{"id":62041,"date":"2023-01-18T09:00:00","date_gmt":"2023-01-18T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=62041"},"modified":"2024-09-16T14:38:21","modified_gmt":"2024-09-16T21:38:21","slug":"field-service-data-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/field-service-data-2023\/","title":{"rendered":"Nearly 80% of High-Performing Field Service Organizations Use AI \u2014 Here’s What Else They’re Doing Right"},"content":{"rendered":"\n

Quick take: <\/em><\/strong>Research from Salesforce unpacks the forces shaping field service operations as companies adapt to growing customer expectations, new technologies, and an uncertain economic environment. <\/em><\/p>\n\n\n\n

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Efficient, personalized customer service is more important than ever \u2014 especially when it\u2019s in someone\u2019s home or business. <\/p>\n\n\n\n

Today, 88% of customers<\/a> say the experience a company provides is as important as its products or services, and 94% say service influences repeat buying decisions. As mobile representatives serving on a company\u2019s front lines, field service teams have a unique opportunity to manage these expectations and grow customer relationships through interactions that drive repeat revenue. Amid economic uncertainty, these efforts can unlock field service\u2019s potential as a key revenue driver. <\/p>\n\n\n\n

To understand what organizations need to succeed in these efforts, Salesforce today shared a deep-dive look at field service<\/a> from its recent State of Service survey data<\/a> with global* insights from 1,792 field-based mobile workers and 3,393 decision makers at organizations with field service operations.<\/p>\n\n\n\n