{"id":61589,"date":"2025-11-25T05:10:56","date_gmt":"2025-11-25T13:10:56","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=61589"},"modified":"2025-12-01T16:42:22","modified_gmt":"2025-12-02T00:42:22","slug":"future-of-salesforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/","title":{"rendered":"The Future of AI Agents: Top Predictions and Trends to Watch in 2026"},"content":{"rendered":"\n<p>2025 delivered enterprise <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> that moved beyond simple prompts and reactive text generation into a new reality where digital agents don\u2019t just talk \u2014 they act.&nbsp;<\/p>\n\n\n\n<p>The emergence of &#8220;<a href=\"https:\/\/www.salesforce.com\/news\/stories\/vibe-coding-demo-story\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">vibe coding<\/a>,&#8221; the fast-growing trend of using <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-generative-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">generative AI<\/a> to spin up code from plain-language prompts \u2014 quickly democratized development but introduced security and reliability concerns. Simultaneously, businesses had to confront the reality of &#8220;<a href=\"https:\/\/hbr.org\/2025\/09\/ai-generated-workslop-is-destroying-productivity\" target=\"_blank\" rel=\"noreferrer noopener\">workslop<\/a>&#8221; \u2014 the tide of low-quality, hallucinated AI noise that forced employees to spend hours auditing the very agents meant to save them time.<\/p>\n\n\n\n<p>Moving into 2026, agentic momentum is undeniable. A new Salesforce study of CIOs finds AI <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-trends-2026\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">adoption has skyrocketed 282%<\/a>, a sign of the technology\u2019s pull. Yet the report also reveals that a significant number of leaders remain hesitant to make the full leap to an autonomous agent-first strategy. The reason? Trust in data has become the number one bottleneck, as leaders weigh the risks of autonomous action against the undeniable rewards of scale.<\/p>\n\n\n\n<p>The question now is not whether <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agents<\/a> will change how work gets done but how organizations will orchestrate, trust, and live alongside them. The following predictions explore:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-the-future-of-agentic-ai-proactive-multi-agent-systems\">The future of agentic AI: Proactive, multi-agent systems<\/a><\/li>\n\n\n\n<li><a href=\"#h-trusted-agentic-ai-as-a-differentiator\">Trusted agentic AI as a differentiator<\/a><\/li>\n\n\n\n<li><a href=\"#h-unexpected-use-cases-of-agentic-ai\">Unexpected use cases of agentic AI<\/a><\/li>\n\n\n\n<li><a href=\"#h-agentic-ai's-broader-impacts\">Agentic AI&#8217;s broader impacts<\/a><\/li>\n\n\n\n<li><a href=\"#h-what-it-will-take-to-make-agentic-ai-successful\">What it will take to make agentic AI successful&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-salesforce-and-why-are-its-executives-predicting-the-future-nbsp\"><strong>What is Salesforce (and why are its executives predicting the future)?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Salesforce helps organizations of any size become <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprises<\/a> \u2013 integrating humans, AI agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation.<\/p>\n\n\n\n<p>Salesforce leaders are on the front lines of the latest AI trends, technologies, and challenges impacting businesses and are helping customers in every industry with their Agentic Enterprise transformation journey. They bring expertise and insight from market analysis, customer conversations, and internal data to help reveal what tomorrow may bring.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-future-of-agentic-ai-proactive-multi-agent-systems\"><strong>The Future of Agentic AI: Proactive, Multi-Agent Systems<\/strong><\/h2>\n\n\n\n<p><strong>The future of AI isn\u2019t a robot; it\u2019s a team. <\/strong>\u201cCompanies will rapidly transition to an \u2018orchestrated workforce\u2019 model. We are shifting from monolithic AI to a system where a primary \u2018orchestrator\u2019 agent directs smaller, expert agents. This model allows for greater specialization, efficiency, and scalability, much like a well-managed human team. Crucially, this model ensures humans remain in control, shifting the human role to a high-level supervisor who leverages AI-powered observability tools to set guardrails, ensure ethics, and oversee the entire digital team&#8217;s performance.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/armitapeymandoust\/\" target=\"_blank\" rel=\"noreferrer noopener\">Armita Peymandoust<\/a>, SVP, Forward Deployed Engineering, Salesforce<\/p>\n\n\n\n<p><strong>The multi-Agentic Enterprise will finally arrive.<\/strong> \u201cIn 2026, single AI agents will become digital dead-end islands, offering isolated value but failing to scale, trapping enterprises in a productivity paradox. True enterprise success will demand a fully orchestrated digital workforce where agents collaborate seamlessly with other agents, across departments, and outside the organization. This transition from single agents to multi-agent intelligence is blocked by a failure to establish three necessary technology foundations: multi-agent protocol for open interoperability and communication, integrated multi-agent context for a unified data foundation, and robust multi-agent governance for security and observability of all agents.