{"id":63267,"date":"2023-03-07T05:00:00","date_gmt":"2023-03-07T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=63267"},"modified":"2023-08-29T17:53:26","modified_gmt":"2023-08-30T00:53:26","slug":"chatgpt-app-for-slack","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/chatgpt-app-for-slack\/","title":{"rendered":"Introducing the ChatGPT App for Slack"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go\u00a0<a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/em><\/p>\n\n\n\n<p>Today, Salesforce and OpenAI introduced the <strong>ChatGPT app for Slack.<\/strong> Built by OpenAI on the Slack platform, the app integrates ChatGPT\u2019s powerful AI technology to deliver instant conversation summaries, research tools, and writing assistance directly in Slack to help millions of companies work more productively.\u00a0<\/p>\n\n\n\n<p><strong>Why it\u2019s important:<\/strong> The majority of senior IT leaders <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">believe<\/a> generative AI has the potential to help them better serve their customers, take advantage of data, and operate more efficiently. Eighty-one percent believe generative AI should combine public and private data sources.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This new app combines knowledge found in Slack with the intelligence of ChatGPT, empowering customers with the information they need to move work forward faster.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-full prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"63273-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/03\/Slack_ChatGPT_Blue.gif?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-63273\"\/><\/a><\/figure>\n<div id=\"63273-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-full prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/03\/Slack_ChatGPT_Blue.gif?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-63273\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>Behind the tech: <\/strong><a href=\"http:\/\/openai.com\/waitlist\/slack\" target=\"_blank\" rel=\"noreferrer noopener\">Currently in beta<\/a>, the ChatGPT app for Slack provides a conversational interface powered by OpenAI\u2019s large language models to get instant conversation summaries to stay informed, research tools to learn about any topic, and provide writing assistance to quickly draft messages.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92248\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/liv-golf-launches-fan-caddie-powered-by-salesforces-agentforce-360-a-personalized-ai-agent-that-reimagines-the-global-golf-fan-experience\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tLIV Golf Launches \u2018Fan Caddie\u2019 Powered by Salesforce\u2019s Agentforce 360: A Personalized AI Agent That Reimagines the Global Golf Fan Experience\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91836\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/google-universal-commerce-protocol-support-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Announces Support for Google&#8217;s Universal Commerce Protocol to Bring Product Discovery and Checkout into Conversational AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/63267\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>With the ChatGPT app for Slack, customers can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Get up to speed faster <\/strong>on channels or threads: AI-powered conversation summaries help users quickly catch up on what\u2019s happening.<\/li>\n\n\n\n<li><strong>Instantly find answers <\/strong>on any project or topic: with AI-powered research tools, users can learn and build expertise faster right from Slack \u2014 whether they&#8217;re researching best practices, prospecting a new account, and more.<\/li>\n\n\n\n<li><strong>Draft messages in seconds <\/strong>to communicate with customers and teams: with AI-powered writing assistance, users can spend less time crafting replies, status updates, and meeting notes \u2014 and more time putting the plan in action.<\/li>\n<\/ul>\n\n\n\n<p>The app was built on top of Slack\u2019s trusted platform, and will be available alongside more than 2,600 other integrations in the app ecosystem. This ensures customers have granular controls to safely manage third-party access of Slack data. Any data that the app has permission to access will not be used to train ChatGPT&#8217;s language model.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>OpenAI has been a great Slack customer, and we\u2019re even more excited for them to be an amazing Slack partner. The ChatGPT app for Slack deeply integrates the power of OpenAI\u2019s cutting edge large language models into Slack\u2019s conversational interface. There couldn\u2019t be a more natural fit. This will give customers new superpowers by helping them tap the collective knowledge of their organization\u2019s channel archives. We\u2019re excited to partner with OpenAI to bring more generative AI powers directly into Slack to deliver productivity efficiencies for everyone.<\/p>\n<cite>Noah Desai Weiss, Chief Product Officer, Slack<\/cite><\/blockquote>\n\n\n\n<p><strong>Fast facts: <\/strong>OpenAI chose Slack as its productivity platform to accelerate employee productivity, connect directly with customers, and support the hyper-growth of the business.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As a longtime Slack customer, the team has sent more than 5 million messages and has more than 170 <a href=\"https:\/\/slack.com\/blog\/transformation\/slack-connect#:~:text=More%20than%20four%20years%20in,collaboration%20to%20the%20next%20level.\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Connect<\/a> channels to connect directly with their customers. It also has more than 70 integrated apps, and relies on <a href=\"https:\/\/slack.com\/resources\/using-slack\/solve-problems-aloud-with-slack-huddles\" target=\"_blank\" rel=\"noreferrer noopener\">Huddles<\/a> as part of their daily work to connect with each other and with customers.<\/li>\n\n\n\n<li>OpenAI leveraged the <a href=\"https:\/\/api.slack.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack platform\u2019s<\/a> range of SDKs, frameworks, and development tools to build the ChatGPT app for Slack, ensuring the app is secure and scalable from day one.<\/li>\n\n\n\n<li>The team has been piloting the app to engage with their customers directly across sales, service, and engineering teams.<\/li>\n\n\n\n<li>Slack Connect and Huddles are integral to OpenAI\u2019s operating model for customer communications<\/li>\n<\/ul>\n\n\n\n<p>\u201cI love Slack Connect so much. We were very early adopters, and, alongside Huddles, it\u2019s been the lifeblood of our customer communications. I think it\u2019s the coolest workspace communication advancement ever. Injecting our own technology into this product has supercharged our ability to connect with and delight our customers. Life without it with our customers is unimaginable.\u201d \u2013 Zack Kass, Head of GTM for OpenAI<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tBe the first to try the ChatGPT for Slack app\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/openai.com\/waitlist\/slack\" target=\"_blank\">\n\t\t\t\t<span>Sign up for the beta<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Learn more<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access the ChatGPT app for Slack beta by signing up <a href=\"http:\/\/openai.com\/waitlist\/slack\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li>Learn more about Einstein GPT generative AI <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/03\/07\/einstein-generative-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li>Learn more about how OpenAI uses Slack and the ChatGPT app&nbsp;<a href=\"https:\/\/slack.com\/customer-stories\/openai-connects-with-customers-and-expands-chatgpt-with-slack\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go\u00a0here. Today, Salesforce and OpenAI introduced the ChatGPT app for Slack. Built by OpenAI on the Slack platform, the app integrates ChatGPT\u2019s powerful AI technology to deliver instant conversation summaries, research tools, and writing assistance [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":63291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1916],"sf_topic":[1737,2498,2798,1726],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[2770],"sf_visibility":[],"coauthors":[],"class_list":["post-63267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-data","sf_topic-digital-transformation","sf_location-global","sf_collection-trailblazerdx-2023"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing the ChatGPT App for Slack - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go\u00a0here. Today, Salesforce\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/chatgpt-app-for-slack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing the ChatGPT App for Slack\" \/>\n<meta property=\"og:description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go\u00a0here. 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