":"salesforce-customers-earnings","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-customers-earnings\/","title":{"rendered":"How Top Organizations Embrace a Digital-First Future with Salesforce"},"content":{"rendered":"\n<p>Salesforce released its <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/03\/01\/update-salesforce-reports-q4-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">latest earnings report<\/a> yesterday, which highlighted how companies around the world are turning to Salesforce to transform their businesses for the digital-first future.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Driving the news: <\/strong>Salesforce customer wins detailed during earnings included <a href=\"https:\/\/www.modernatx.com\" target=\"_blank\" rel=\"noreferrer noopener\">Moderna<\/a>, <a href=\"https:\/\/www.paypal.com\/us\/home\" target=\"_blank\" rel=\"noreferrer noopener\">PayPal<\/a>, <a href=\"https:\/\/www.ralphlauren.com\" target=\"_blank\" rel=\"noreferrer noopener\">Ralph Lauren<\/a>, and <a href=\"https:\/\/www.southwest.com\" target=\"_blank\" rel=\"noreferrer noopener\">Southwest Airlines<\/a>.<\/p>\n\n\n\n<p><strong>Moderna partners with Salesforce to become a fully-digital biotech company<\/strong><\/p>\n\n\n\n<p>Known worldwide for its COVID-19 vaccine, Moderna is embedding analytics, AI, and automation across every step of its value chain:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>With Health Cloud, Moderna will gain a more complete view of its customers.&nbsp;<\/li><li>With Einstein and Tableau CRM, Moderna can analyze data from across all departments and use predictive analytics to make more informed decisions.<\/li><\/ul>\n\n\n\n<p><strong>Salesforce + Slack help power <\/strong><a href=\"https:\/\/www.salesforce.com\/resources\/guides\/paypal-unifies-teams-better-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>PayPal\u2019s<\/strong><\/a><strong> digital HQ<\/strong><\/p>\n\n\n\n<p>Salesforce and PayPal have a deep relationship built on using Customer 360 and Slack to deliver all-digital employee and customers experiences from anywhere:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>In the fourth quarter, PayPal expanded its use of Salesforce and Slack to support a digital HQ for its global workforce.<\/li><li>PayPal uses Slack Huddles for thousands of real-time audio calls every week, and Slack chatbots to quickly respond to employee questions, log IT tickets, check ticket status, and more.<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/video\/3812781\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Ralph Lauren<\/strong><\/a><strong> expands digital presence and regional footprint with Salesforce<\/strong><\/p>\n\n\n\n<p>Ralph Lauren is deepening its connection with customers in both digital and physical settings:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Commerce Cloud helped Ralph Lauren grow its North American online sales by over 30% in its December Quarter.&nbsp;<\/li><li>Throughout the pandemic, Ralph Lauren has relied on Slack to keep geographically-disparate teams connected and working together seamlessly.<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/customer-success-stories\/southwest\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Southwest Airlines<\/strong><\/a><strong> taps Salesforce for digital customer service tools&nbsp;<\/strong><\/p>\n\n\n\n<p>Southwest is well known for its incredible customer service, and with Salesforce, the airline tapped technology to make it even better:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Using Salesforce, Southwest has consolidated several systems and tools, creating a single view of the customer for agents, reducing the time required to address customer needs.<\/li><li>Chatbots now handle a greater number of calls and agents can toggle between multiple chats at a time, freeing them up to build customer relationships and tackle more complex issues.<\/li><\/ul>\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cWe saw remarkable customer success stories across our full portfolio of products, industries and geographies in the quarter. There is a tremendous appetite for digital transformation and we expect that to continue,\u201d said <a href=\"https:\/\/www.salesforce.com\/company\/leadership\/bios\/bio-patterson\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gavin Patterson<\/a>, President &amp; Chief Revenue Officer, Salesforce. \u201cWe are proud to have supported these and so many other companies, and are grateful to all of our customers for their continued trust in us.\u201d<\/p>\n\n\n\n<p><strong>More information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Read the earnings <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/03\/01\/update-salesforce-reports-q4-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">press release<\/a>.<\/li><li>Dive into <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-company-facts\/\" target=\"_blank\" rel=\"noreferrer noopener\">this post<\/a> for 12 Salesforce facts and figures you might not know.<\/li><li>Learn how Ralph Lauren and Salesforce create B2B2C brand love <a href=\"https:\/\/www.salesforce.com\/video\/3812781\/\" target=\"_blank\" rel=\"noreferrer noopener\">in this video<\/a>.<\/li><li>Explore Southwest\u2019s 17-year-long relationship with Salesforce <a href=\"https:\/\/www.salesforce.com\/customer-success-stories\/southwest\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce released its latest earnings report yesterday, which highlighted how companies around the world are turning to Salesforce to transform their businesses for the digital-first future.&nbsp;&nbsp; Driving the news: Salesforce customer wins detailed during earnings included Moderna, PayPal, Ralph Lauren, and Southwest Airlines. Moderna partners with Salesforce to become a fully-digital biotech company Known worldwide [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":54702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1729],"sf_theme":[1917],"sf_topic":[1744,1775],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-54635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-customer","sf_theme-customer-engagement","sf_topic-customer-success","sf_topic-earnings","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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