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/mkrishna\/\" target=\"_blank\" rel=\"noreferrer noopener\">Muralidhar Krishnaprasad (MK),<\/a> President &amp; CTO, C360 Platform, Apps, Industries &amp; Agentforce<\/p>\n\n\n\n<p><strong>Agents will move from task takers to outcome owners. \u201c<\/strong>We&#8217;re going to go from task-taking conversational assistant agents to outcome-owning agents that are deeply embedded into the fabric of work. Instead of giving agents instructions, we&#8217;ll give agents goals. Whether it\u2019s improving customer satisfaction, growing pipeline, or reducing time to resolution, agents will dynamically learn to orchestrate people, processes, and data to drive results for you by operating proactively within your business with deep organizational awareness. Think of it as the shift from \u2018here&#8217;s what to do\u2019<em> <\/em>to<em> <\/em>\u2018here\u2019s the outcome I want.\u2019 The next transformation will happen when&nbsp; AI agents don\u2019t just follow instructions, they advance outcomes.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/xnancy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nancy Xu<\/a>, VP, Salesforce AI&nbsp;<\/p>\n\n\n\n<p><strong>Agents will go from user-initiated to event-driven<\/strong>. \u201cAgents will gain autonomy and initiate work based on events. For instance, one agent discovering a performance issue will automatically communicate with a development agent, instructing it to analyze, fix the problem, and perform testing without human prompting.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/danfernandez\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dan Fernandez<\/a>, VP, Product, Developer Services<\/p>\n\n\n\n<p><strong>Simulation \u201cgyms\u201d will supercharge enterprise learning loops. <\/strong>\u201cBy 2026, agents will learn faster than the real world allows by combining shared meaning standards with simulation \u2018gyms\u2019 where they can practice, fail, and improve on repeat. When data keeps its context across platforms and agents train in accelerated environments, learning loops take off and enterprises get safer, smarter agents at scale. Salesforce\u2019s<a href=\"https:\/\/www.cio.com\/article\/4089684\/salesforce-unveils-simulation-environment-for-training-ai-agents.html\"> eVerse<\/a> is an early example of how this works, and it\u2019s already delivering improved outcomes for customers. Over time (likely post-2026), new interfaces will unlock the power of simulations for knowledge workers, giving them the ability to conduct rich, what-if analysis before recommending or taking action.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/mescobosa\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marc Escobosa<\/a>, VP, Salesforce Futures&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>New interfaces will unlock the power of simulations for knowledge workers, giving them the ability to conduct rich, what-if analysis before recommending or taking action.<\/p>\n<cite>Marc Escobosa, VP, Salesforce Futures<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-trusted-agentic-ai-as-a-differentiator\"><strong>Trusted Agentic AI as a Differentiator<\/strong><\/h2>\n\n\n\n<p><strong>A brand&#8217;s identity will be defined by its AI&#8217;s identity. <\/strong>\u201cBy 2026, brands won\u2019t be defined by logos or slogans; they will be defined by their AI. These customizable agents will become the ultimate brand ambassadors: smart, personalized, and continuously evolving with every exchange. In this new reality, the divide will be absolute, and the brands that win will be the ones whose AI delivers a consistently exceptional experience, and everyone else will fall behind.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/aevans342\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adam Evans<\/a>, EVP &amp; GM, Salesforce AI<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"91213-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1024\" alt=\"Adam Evans on the future of Agentic AI\" class=\"wp-image-91213\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"91213-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1024\" alt=\"Adam Evans on the future of Agentic AI\" class=\"wp-image-91213\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>Relational intelligence as a differentiator in agentic experiences.<\/strong>\u201cWith popular consumer chatbots getting more agentic by the day, users are already growing accustomed to digital interactions informed by history, preferences, and personalized context. In contrast, generic experiences are starting to feel more and more broken. As deep personalization becomes the norm, companies will increasingly need to focus on relational intelligence as a key differentiator. We\u2019ll see resources shift from competing for attention to investment in deeper, more nuanced, more long-term relationship-building. The companies who figure out how to port relationship-building&nbsp; to the agentic realm will have an enormous first-mover advantage as AI commerce accelerates. 