{"id":55322,"date":"2022-04-12T05:57:00","date_gmt":"2022-04-12T12:57:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=55322"},"modified":"2023-02-24T13:56:59","modified_gmt":"2023-02-24T21:56:59","slug":"salesforce-launches-no-code-tool-to-streamline-government-eligibility-programs","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-launches-no-code-tool-to-streamline-government-eligibility-programs\/","title":{"rendered":"Salesforce Launches No-Code Tool to Help Automate Government Program Delivery"},"content":{"rendered":"\n

At World Tour Washington, D.C.<\/a>, Salesforce announced general availability of Business Rules Engine, a no-code rules automation tool that enables public servants to build, test, and automate complex policy-based rules with just a few clicks. <\/p>\n\n\n\n

This lets governments set up speedy automations that perform complex calculations  \u2014 for example, determining if constituents qualify for food assistance or if a service member is eligible for a reenlistment bonus.<\/p>\n\n\n\n

Why it\u2019s important: <\/strong>According to a recent survey<\/a>, government CIOs cited low code and no code as the top emerging IT trends with expected impact on their agencies over the next few years. Many CIOs initially tested these tools over the course of the COVID-19 pandemic to quickly launch solutions for housing assistance, unemployment programs, and scheduling COVID-19 tests. <\/p>\n\n\n\n

Rather than waiting on limited IT teams to make program updates, public sector organizations were able to respond faster to changing mission needs.<\/p>\n\n\n\n

The Salesforce perspective:<\/strong> \u201cNo-code digital tools deliver tremendous value to the public sector by empowering their employees, regardless of technical expertise, to build and evolve the digital solutions they need to effectively serve their constituents,\u201d said Nasi Jazayeri, EVP and GM of Public Sector, Salesforce. \u201cAs agencies face new crises and shifting legislative policies, Salesforce\u2019s Business Rules Engine ensures that there is no delay in carrying out their missions and delivering benefits to qualified applicants.\u201d <\/p>\n\n\n\n

Driving the news: <\/strong>Business Rules Engine empowers business users, regardless of their technical expertise, to update the digital tools and rules they use to carry out policies. Many government programs can be quite complex, making eligibility decisions and explaining those decisions to constituents difficult. Licensing and permitting, HR processes like personnel action requests, and grant programs such as unemployment assistance, SNAP, and Medicaid, all require complex decision logic.<\/p>\n\n\n\n

By dragging and dropping formulas or reusing templates, users can quickly launch new programs that automate decisions while being able to easily modify them in concert with changing mission needs.  <\/p>\n\n\n\n

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