{"id":60581,"date":"2022-11-09T05:00:00","date_gmt":"2022-11-09T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=60581"},"modified":"2023-04-28T13:15:12","modified_gmt":"2023-04-28T20:15:12","slug":"salesforce-patient-360-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-patient-360-announcement\/","title":{"rendered":"Salesforce Announces Patient 360 for Health Innovations to Help Lower Costs and Deliver More Efficient Care for Patient Success Now"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li>Patient 360 for Health innovations help Salesforce&#8217;s healthcare ecosystem deliver success with cost-efficient tools and automation to help increase productivity.&nbsp;<\/li><li>Innovations including Behavioral Health, Advanced Therapy Management, Salesforce Genie for Healthcare, and Care Coordination to help deliver patient success now, all on a single platform.<\/li><li>According to Salesforce\u2019s 2022 Success Metrics Global Highlights study, healthcare and life sciences organizations using Salesforce are seeing an average 25%* savings on operational costs.<\/li><\/ul>\n\n\n\n<p>Today, Salesforce announced new <a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/healthcare\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Patient 360 for Health innovations<\/a> that provide cost-saving automation, personalized intelligence, and real-time data for healthcare and life sciences organizations to deliver comprehensive patient success and equitable care with greater efficiency. Salesforce customers including <a href=\"https:\/\/www.advancedrecoverysystems.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advanced Recovery Systems<\/a>, <a href=\"https:\/\/www.bluebirdbio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">bluebird bio<\/a>, and <a href=\"https:\/\/www.johnmuirhealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Muir Health<\/a> are now tapping into these new capabilities to <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/03\/16\/salesforce-delivers-the-future-of-patient-health-with-new-innovations\/#:~:text=Customer%20360%20for%20Health%20draws,providers%20and%20payers%20from%20anywhere.\" target=\"_blank\" rel=\"noreferrer noopener\">build on existing Patient 360<\/a> solutions.&nbsp;<\/p>\n\n\n\n<p>Amid macroeconomic turbulence, the healthcare industry is on a costly path to post-pandemic recovery. Of the <a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare-systems-and-services\/our-insights\/administrative-simplification-how-to-save-a-quarter-trillion-dollars-in-us-healthcare\" target=\"_blank\" rel=\"noreferrer noopener\">nearly $4 trillion spent on healthcare<\/a> annually in the United States, administrative spending makes up about one-quarter of the total cost. What\u2019s more, the healthcare industry is experiencing crisis-level labor shortages, with California and New York projected to <a href=\"https:\/\/www.mercer.us\/content\/dam\/mercer\/assets\/content-images\/north-america\/united-states\/us-healthcare-news\/us-2021-healthcare-labor-market-whitepaper.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">lose half a million healthcare workers by 2026<\/a>, making hiring more expensive than ever.&nbsp;<\/p>\n\n\n\n<p>With headwinds like these, organizations are under pressure to become more efficient and do more with less. They must deliver <strong>success now<\/strong>, to their patients and to other stakeholders.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Today\u2019s organizations must invest in streamlined solutions that increase time-to-value, cost savings, and efficiency without compromising patient outcomes. Patient 360 for Health innovations give customers cost-saving automation, personalized intelligence, and real-time data tools to help deliver patient success now \u2014 even in the face of increasing costs and labor shortages.<\/p><cite>LaShonda Anderson-Williams, Chief Revenue Officer for Healthcare and Life Sciences, Salesforce<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-patient-360-for-health-innovations\"><strong>Patient 360 for Health Innovations<\/strong><\/h2>\n\n\n\n<p>Now, Patient 360 for Health is built to put the patient at the center of everything. The full list of innovations can be found <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-patient-360-innovation-deep-dive\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>With <strong>Behavioral Health<\/strong>, teams can personalize engagement for patients at each step of their care journey and provide access to mental and behavioral health services more efficiently to help address behavioral health inequities.<\/li><li><strong>Advanced Therapy Management <\/strong>helps pharmaceutical companies streamline and maintain full visibility around the entire advanced therapy treatment processes for patients \u2013 from referrals, apheresis, and multiple appointment scheduling to drug manufacturing and administration \u2013 by connecting everyone involved in a patient&#8217;s therapy journey.