2026 sees the rise of \u2018chief relationship officers\u2019 who own customer relationships across departments and functions.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/mcostigan\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mick Costigan<\/a>, VP, Salesforce Futures&nbsp;<\/p>\n\n\n\n<p><strong>AI\u2019s interface will be the new competitive edge. <\/strong>\u201cBy 2026, every company will have an AI interface, but in an increasingly crowded market, true differentiation will come from AI that delivers real business outcomes. The agentic transformation of the customer experience will be the most important investment companies make, as we move from a year of experimentation to a year of measurable impact. CEOs will lead this shift, focusing their organizations on a select set of trusted partners who can help them turn AI potential into results that are grounded in customer centricity; intelligent workflows; and an open, enterprise-grade platform built to fit their business.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/madhavthattai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Madhav Thattai<\/a>, COO, Salesforce AI<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Williams-Sonoma Inc, Indeed &amp; Heathrow Airport are Improving Customer Experience with Agentic AI\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_AcVe71rJqg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Trusted agentic AI adoption will become a key driver for shareholder value.<\/strong> \u201cIn 2026, we\u2019ll see shareholders take a more vested stake in how companies are using AI agents to work smarter while still ensuring trustworthy outcomes. We\u2019ll move past the experimental phase to highlighting exactly how AI agents drive real business value. Companies that openly explain how their AI tools work and share their success stories will find themselves in a strong position to build lasting confidence and trust with all stakeholders.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/sabastian-v-niles-b0175b2\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sabastian Niles<\/a>, President &amp; Chief Legal Officer<\/p>\n\n\n\n<p><strong>Instruction adherence will become a key reliability metric. <\/strong>\u201cIn 2026, the question of whether an agent is \u2018working\u2019 will shift from simple output to measurable instruction adherence, becoming the industry&#8217;s new key reliability metric for AI governance. Enterprises will demand probabilistic adherence scores \u2014 categorized as high, low, or uncertain \u2014 to enable developers to refine their instructions accordingly and gain the confidence of CIOs in their agents&#8217; reliability and trustworthiness. This focus on a quantitative measure of compliance will be essential for scaling enterprise agents and avoiding costly errors, setting a new benchmark for safe and reliable AI.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/mohith-shrivastava\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mohith Shrivastava<\/a>, Principal Developer Advocate<\/p>\n\n\n\n<p><strong>Connected intelligence will be the next competitive advantage<\/strong>. &#8220;The companies that win won\u2019t be the ones deploying the most AI \u2014 they\u2019ll be the ones rewiring their operating model around connected intelligence. This is where the first true agentic enterprises take shape: humans and AI teammates working in the same context, in real time, with execution finally moving at the speed of intent. Work shifts from passive stand alone productivity to prioritized and purposeful work In this world, advantage belongs to the companies that treat Slack not as a collaboration tool, but as the operating system for their enterprise intelligence \u2014 the place where knowledge lives, decisions are made, and action happens.&#8221; \u2014 Denise Dresser, CEO, Slack<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unexpected-use-cases-of-agentic-ai-nbsp\"><strong>Unexpected Use Cases of Agentic AI&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>AI will move to proactive cyber hunting.<\/strong> \u201cAI continues to change the game for cybersecurity for both defenders and bad actors. Just as cybersecurity teams are leveraging AI to enhance efficiency and bolster defenses, bad actors are using it to scale attacks. Think of AI like what e-bikes have done for cycling \u2014 the rider still needs to balance and turn the pedals, but it gives them a boost in speed, range, and endurance. AI will increase the pace and range of both attackers and defenders, but many of the tasks will remain familiar. AI helps teams cover more ground: automating repetitive tasks, detecting anomalies, predicting attacker behavior, and processing massive datasets to surface risks in real time. By integrating AI into threat intelligence and response, organizations can move from reacting to anticipating and responding to threats faster than ever.