{"id":63019,"date":"2023-03-01T08:00:00","date_gmt":"2023-03-01T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=63019"},"modified":"2024-09-16T11:20:09","modified_gmt":"2024-09-16T18:20:09","slug":"sales-service-suites","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/sales-service-suites\/","title":{"rendered":"Salesforce Launches Sales and Service Suites to Help Companies Drive Faster ROI"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p>Today, Salesforce announced new product suites for sales and service teams, bringing together best-in-class solutions from across the <a href=\"https:\/\/www.salesforce.com\/products\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Customer 360<\/a> to help any company unlock cost savings and create exceptional customer experiences.<\/p>\n\n\n\n<p><strong>Why it\u2019s relevant:<\/strong> Rapid innovation and a shifting vendor landscape has led to complex and bloated tech stacks. Simplicity remains elusive. On average, organizations use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark?_gl=1*uih0e1*_ga*MTEyNjkxMTMxNi4xNjQzNzU3MjU3*_ga_3VHBZ2DJWP*MTY3NjUwOTk0NS4xNDguMS4xNjc2NTEwMTM3LjAuMC4w\" target=\"_blank\" rel=\"noreferrer noopener\">1,061 applications<\/a>, up from 976 a year ago.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State%20of%20State%20-%205E.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">10 channels<\/a> to sell to customers.<\/li>\n<\/ul>\n\n\n\n<p><strong>Innovation in action: <\/strong>Rather than using a range of different vendors and tools,<strong> <\/strong>Salesforce Suites simplify tech stacks and reduce total cost of ownership to help companies unlock:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Faster time to value<\/strong> with purpose built, integrated apps and <a href=\"https:\/\/www.salesforce.com\/services\/success-plans\/overview\/premier-success-plans\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Premier Success Plans<\/a>.<\/li>\n\n\n\n<li><strong>Faster innovation<\/strong> with unified data, automation, and AI on one platform.<\/li>\n\n\n\n<li><strong>Faster growth<\/strong> with the scalability, flexibility, and security of the Customer 360 platform.<\/li>\n<\/ul>\n\n\n\n<p><strong>Sales and Service Suites<\/strong> address the unique challenges faced by sales and service teams:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Suite<\/strong> empowers companies to sell faster, smarter, and more efficiently on a single platform by bringing the <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">#1 CRM for Sales<\/a> together with <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/tools\/marketing-automation-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">B2B account management<\/a>, sales engagement, team productivity, enablement, <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/tools\/revenue-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI and analytics<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/tools\/cpq-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CPQ<\/a>, territory planning, and expert guidance and expedited 24\/7 support.<\/li>\n\n\n\n<li><strong>Service Suite<\/strong> brings the <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">#1 CRM for Service<\/a> together with <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/communities\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">self-service<\/a>, bots, messaging, chat, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/solutions\/call-center-management\/?d=cta-body-promo-180\" target=\"_blank\" rel=\"noreferrer noopener\">voice<\/a>, AI, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/customer-service-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">service automation<\/a>, productivity &amp; swarming, service analytics, expert guidance, and expedited 24\/7 support to help companies scale service faster and reduce support costs.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cOur customers are our strategic partners, and we are focused on delivering a unified platform that empowers them to put their customers at the center of everything they do.\u201d \u2013 Bill Patterson, EVP and GM, CRM Applications, Salesforce.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Salesforce\u2019s new Sales and Service Suites help create those exceptional customer experiences by unifying data, automating processes, and scaling faster than ever before.<\/p>\n<\/blockquote>\n\n\n\n<p><strong>The customer perspective:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;With Salesforce, we were able to optimize our processes and reduce complexity by having a source of truth for our sales organization.&#8221;\u2013 Orlando Gadea, Global Vice President, Customer Experience Transformation, Stanley Black &amp; Decker<\/li>\n\n\n\n<li>\u201cService Cloud reduces case processing time because agents don&#8217;t have to struggle with so many different systems. This allows us to better care for our consumers, and therefore drive better consumer satisfaction.\u201d\u2013 Asmita Dubey, Chief Digital &amp; Marketing Officer, L&#8217;Or\u00e9al<\/li>\n<\/ul>\n\n\n\n<p><strong>Availability: <\/strong>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a> solutions. <a href=\"https:\/\/www.salesforce.com\/form\/sales\/contact-sales-suite\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Suite<\/a> and <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/contact-service-suite\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Suite<\/a> are available today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Today, Salesforce announced new product suites for sales and service teams, bringing together best-in-class solutions from across the Customer 360 to help any company unlock cost savings and create exceptional customer experiences. Why [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":63023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[1757,1726,1745],"sf_product":[2363,2797],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[2614,2838],"sf_visibility":[],"coauthors":[],"class_list":["post-63019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-customer-service-and-support","sf_topic-digital-transformation","sf_topic-sales","sf_product-customer-360","sf_product-flow-automation","sf_location-global","sf_collection-success-now","sf_collection-future-of-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Launches Sales and Service Suites to Help Companies Drive Faster ROI - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. 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