<\/li><li><strong>Salesforce Genie for Healthcare <\/strong>integrates real-time clinical data, such as past and current medications, and non-clinical data, such as social determinants of health, to create a more comprehensive patient profile.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-group alignfull has-white-color has-text-color has-background\" style=\"background:linear-gradient(180deg,rgb(3,45,96) 0%,rgb(3,45,96) 42%,rgb(0,114,183) 99%)\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>From one single platform, Patient 360 for Health innovations can help:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Behavioral health specialists <\/strong>now quickly get up to speed on a patient\u2019s full history \u2014 including social determinants of health like social &amp; community context and educational status \u2014 and share standardized assessments in real time to capture critical patient information.<\/li><li><strong>Crisis center counselors <\/strong>now identify risks in real time. They can de-escalate patients calling into a hotline like 988 because they are experiencing a mental health crisis and follow up to refer them to appropriate resources to help get them any necessary care.&nbsp;<\/li><li><strong>Treatment center care coordinators<\/strong> now book all of the visits for a patient receiving advanced therapy at the same time, from initial referral and consent, to blood sampling, infusion, and post-treatment care.&nbsp;<\/li><li><strong>Care managers<\/strong> now receive automatic notifications when a patient\u2019s health, social or clinical score has dropped \u2013 due to factors like losing access to transportation or missing an appointment \u2013 so they can quickly coordinate in Slack and intervene and help get the patient back on track with a care plan.&nbsp;<\/li><li><strong>Medical device companies<\/strong> can now provide customers in need of a device, such as a knee brace, with access to additional products from other brands that will speed up their recovery time, such as vitamins or footwear, all from one website.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-industry-leaders-use-patient-360-to-deliver-better-patient-experiences\"><strong>Industry leaders use Patient 360 to deliver better patient experiences<\/strong><\/h2>\n\n\n\n<p>Salesforce recently <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/11\/07\/companies-report-cost-savings-with-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">surveyed 3,500 customers to understand how the technology was impacting their businesses<\/a> and found that healthcare and life sciences organizations using Salesforce are seeing an average 25%* savings on operational costs. Companies like <a href=\"https:\/\/www.advancedrecoverysystems.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advanced Recovery Systems<\/a>, <a href=\"https:\/\/www.bluebirdbio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">bluebird bio<\/a>, and <a href=\"https:\/\/www.google.com\/search?gs_ssp=eJzj4tTP1TdILyvOSlZgNGB0YPASyMrPyFPILc0sUshITcwpyQAAoTAKOg&amp;q=john+muir+health&amp;rlz=1C5GCEM_enUS977US977&amp;oq=john+mu&amp;aqs=chrome.2.0i355i433i512j46i433i512j46i131i199i433i457i465i512j0i131i433i512j46i433i512j0i512j46i175i199i512j69i61.2729j0j7&amp;sourceid=chrome&amp;ie=UTF-8\" target=\"_blank\" rel=\"noreferrer noopener\">John Muir Health<\/a> are also using Salesforce to deliver patient-centered care.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>&#8220;Using Salesforce Patient 360 for Health, we stood up our customer digital health platform, Nobu, in less than a month,\u201d said Allison Walsh, VP of Business Development at<strong> Advanced Recovery Systems<\/strong>. \u201cWith this technology, we\u2019ve been able to offer our patients telehealth services and other behavioral health tools in real time to stay engaged with them along their entire journey.\u201d<\/li><li>\u201cAs a cell and gene therapy company, one of the challenges we face is how to keep patients at the center of the entire journey,&#8221; said Neary Detrick, Senior Director of EDMA &amp; Cell and Gene Therapy Solutions at <strong>bluebird bio<\/strong>. \u201cWe selected Salesforce Patient 360 for Health because it helps keep our processes simple while engaging our hospitals and employees at scale.\u201d&nbsp;<\/li><li>\u201cOne of the biggest challenges health systems face today is providing a unified, complete picture of the patient to the doctors, hospitals, and care facilities that serve them,\u201d said David Hook, Executive Director of Marketing &amp; Digital Consumer Experience at <strong>John Muir Health<\/strong>. \u201cWith Salesforce Genie for Health and other technology from across Salesforce\u2019s Patient 360, we\u2019re able to put the patient at the center of everything we do and provide the trusted support they expect from John Muir Health.