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/brad-arkin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brad Arkin<\/a>, Chief Trust Officer&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By integrating AI into threat intelligence and response, organizations can move from reacting to anticipating and responding to threats faster than ever.<\/p>\n<cite>Brad Arkin, Chief Trust Officer<\/cite><\/blockquote>\n\n\n\n<p><strong>AI models imbued with spatial intelligence will unleash a new race toward autonomy. <\/strong>\u201cAlthough LLMs based on the Transformer architecture unleashed the modern AI race, they still lack a grounded understanding of how the physical world works. Emerging world model architectures, like those being developed by Fei-Fei Li\u2019s <a href=\"https:\/\/www.worldlabs.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">World Labs<\/a>, expand intelligence by training on neural radiance fields, point clouds, and richer 3D data. These models promise a more coherent grasp of space, geometry, and even basic physical forces like gravity and pressure. As these emerging capabilities mature, they\u2019ll accelerate robotics, enable the development of immersive simulations and more intelligent real-world automation. In 2026, the race to develop these models and apply them to practical use cases will accelerate.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/daniellim2\/\" target=\"_blank\" rel=\"noreferrer noopener\">Daniel Lim<\/a>, Senior Director, Salesforce Futures&nbsp;<\/p>\n\n\n\n<p><strong>Forget firewalls: Agentic AI will be the \u201cself-healing\u201d corporate immune system.<\/strong> \u201cWhen it comes to security, agentic AI won\u2019t be just a tool but rather a system that acts like a biological immune system. By late 2026, the industry will shift focus from perimeter defense to autonomous workflow integrity, using <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> to monitor the \u2018health\u2019 of business processes rather than just network endpoints. These autonomous security agents will establish a continuous behavioral baseline for critical systems and, upon detecting a threat deviation, will autonomously isolate the infected workflow and apply patches in milliseconds, achieving a state of \u2018self-healing\u2019 security. This will eliminate a large percentage of low- to mid-level security alerts, allowing human teams to exclusively focus on strategic threat hunting and governing the AI agents&#8217; autonomous actions. The biggest operational challenge will become trusting an AI to initiate a system change before seeking human approval.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/marlahay\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marla Hay<\/a>, SVP, Product, Security, Privacy &amp; Data Protection<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93225\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/how-to-build-for-the-agentic-enterprise-tdx-2026-keynote-recap\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=1024\" class=\"content-card__image\" alt=\"TDXD Keynote Recap\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-Keynote-Recap-2-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/how-to-build-for-the-agentic-enterprise-tdx-2026-keynote-recap\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow to Build for the Agentic Enterprise | TDX 2026 Keynote Recap\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93018\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=1024\" class=\"content-card__image\" alt=\"TDX Live Blog\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog-2.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tLive from TDX\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t22 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/61589\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentic-ai-s-broader-impacts\"><strong>Agentic AI&#8217;s Broader Impacts<\/strong><\/h2>\n\n\n\n<p><strong>AI-native engineers will reshape engineering culture, not just code. <\/strong>\u201cThe rise of the \u2018AI-native engineer\u2019 is set to fundamentally redefine software development, moving beyond individual efficiency to collective organizational intelligence. The next wave will be measured by how fast teams convert ideas into shipped outcomes collectively. This new generation of AI-native engineers now quickly synthesize multiple design documents, grasp coding practices, and familiarize themselves with complex codebases within hours, rather than the weeks or months previously needed. As a result, we\u2019ll see a new dynamic among engineering teams with a mutual value exchange. Experienced developers share system architecture knowledge and domain expertise while receiving cutting-edge technique training from their AI-native junior teammates. These evolving mentorship dynamics foster an ideal environment for organic innovation sharing. Organizations that formalize this pairing will ship features 30%\u201350% faster and unlock millions in innovation velocity.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/weivivienne\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivienne Wei<\/a>, COO, Unified Agentforce Platform<\/p>\n\n\n\n<p><strong>Democratization will spawn a new category of personal apps.<\/strong> \u201cAs development barriers continue to lower through platforms that provide pre-configured, browser-based IDEs and high-level abstractions, a new category of internal applications will emerge. These personal apps will be built by non-traditional developers \u2014 people who previously might have used Excel spreadsheets \u2014 to solve individual problems, run experiments, or visualize data within the company context. This democratization will make it possible for anyone to quickly \u2018vibe code\u2019 an application that is tailored to their specific needs, using the enterprise&#8217;s existing infrastructure and context.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/danfernandez\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dan Fernandez<\/a>, VP, Product, Developer Services<\/p>\n\n\n\n<p><strong>Ambient intelligence gets closer to reality. <\/strong>\u201cPredictions of new interface patterns are notoriously difficult. Even a technology that is \u2018indistinguishable from magic,\u2019 like VR, still has to meet human needs to scale. Real-world usage has a way of revealing flaws that anticipatory enthusiasm tends to overlook. But new, more ambient, AI-first interaction patterns are starting to remove friction, provide shorter routes to usable intelligence, and enable users to delegate tasks without diving in with taps and clicks. Imagine an always-on agentic teammate who listens in on work conversations (with permission, of course) and executes in real time to help teams work smarter and faster. Better voice capabilities, personalized UI, more intuitive autocomplete designs, and faster learning loops will all help drive agentic ambience. In combination, these breakthroughs will erode some of the reliance on the phone and desktop that dominate so much of today\u2019s interaction with AI \u2014 especially for consumer use cases like product research, shopping, and trip and event planning. In 2026, we may even see an \u2018AI device\u2019 break through in a meaningful way.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/peter-schwartz-78a14424\/\" target=\"_blank\" rel=\"noreferrer noopener\">Peter Schwartz<\/a>, SVP, Strategic Planning<\/p>\n\n\n\n<p><strong>Sustainable AI will have an unlikely hero: water. \u201c<\/strong>As Agentic Enterprises become the norm, AI\u2019s environmental footprint is coming into sharper focus in the boardroom \u2014 and water is emerging as the unexpected battleground for sustainable innovation. Next year, we&#8217;ll see companies realize that addressing AI&#8217;s water consumption isn&#8217;t just about conservation; it&#8217;s fundamentally rethinking how and where we power intelligence. The most strategic leaders will understand that optimizing AI compute results not only in cost savings but also in sustainability and performance benefits such as reduced emissions, less water consumption, and improved latency.&#8221; &#8211; <a href=\"https:\/\/www.linkedin.com\/in\/sunya\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sunya Norman<\/a>, SVP, Impact<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The most strategic leaders will understand that optimizing AI compute results not only in cost savings but also in sustainability and performance benefits such as reduced emissions, less water consumption, and improved latency.<\/p>\n<cite>Sunya Norman, SVP, Impact<\/cite><\/blockquote>\n\n\n\n<p><strong>Washington will go bullish on AI upskilling \u2014 fast. <\/strong>In 2026, the federal government will move to dismantle barriers that have long stifled AI skill development among federal employees. With digital agents increasingly transforming public services, the White House and Congress will approach AI fluency not as a tech initiative but as a matter of national competitiveness and workforce readiness. The narrative will flip: AI won\u2019t replace public servants; it will rescue them from outdated systems. Momentum is building for legislation and funding that build a blended federal workforce, where human judgment and AI capability operate side by side \u2014 modernizing government operations and redefining what it means to serve in public office in the AI era.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/hughgamble\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hugh Gamble<\/a>, VP, Federal Government Affairs &amp; Policy&nbsp;<\/p>\n\n\n\n<p><strong>Agents will shift more power to consumers and elevate marketplace competition. <\/strong>\u201cBetter consumer agents give their human proxies far more power to optimize spend, comparison shop at far greater scale, research like a pro, and negotiate like a battle-tested trial attorney. Consumers are already delegating some complaints and communication with companies to their AIs, feeding contracts through their chatbot of choice, and consulting before buying additional add-on services. These behaviors in total mean that consumers are already savvier, more discerning, more informed, and more likely to take their dollars elsewhere if a company doesn\u2019t meet their expectations. While some companies \u2014 especially those who prey on information gaps and attention-jacking \u2014 might worry about revenue hits, quality companies who focus on evergreen attributes like value and customer service will benefit from less noise in the market. These winning organizations will see their TAMs begin to expand as bad actors are weeded out, opaque and underdeveloped markets are flooded with sunlight, and selling opportunities go exponential.