\u201d&nbsp;<\/li><\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tPatient 360 for Health\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-patient-360-innovation-deep-dive\" target=\"_blank\">\n\t\t\t\t<span>Dive deeper into the innovations<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-extending-new-patient-360-innovations-through-the-salesforce-partner-ecosystem\"><strong>Extending new Patient 360 innovations through the Salesforce partner ecosystem<\/strong><\/h2>\n\n\n\n<p>Salesforce has an extensive partner ecosystem providing unique experience and solutions for the healthcare and life sciences industries, including consulting partners <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3000000266zBEAQ\" target=\"_blank\" rel=\"noreferrer noopener\">Accenture<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000001yKpNEAU\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte Digital<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000003Ie1UEAS\" target=\"_blank\" rel=\"noreferrer noopener\">Huron<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3A00000FMkgLUAT\" target=\"_blank\" rel=\"noreferrer noopener\">KPMG<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000003JBXPEA4\" target=\"_blank\" rel=\"noreferrer noopener\">PwC<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000009xUI8EAM\" target=\"_blank\" rel=\"noreferrer noopener\">Slalom<\/a>, and <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3000000B4t7IEAR\" target=\"_blank\" rel=\"noreferrer noopener\">Torrent Consulting<\/a>. ISV partners such as <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N4V00000HE1OnUAL\" target=\"_blank\" rel=\"noreferrer noopener\">CareJourney<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N4V00000FNBktUAH\" target=\"_blank\" rel=\"noreferrer noopener\">Populi<\/a>, and <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N4V00000G2WaOUAV\" target=\"_blank\" rel=\"noreferrer noopener\">Verifiable<\/a> extend and complement Patient 360 for Health, and the <a href=\"https:\/\/appexchange.salesforce.com\/mktcollections\/industry-collections\/healthcare\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange Healthcare and Life Sciences Collection<\/a> features partner apps and experts that help companies better use real-time patient and provider data.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Dive deeper into the latest updates for Patient 360 for Health <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-patient-360-innovation-deep-dive\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>To learn how Salesforce is delivering on its promise of patient success now, go <a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/healthcare\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>Learn how customers like John Muir Health are using Salesforce Patient 360 to unify their data and build a more complete picture of their patients <a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-three-companies-from-radically-different-industries-are-humanizing-the-customer-experience-with-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>Watch how bluebird bio is using Salesforce\u2019s Advanced Therapy Management to improve accessibility, affordability, and outcomes for patients <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/Dreamforce_2022\/series\/Healthcare_and_Life_Sciences\/episode\/episode-s1e8\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>To learn more about Salesforce Genie, click <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><\/ul>\n\n\n\n<p><em>*Source: <\/em><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/11\/07\/companies-report-cost-savings-with-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>2022 Salesforce Success Metrics Global Highlights<\/em><\/a><em> study.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Patient 360 for Health innovations help Salesforce&#8217;s healthcare ecosystem deliver success with cost-efficient tools and automation to help increase productivity.&nbsp; Innovations including Behavioral Health, Advanced Therapy Management, Salesforce Genie for Healthcare, and Care Coordination to help deliver patient success now, all on a single platform. According to Salesforce\u2019s 2022 Success Metrics Global Highlights study, healthcare [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":60631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[2068,1726],"sf_product":[2717,2797],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[2685,2614,2838],"sf_visibility":[],"coauthors":[],"class_list":["post-60581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-customer-360","sf_topic-digital-transformation","sf_product-data-360","sf_product-flow-automation","sf_industry-healthcare-and-life-sciences","sf_location-global","sf_collection-success-now-featured","sf_collection-success-now","sf_collection-future-of-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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