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/david-berthy-091b6159\/\" target=\"_blank\" rel=\"noreferrer noopener\">David Berthy<\/a>, Senior Director, Salesforce Futures<span id=\"docs-internal-guid-0e7cd87b-7fff-0f62-4c4c-6371c465efeb\"><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-it-will-take-to-make-agentic-ai-successful\"><strong>What It Will Take to Make Agentic AI Successful<\/strong><\/h2>\n\n\n\n<p><strong>Agentic AI adoption will hinge on AI literacy and confidence. \u201c<\/strong>In 2026, the conversation around agentic AI will shift to the human element \u2014 specifically, AI literacy and employee confidence. While the technology moves fast, what\u2019s imperative is empowering people to be confident with AI \u2014 knowing how to spot inaccuracies, how to tune outputs, and when to intervene. The priority for the coming year is mastery. We need to break down technical barriers and enable every employee to become a capable pilot of AI agents.\u201d &#8211; <a href=\"https:\/\/www.linkedin.com\/in\/paula-goldman-b79ba12\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paula Goldman<\/a>, Chief Ethical &amp; Humane Use Officer<\/p>\n\n\n\n<p><strong>The &#8220;build vs. buy&#8221; debate will end, and the platform integration era will begin.&nbsp;<\/strong>&#8220;Over the past year, a clear pattern has emerged: generative AI helps you create, while agentic AI helps you operate. But pilots only scale when the underlying systems are connected, governed and adaptable. As CIOs deepen their understanding of the difference between generative and agentic architectures, the old \u201cbuild vs. buy\u201d debate will give way to a more strategic question in 2026: Which platforms offer native agentic integration across the rest of my tech stack? CIOs will consider platforms that come pre-connected, pre-governed and purpose-built for multi-agent orchestration \u2014 because adaptability at scale depends on interoperability, not isolated excellence \u2014 this being the decisive advantage.&#8221; \u2014&nbsp;<strong><strong><a href=\"https:\/\/www.linkedin.com\/in\/shibaniahujasalesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shibani Ahuja, SVP of Enterprise IT Strategy<\/a><\/strong><\/strong><\/p>\n\n\n\n<p><strong>Employee engagement will determine AI success<\/strong>. \u201cLeading agentic enterprises will understand that AI is a people transformation just as much as it is a technological one. Success won\u2019t come from rolling out new tools alone. It will come from employees who feel connected to purpose, confident that their voices are heard, and supported to take smart risks. When people feel highly engaged and trusted to innovate, they can experiment courageously and drive higher impact for every community. Organizations that embrace this truth will unlock a culture of curiosity, collaboration, and continuous learning \u2014 thereby accelerating value creation and proving that our most powerful competitive advantage is an engaged and empowered workforce.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/alexandralegendsiegel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alexandra Siegel<\/a>, Chief Equality &amp; Engagement Officer<\/p>\n\n\n\n<p><strong>Forward Deployed Engineers (FDEs) will help shape the next generation of agentic products. <\/strong>\u201cThe companies winning in the agentic era will be embedding FDEs into their product discovery and deployment loops. Just as Salesforce\u2019s FDEs work alongside customers to turn proof of concept into production systems that actually work, we\u2019ll see FDEs across the industry help slash time to value, feed next-gen features, refine model behavior, and embed enterprise logic into agentic systems.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/markdwakelin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mark Wakelin<\/a>, EVP, Forward Deployed Engineering&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tForward Deployed Engineers (FDEs) work with customers unblock Agentforce deployments.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/blog\/agentforce-tips\/\" target=\"_blank\">\n\t\t\t\t<span>Learn how<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Regulation will unlock the AI agent economy. \u201c<\/strong>Looking ahead to 2026, regulation \u2014 not technology \u2014 will be the biggest accelerant for AI agent adoption. Laws will turn AI governance from a vague ambition into a defined operational discipline. For most enterprises, that clarity is liberating. The biggest barrier hasn&#8217;t been innovation \u2014 it\u2019s been fear: liability, bias, misuse, brand damage. Once \u2018acceptable risk\u2019 is codified through transparency, oversight, and agent risk tiers, organizations will move from pilots to production. Risk-based regulation won\u2019t slow AI down. It will professionalize it \u2014 and give enterprises the confidence to deploy agents at scale.\u201d &#8211; <a href=\"https:\/\/www.linkedin.com\/in\/lindseycfinch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lindsey Finch<\/a>, EVP, Global Privacy, Product, AI &amp; Cybersecurity Legal<\/p>\n\n\n\n<p><strong>Governments and industry will step up collaboration on AI guardrails. <\/strong>\u201cIn 2026, governments and private companies will deepen their partnerships to govern AI effectively. The technology moves too fast and the AI ecosystems are growing too complex for governments to establish and enforce guardrails alone. It\u2019s easy to assume that trust comes from more government rules \u2014 but the reality is different. Trust will come from co-created standards, where government, industry, and public stakeholders set the rules, hold each other accountable, and ensure AI is developed ethically and responsibly. Collaboration is no longer just an option \u2014 it will be the only way to keep AI safe, fair, and trustworthy while also protecting innovation.\u201d \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/alikifoinikopoulou\/\" target=\"_blank\" rel=\"noreferrer noopener\">Aliki Foinikopoulou<\/a>, Senior Director, Global Public Policy&nbsp;<\/p>\n\n\n\n<p><strong>We\u2019ll see a boom in deeply vertical, domain-specific products built by the people who know their niches best.\u00a0<\/strong>&#8220;The integration of SaaS, data, and AI will turn everyday problem solvers \u2014 from farmers to dental practices \u2014 into software entrepreneurs and help them optimize, productize, and sell their own solutions for others like them. This type of innovation once belonged to those with deeper pockets or large-scale practices employing many engineers. In 2026, we\u2019ll see enterprise platforms and AI-assisted coding tools enable startup speed for any segment, sparking a new depth of software and new generation of builders who transform their verticals by operationalizing AI.&#8221; \u2014 <a href=\"https:\/\/www.linkedin.com\/in\/brianlandsman\/\">Brian Landsman<\/a>, CEO of AppExchange and EVP of Global Partnerships<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-read-more\"><strong><strong>Read more<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hear from Salesforce\u2019s Head of Engineering on <a href=\"https:\/\/www.salesforce.com\/news\/stories\/why-ai-pilots-fail\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">why 95% of AI pilots fail and what the other 5% do differently<\/a><\/li>\n\n\n\n<li>Read <a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-agents-can-reshape-modern-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">how agents will make the org chart obsolete<\/a>.&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>2025 delivered enterprise AI that moved beyond simple prompts and reactive text generation into a new reality where digital agents don\u2019t just talk \u2014 they act.&nbsp; The emergence of &#8220;vibe coding,&#8221; the fast-growing trend of using generative AI to spin up code from plain-language prompts \u2014 quickly democratized development but introduced security and reliability concerns. [&hellip;]<\/p>\n","protected":false},"author":409,"featured_media":91208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[21184,1916,1915],"sf_topic":[21212,20528,2239,1737,2498,1726,19141,1769,2290,1723],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[1951],"class_list":["post-61589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-agentic-ai","sf_theme-artificial-intelligence","sf_theme-future-of-work","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-analytics","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-public-policy","sf_topic-technology-ethics","sf_topic-trust","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Future of AI Agents: Top Predictions for 2025<\/title>\n<meta name=\"description\" content=\"What does 2026 hold for the future of AI agents? Salesforce leaders share their expertise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Future of AI Agents: Top Predictions and Trends to Watch in 2026\" \/>\n<meta property=\"og:description\" content=\"2025 delivered enterprise AI that moved beyond simple prompts and reactive text generation into a new reality where digital agents don\u2019t just talk \u2014 they\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-25T13:10:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T00:42:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/2026-Predictions.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sammy Spiegel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sammy Spiegel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/41fdc2c60f21539a38ca00274b80dcf2\"}],\"headline\":\"The Future of AI Agents: Top Predictions and Trends to Watch in 2026\",\"datePublished\":\"2025-11-25T13:10:56+00:00\",\"dateModified\":\"2025-12-02T00:42:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\"},\"wordCount\":3620,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/2026-Predictions.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\",\"name\":\"The Future of AI Agents: Top Predictions for 2025\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/2026-Predictions.png\",\"datePublished\":\"2025-11-25T13:10:56+00:00\",\"dateModified\":\"2025-12-02T00:42:22+00:00\",\"description\":\"What does 2026 hold for the future of AI agents? 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